Orem Toyota - Service Center

Have gone to this dealership for 25 years I give them an A rating always been satisfied. A rating always been satisfied. More

Milani, my service rep, did a wonderful job keeping me informed about what progress was being made. That helped a lot. informed about what progress was being made. That helped a lot. More

Service department is second to none and the attention to detail is exceptional at Brent Brown. detail is exceptional at Brent Brown. More

Joseph was my customer service representative. Extremely nice young man. Very knowledgeable. And my truck was in and out quickly. I suggest you all start giving a courtesy wash! Because we spend t Extremely nice young man. Very knowledgeable. And my truck was in and out quickly. I suggest you all start giving a courtesy wash! Because we spend thousands upon thousands on our vehicles. More

Overall, the service center does fine, but if you own an NV passenger van, they struggle to service those properly. I have owned my van for 10 years, now, and have had repeated issues with this service cent NV passenger van, they struggle to service those properly. I have owned my van for 10 years, now, and have had repeated issues with this service center regarding the tire pressure monitoring system (TPMS). They rarely get it set properly when I have the tires rotated, resulting in me having to return to the facility for a second time to get them to reset the TPMS. Their prices are okay, if you get the Advantage Care package for the oil changes and tire rotations, but you can get parts like batteries and tires much cheaper elsewhere. More

Joel is the best! But everyone in the service department does a great job taking care of me & my vehicle! But everyone in the service department does a great job taking care of me & my vehicle! More

Service is arduous and slow. I have a road hazard option. Got a flat tire that ruined the tire. It was covered under the service. But it took a week to get the tire in and h I have a road hazard option. Got a flat tire that ruined the tire. It was covered under the service. But it took a week to get the tire in and half a day to get it installed. Three trips to the dealership. I love the Toyota cars, but the service makes me want to use a different dealership. More

The service people I worked with were very good. However, I have problem with the cost of a replacement key for my 2008 RAV 4. The total cost was over $350. It cost $160 to program the key. No o However, I have problem with the cost of a replacement key for my 2008 RAV 4. The total cost was over $350. It cost $160 to program the key. No one has explained to me why it would take hours and cost so much to perform a programming task that has been done many, many times before. I can program a garage door remote in minutes. Granted that may be a simplier process, but still. More

Enrique Soto did a great job preparing my 4runner for delivery. Great experience! Thank you! delivery. Great experience! Thank you! More

Rep told me that my vehicle needed software updates as there are many problems with the Electronis. He told me he wasn’t sure which one it needed as several were available. He told me he would get back wi there are many problems with the Electronis. He told me he wasn’t sure which one it needed as several were available. He told me he would get back with me as soon as he learned what needed to be done. I never heard back from him. More