Orem Toyota - Service Center

60,000+ miles Was welcomed by Mike and directed to Manu -- both were warm, friendly and helpful. They reviewed my reservation and got more details on a couple of i Was welcomed by Mike and directed to Manu -- both were warm, friendly and helpful. They reviewed my reservation and got more details on a couple of issues and then got me off to the office. They gave me a call about what they had found, then let me know when work was done and arranged to pick me up from my office to get back to the dealership. Manu reviewed my invoice and what was done -- well explained, always professional, and efficient. I called back after getting home with a question I had, and Manu called me around 7 pm. Great service! Thanks. More

simple oil change John and Manu made it quick an easy, and they were also competent and friendly. Thanks for the service and confirming details with a text message. John and Manu made it quick an easy, and they were also competent and friendly. Thanks for the service and confirming details with a text message. More

Quick, Courteous, Friendly, Helpful From the person that set up the appointment, to the quality of the work done, the service people keep my Avalon in tip top shape. Everyone is knowled From the person that set up the appointment, to the quality of the work done, the service people keep my Avalon in tip top shape. Everyone is knowledgeable about their own job and helpful and friendly . I very much appreciated the shuttle service. More

Brake replacement John made this service a wonderful experience. I was checked in on time, received professional treatment and my car runs like a champ. Thank you! John made this service a wonderful experience. I was checked in on time, received professional treatment and my car runs like a champ. Thank you! More

good service, great managers The service managers (Mike in particular, and now Maret who is new) have always helped me with any problem I've ever had. They seem to take the slogan The service managers (Mike in particular, and now Maret who is new) have always helped me with any problem I've ever had. They seem to take the slogan to 'bend over backwards' quite seriously to make sure you're happy at Brent Brown. More

very professional I have never been to such a well-organized service center before. From the moment I drove in they took care of everything in a very friendly and prof I have never been to such a well-organized service center before. From the moment I drove in they took care of everything in a very friendly and professional way. They even spent some time teaching me how to set up and use all the features of my car. They fixed a very small problem caused by a different non-Toyota service place and did not charge me for it. It was so nice to know I have a place that will take such good care of both me and my car. More

The 25,000 mile checkup I specifically asked them to align and balance my tires because I had gone over a curb pretty hard. When I picked up the car I followed up with my req I specifically asked them to align and balance my tires because I had gone over a curb pretty hard. When I picked up the car I followed up with my request and I'm still not certain that they did or did not do it. They said they looked at the tires, asked me if it wobbled, but I left a little confused about what they actually did. Because I am not mechanically inclined and because I rely on those who know more than I do, I would like more very specific information on the exact things that they do. More

Fast & Professional Casandra and her team quickly diagnosed the issue. She arranged for us to bring our car back because of a scheduling conflict. She had the car fixed i Casandra and her team quickly diagnosed the issue. She arranged for us to bring our car back because of a scheduling conflict. She had the car fixed in a very quick timeframe. More

outstanding customer service Jennifer came right up to me when I pulled up and got right to work helping me with the necessary forms. She told me it would be an hour, and they wer Jennifer came right up to me when I pulled up and got right to work helping me with the necessary forms. She told me it would be an hour, and they were done right on the dot. She was very friendly and easy to talk to, which is hard to do at other dealerships I have been to. When I went to leave it was raining outside, so Mike Black went out and got my car for me and pulled it up so that I would not have to walk in the rain. Both of these people showed excellent customer service in my book, and I will be using this dealership for all of my appointments. You guys rock!! Thank you!!! More

Quick and efficient. Pleasant experience. I had a very enjoyable experience. They offered a complimentary shuttle ride home and even came to pick me back up. A very friendly staff. I had a very enjoyable experience. They offered a complimentary shuttle ride home and even came to pick me back up. A very friendly staff. More