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Orem Toyota - Service Center

Orem, UT

4.1
4,863 Reviews

4,863 Reviews of Orem Toyota - Service Center

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January 10, 2024

While recent service was OK I will likely not purchase from Brent Brown again due past bad experiences with service. Once warranty is over I’ll find somewhere else to get service. More

by Dammand123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaua Pouha
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. We would like the opportunity to speak with you further about your review regarding your experiences with us. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

January 10, 2024

The staff at the service department are very nice but the whole system is coatic. More

by GARCKNLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that you enjoy our Service Department, we would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to us. Customer Relations Manager 801-223-4406

January 10, 2024

Way over priced, I needed new tires a you were $600. 00 higher than a tire shop was for the same tire. More

by philawebber
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello, We appreciate you bringing this to our attention. We take customer satisfaction very seriously and we would like to learn more about your review. Would you kindly reach out to us at your earliest convenience? Best, Customer Relations Manager 801-223-4406

January 10, 2024

Who is Joel Kitchen? My salesman was named Todd and he helped me for three months. More

by ANDREWKLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd the salesman
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive feedback! It is great to know that our Sales Team at Brent Brown Toyota provided wonderful customer service. We hope that you will continue to visit us.

January 10, 2024

Every so often we get an offer from Brent Brown to trade in our low mileage (40K) 2014 Toyota Avalon when there is absolutely no reason to do so. Why pay many thousands more for a new one when our current More

by stankraczek
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that Drew was helpful, we would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

January 09, 2024

I came in to purchase the one-year oil change package so my husband wouldn’t neglect to get the oil changed. Jason was very courteous and gave me paper copies I could give my husband. More

by SHORT0077
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

We are delighted to know that you had a good service visit. We hope that you will continue to choose Brent Brown Toyota!

January 07, 2024

My service advisor, Lani is the best! She is so great to work with and does a great job communicating with me. More

by Dennis N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Dennis, thank you for the positive feedback! We are glad to know that our Service Team was helpful and we appreciate your business at Brent Brown Toyota!

January 06, 2024

It took a lot longer than we had anticipated but at least we did get the work done and a second key. Thank you for the shuttle service. More

by ANNALEAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
prefer not to say
Feb 13, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. Although we are glad to know that you were happy with some of your experience, we would like the opportunity to speak with you further about your wait time. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

January 05, 2024

The dealership is fine and treats customers well. My aggravation lies in the "idiot light" on my 2021 Highlander. The "service needed contact your dealer" message has been on since November. I finall More

by tollison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience and interaction with our team. Can you please contact us at your earliest convenience? Best, Customer Relations Manager 801-223-4406

January 05, 2024

I have a very good experience working with Isaiah who helped me find a car at Brent Brown Toyota. Isaiah offered me different options and worked with me to purchase a car that fit into my budget and the More

by ng0
Recommend Dealer
Yes
Employees Worked With
Isaiah Hafen
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive review and rating. It is great to know that you had a wonderful experience with our Sales Team at Brent Brown Toyota and we are always here to help!

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