Orem Toyota - Service Center

Absolutely fantastic in every way! Friendly staff greeted me, quickly assessed my car's condition and had me checked in within minutes of my arrival. And when I told the attendant that Friendly staff greeted me, quickly assessed my car's condition and had me checked in within minutes of my arrival. And when I told the attendant that the attendant at my previous visit forgot to give me a free car wash card, this one mace up for it instantly, by giving me TWO of them. As for my wait time, I love that you offer a variety of choices: I like to read, so I choose the peaceful distant waiting area so I can read! Checking out was a breeze! Free service because I bought into your offer earlier. Love it! Brent Brown Toya is the best! More

First year service checkup My car was taken into the service department for the first year checkup. They checked everything which left me feeling very confident that my car is My car was taken into the service department for the first year checkup. They checked everything which left me feeling very confident that my car is safe to drive and everything is working correctly. The staff were very helpful and friendly with setting up the appointment. More

Took care of everything. There was an issue with my truck, and Casandra took care of everything. She set up my rental vehicle and made sure everything was in order before she There was an issue with my truck, and Casandra took care of everything. She set up my rental vehicle and made sure everything was in order before she left, even though she was running late. More

Walk in to get saftey inspction. Service was very good. Short wait. Why do I have to type in 25 words?I have been allways satiied withd the service there. Service was very good. Short wait. Why do I have to type in 25 words?I have been allways satiied withd the service there. do a good job, in a timely manner been I hav More

Short and Sweet Talked to Josh on the phone about servicing my vehicle, he knew all the prices and knew how the work was performed. Came in Saturday morning, Josh got Talked to Josh on the phone about servicing my vehicle, he knew all the prices and knew how the work was performed. Came in Saturday morning, Josh got my vechicle in quickly and had it done by the afternoon like he promised! highly recommend Brent Brown Toyota service! More

Fast and very friendly Cassandra was very helpful and friendly in checking me in while Jennifer was helping another customer. I did not have to wait very long at all while Cassandra was very helpful and friendly in checking me in while Jennifer was helping another customer. I did not have to wait very long at all while my car was being serviced. Jennifer helped check me out and went over every detail on what they did, what was wrong, etc. Jennifer was extremely friendly and knowledgeable about what I needed. I was happy how Cassandra and Jennifer treated me and how prompt they were. One thing though - the guys in the service department need to smile more! More

Excellent, smooth, and fast Booked 8:45am appointment online day before as wife drove on WY freeway. Took one minute as menus were easy to follow and simple to enter/select dates Booked 8:45am appointment online day before as wife drove on WY freeway. Took one minute as menus were easy to follow and simple to enter/select dates and times. Showed up 10 minutes early and was fully checked in and headed for the popcorn machine. Drove home exactly 1 hour later!! More

Great experience Jennifer was great and very kind. It took a second to get me in the system but ended up being very quick and easy. Great experience Jennifer was great and very kind. It took a second to get me in the system but ended up being very quick and easy. Great experience More

Great Experience My experience was fantastic! Very friendly, warm reception, well explained wat was done and what is needed. I would highly recommend this dealership t My experience was fantastic! Very friendly, warm reception, well explained wat was done and what is needed. I would highly recommend this dealership to my friends. More

Oil change - service I thought the video review of my vehicle by the mechanic (Tom) and sent to me via text message was the coolest thing ever! I really appreciated it. I I thought the video review of my vehicle by the mechanic (Tom) and sent to me via text message was the coolest thing ever! I really appreciated it. I already had a pretty good idea of where my vehicle stood regarding the maintenance that it was going to need fairly soon but still had a bit of life left (tires, brakes, etc.) and he was spot-on. He didn't try to oversell me but did give me an accurate picture of where everything was at. This did give me a lot of comfort and build trust with Brent Brown. I also like your 3 oil change package. That's a great deal for synthetic oil for my Tundra. The other services are quite expensive. For example, it's almost $300 to get my brake pads replaced. Big O will do it for $129. It's a pretty significant difference. Not sure if you match pricing? I do feel it would be done right at Brent Brown but it cause me to pause to think about justifying paying that much more. More