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Orem Toyota - Service Center

Orem, UT

4.1
4,862 Reviews

4,862 Reviews of Orem Toyota - Service Center

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March 30, 2024

The courtesy and capability of Kaua Pouha were extraordinary. She made the drive to Brent Brown Toyota worthwhile. And the dealership tries hard to make the customer experience enjoyable. More

by rgcondie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your feedback; the team here at Brent Brown Toyota strives to ensure customer satisfaction. It's notable that you found the drive worthwhile, and it's good to hear about your enjoyable experience with us.

March 30, 2024

The team always takes extra care of our 1995 T100. They communicate every step of the way and offer great options. Always very professional! More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your positive feedback at Brent Brown Toyota. It's great to hear that our team continues to provide thorough care and communication for your 1995 T100. Your recognition of their professionalism means a lot.

March 30, 2024

You guys rock. Fast and friendly. Keep up the good work. Disco Stu doesn't advertise More

by karlsvart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your praise for our fast and friendly service at Brent Brown Toyota. We're glad you value our diligent work, Disco Stu.

March 30, 2024

Going the extra mile and paying attention to details. Doing everything to achieve success. From the service writer to the technician and onto the manager they are working as a team to solve the issue wit More

by DMSCHROEDER44
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shad Rawlings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate you noticing our team effort at Brent Brown Toyota. A teamwork approach towards every issue, such as yours with your truck, is certainly vital. Thank you for the stellar rating and review.

March 29, 2024

Great tech! He was amazing, thorough, and quick. The service was comprehensive and complete, while still being cheap More

by chris.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your recognition of the superior and economical service provided by our team at Brent Brown Toyota. We strive to continue exceeding expectations in efficiency and thoroughness.

March 29, 2024

Jaron was very accommodating and remembered urgent details about my schedule. He made sure I got to work on time! More

by kristina.gibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your acknowledgement of our team's dedication and adaptation to accommodate all needs. It's good to know we provided you an efficient service at Brent Brown Toyota.

March 28, 2024

Friendly and courteous. They took care of my issue. I felt their oil chang price was fair and when I had to return because they broke some clips in a skirting while changing More

by blugrssmom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Orem Toyota responded

Thank you for your positive feedback about our dealership! We're glad to see that you had a great experience with our team. Please feel free to reach out to us directly if there is anything else you'd like to discuss. We value your business and hope to continue providing excellent service to you in the future.

March 28, 2024

They told me that 2 of my lugs were stripped on one of my tires. Gave me a quote to fix it for over $200 and 2 hours of my time. I left and took it to the place that put my tires on, they took the wheel off More

by downiifloat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orrin Skinner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

Hello, Your feedback is important to us here at Brent Brown Toyota. I would appreciate the chance to speak with you about your experience with our Service Team regarding the quote provided to you for the repair of your tires. Could you reach out to me at your earliest convenience? Best, Customer Relations Manager 801-223-4406

March 28, 2024

Andrew was great, kept us up to date on what was happening. Worked fast and was very helpful and kind. More

by Cardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your feedback about our team at Brent Brown Toyota. It's good to know they kept you informed and were able to assist efficiently and kindly. Thank you for choosing us.

March 27, 2024

It was easy to get appointments and very fast service. i am recommended this place to everyone More

by jasvant99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your kind words and the recommendation you made for Brent Brown Toyota. We strive to keep appointments easily accessible and speedy service a top priority. It's pleasing that you found value in this approach.

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