Orem Toyota - Service Center

Great service, everything was done on a timely manner. Would recommend doing your services here. Would recommend doing your services here. More

Joel is the best! He cares so much about, not only my vehicle, but me personally. I always try to schedule my services when Joel is there. He takes care of my vehicle He cares so much about, not only my vehicle, but me personally. I always try to schedule my services when Joel is there. He takes care of my vehicle as if it were his own. Thanks, Joel!! More

Kaua Pouha is the best customer service rep I have ever worked with. I always ask to make my appointments with her and to be greeted by her. She has great technical expertise especially on my new 4Runner worked with. I always ask to make my appointments with her and to be greeted by her. She has great technical expertise especially on my new 4Runner. And if she doesn't know the answer she will find out. She keep me fully informed how the car work was progressing. And when the 4Runner was complete I was called immediately More

The service there varies from chaotic to crickets meaning it’s really busy or not busy depending on the day. I wasn’t too impressed with our recent help there. We bought our Toyota brand new there and bought it’s really busy or not busy depending on the day. I wasn’t too impressed with our recent help there. We bought our Toyota brand new there and bought the Service Plan. Unfortunately it doesn’t cover much else but the oil changes and tire rotations. And they are pricey there! I don’t know about our future with Brent Brown. I miss the one on one with our mechanics in the past. They seemed to care so much more about us. More

Got a complicated explanation about why I was charged $160 labor to swap out the 12v battery in a 2005 Prius. Not the hybrid drive mind you, the one that starts the car. Said he had a complex process whe $160 labor to swap out the 12v battery in a 2005 Prius. Not the hybrid drive mind you, the one that starts the car. Said he had a complex process where he has to keep the car turned on and hooked up to his computer the whole time or else it would fry the board. Whatever. I called Pedersen Toyota here in Fort Collins and they said, no, they don't do anything like that, and the 12v battery change for a Prius is $20 to $40 for labor. Nothing like paying 400% markup at the dealership. My daughter is a student at BYU so we know what's going on here. I left a message at 8:30 in the morning and had to call back at 4pm because I hadn't had a callback. More

No one would call me back on their own to give me an update. I had to call over and over and over to find out what was going on with my car. Very poor communication skills. I will never come back. update. I had to call over and over and over to find out what was going on with my car. Very poor communication skills. I will never come back. More

Charge you to diagnose and argue there is no issue. Everywhere else I have gone I have never been charged for a diagnosis and quote. We had one item non-warranty that we were told we would be charged Everywhere else I have gone I have never been charged for a diagnosis and quote. We had one item non-warranty that we were told we would be charged to diagnose, so we chose not to do this. Ended up paying $200 to be told there was no problem, despite us having a problem with how it worked. More

When you rotate tires, why don’t you balance them too? Doesn’t make sense. Doesn’t make sense. More

They have a child play room while you wait, which is nice. They do not have a diaper changing table in the men’s room. They frequently overbook so I typically am there longer than I should be. Service i nice. They do not have a diaper changing table in the men’s room. They frequently overbook so I typically am there longer than I should be. Service is nothing special. More

While recent service was OK I will likely not purchase from Brent Brown again due past bad experiences with service. Once warranty is over I’ll find somewhere else to get service. from Brent Brown again due past bad experiences with service. Once warranty is over I’ll find somewhere else to get service. More