Orem Toyota - Service Center

Customer Service--they've got it! I feel like the techs at Brent Brown Toyota always take good care of me (looking out for my best interests with deals & recalls) & my car--that's why I feel like the techs at Brent Brown Toyota always take good care of me (looking out for my best interests with deals & recalls) & my car--that's why I keep going back! More

Always a positive experience Service is always great at this location. John was great. Went in for an oil and lube and wanted it checked for long travel. They found a leaking w Service is always great at this location. John was great. Went in for an oil and lube and wanted it checked for long travel. They found a leaking water pump which they were able to complete the same day. Thanks guys! More

Good service Good place to buy and service your car. Nothing over the top but they get the job done. Sometimes the wait time can be horrendous though. Good place to buy and service your car. Nothing over the top but they get the job done. Sometimes the wait time can be horrendous though. More

Problem with lock actuator I went in because my locks weren't working. They fixed the issue within the day, and provided a shuttle to and from work. That was a big help. My I went in because my locks weren't working. They fixed the issue within the day, and provided a shuttle to and from work. That was a big help. My customer service person was great. I'm just a little disappointed that I had to pay a deductible to use the warranty. But at least I had the warranty. And that's probably a Toyota issue, not a reflection on the dealership. More

Great Service Department I purchased a maintenance plan with my vehicle and this dealership is always on the ball with reminders and when I do go in for service they are great I purchased a maintenance plan with my vehicle and this dealership is always on the ball with reminders and when I do go in for service they are great at getting things taken care of! More

Amazed by excellent service. I had my appointment with mike, and he was so professional. All the workers I hadon't spoke with were caring. I could tell Mike really loves where he I had my appointment with mike, and he was so professional. All the workers I hadon't spoke with were caring. I could tell Mike really loves where he works. It shows by the service he gave. Will definitely by another car from brent brown. More

Great service, as usual. The initial 5,000 mile servicing on my new Highlander was super -- the same superior service I've grown accustomed to with my other vehicles. The initial 5,000 mile servicing on my new Highlander was super -- the same superior service I've grown accustomed to with my other vehicles. More

Quick Fix - No Charge I had a sound coming from underneath my car that was happening everytime my car was moving. It was real loud and I was worried something very bad was I had a sound coming from underneath my car that was happening everytime my car was moving. It was real loud and I was worried something very bad was wrong. I took my car in and they fixed it in half an hour and charged me nothing! In addition, I was in a real hurry because I was trying to catch a plane out so they expedited the service. Give them 5 Starts - OUTSTANDING!!!! More

Recall for my Prius John Goodman was very efficient getting the recall work completed much quicker than expected as I needed the car, our only car!! He was efficient and John Goodman was very efficient getting the recall work completed much quicker than expected as I needed the car, our only car!! He was efficient and was concerned about my need. More

Faster than expected I dropped my car off for its 15k checkup and oil change. I was told it could take up to 1.5 hours but was in and out in 30 minutes. The Dealership h I dropped my car off for its 15k checkup and oil change. I was told it could take up to 1.5 hours but was in and out in 30 minutes. The Dealership has a great waiting room with free beverages and snacks and everyone is very nice and professional. We are a Toyota Family and ALWAYS have great experiences at the Dealership! More