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Orem Toyota - Service Center

Orem, UT

4.1
4,862 Reviews

4,862 Reviews of Orem Toyota - Service Center

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March 02, 2024

Chris took good care of me. No concerns or complaints. The shuttle driver was great. More

by NADEANE.HANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your feedback on the attentive service our team at Brent Brown Toyota provided, including the shuttle driver. Thank you for sharing your positive experience.

March 02, 2024

Took vehicle in to have repairs for loose wires. Got in vehicle next day amd fan heater blower wild not turn on at all More

by ADRAPER0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

Hello, Customer satisfaction is important to us here at Brent Brown Toyota, and I would appreciate the chance to speak with you about your recent visit to our Service Department for repairs on the loose wiring on your vehicle. Please contact me at your convenience so we can discuss your feedback in greater detail. Thank you, Customer Relations Manager 801-223-4406

February 29, 2024

Nathan is best there is at servicing yotas quickly and very knowledgeable on all models and parts More

by telelliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind words about our team's knowledge and speed. Brent Brown Toyota strives to provide excellent service. Thanks for the 5-star rating!

February 28, 2024

From the moment we arrived, we felt like everyone we met helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great te More

by PT
Recommend Dealer
Yes
Employees Worked With
Andrew Butcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shad Rawlings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Hammon (he said he was new, awesome greeter, helpful)
Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind review. It's great to know our team was helpful during your purchase at Brent Brown Toyota. Your acknowledgement about the prompt service and inspection is taken positively.

February 28, 2024

Attention to detail is important to me. I had my new truck sprayed with permanent rust protection. There was over spray on my new electronic steps and when I mentioned it they dismissed the More

by JEREMY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Butcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Mar 14, 2024 -

Orem Toyota responded

Hello, Your feedback is important to us here at Brent Brown Toyota. I would like the chance to speak with you about your experience with our Service Team regarding the tint and permanent rust protection performed on your truck, as well as the car wash. Could you reach out to me at your earliest convenience? Thank you, Customer Relations Manager 801-223-4406

February 28, 2024

I like the service I receive and the updates as to what is happening with car. Drew was great to work with and he was happy and funny. More

by AMANDAPINO16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

I'm glad you appreciated our service and updates at Brent Brown Toyota. It's great to hear that our team created a positive environment for you during your visit. Thank you for sharing your experience.

February 27, 2024

They were very fast servicing my vehicle. They answered all my questions and had me out the door in under an hour. More

by JOHNSON.VGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We're glad the speedy service and Q&A at Brent Brown Toyota met your expectations. We look forward to assisting you again when the need arises.

February 27, 2024

I’ve really enjoyed going to Brent Brown for regular servicing on my Tacoma the past couple of years! More

by carsonlmartines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We're glad that you've had pleasing experiences with your Tacoma's servicing at Brent Brown Toyota. Thank you for sharing this.

February 23, 2024

Enrique is friendly, professional, efficient, and a great ambassador for Brent Brown Toyota. He listens well - a must for customers! More

by JERRY_JACCARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Orem Toyota responded

We are pleased that you enjoyed your time here at Brent Brown Toyota. We continually work towards providing the friendliest and most efficient service possible. Thank you for your review.

February 23, 2024

I have been asking for my head baord on my car to be fixed for months now and no one is fixing it. It was like this when I got the car and they cleaned it off making really bad rub marks on my head boar More

by whatsupchadjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

Hello, Please know that your feedback is important to us here at Brent Brown Toyota. Given the chance, I would like to speak with you about your overall experience with our Service Department regarding the lining on the roof of your vehicle. Customer Relations Manager 801-223-4406

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