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4,862 Reviews of Orem Toyota - Service Center
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April 27, 2024
Crooks, This company is like an "ex" just wanting to take everything you got and get nothing in return. Very disappointed everything you got and get nothing in return. Very disappointed More
by brentdasiey
Verified Customer
April 26, 2024
Called and had an appointment. Came in on time and it took three hours to do a simple oil change and tire rotation. Waited at the dealership thinking it wouldn't take that long wit Came in on time and it took three hours to do a simple oil change and tire rotation. Waited at the dealership thinking it wouldn't take that long with all the people you have doing nothing in your service area. Got a quote on your three tires, get one free deal. Turns out your price for three mostly off brands is a minimum of $150 more than what I can get 4 Michelin's for at Cost Co. Thats pathetic and glad I wasn't paying you by the hour with all your wasted labor doing nothing. I'd like to see you post this next to your self-initiated glamourous posts. More
by RDP721
Employees Worked With
April 21, 2024
Drew is great. Got me in for an alignment for our brand new 2024 Sequoia Platinum. It was delivered to us in poor shape. Pulled to the right. Also the leg extens Got me in for an alignment for our brand new 2024 Sequoia Platinum. It was delivered to us in poor shape. Pulled to the right. Also the leg extension feature for the driver side didn’t work correctly. When we got it back on Friday the alignment was not fixed correctly. It now pulls to the left. The steering wheel is off center still. And the seat issue was not addressed. The tech told Drew that there is a sensor that kills the switch if it feels weight. That bull crap. I tried using it today with no luck. I even tried it without sitting in the seat. Switch still doesn’t work. All the other seat adjustments work fine. More
by unclefilly
April 19, 2024
Slow getting service done. Almost 2 hrs for oil, filter and cabin filter. However, friendly employees Almost 2 hrs for oil, filter and cabin filter. However, friendly employees More
by GARBE
Employees Worked With
April 19, 2024
It took an hour for a simple oil change. It was not worth my time It was not worth my time More
by BIGGSKRIS
Employees Worked With
April 18, 2024
I made the appointment to fix the Pre-collision system malfunction and oil change. They just did the oil change. I think they don’t know how to fix it. Disappointed. malfunction and oil change. They just did the oil change. I think they don’t know how to fix it. Disappointed. More
by luiz rolim
Employees Worked With
Not remembering
April 18, 2024
A little while back, I noticed a positive change in the atmosphere at Brent Brown Toyota. My most recent experience was wonderful; timely, gracious, welcoming, and really collegial. My previous experiences atmosphere at Brent Brown Toyota. My most recent experience was wonderful; timely, gracious, welcoming, and really collegial. My previous experiences, prior to about a year+ ago, had been quite negative and I avoided coming to Brent's as much as possible. I don't know what shifted, but it seems significant to me . . . The atmosphere is *way* better; helpful employees who no longer feel pressured to pressure me. Before, the air was combative. Now, it's welcoming and helpful. I appreciate that. It does not go unnoticed! So! Whether it was a management change, or whatever else, THANK YOU. More
by LocalGuy
Employees Worked With
N/A
April 17, 2024
Did a great job, excellent service and t the costumer service was great thank you so much. service was great thank you so much. More
by MONICAST76
Employees Worked With
April 17, 2024
Took over 2 hours for oil change that I had an appointment for. Couldn’t believe it took so long. no discount or anything offered. My time is extremely valuable but I had a road trip and had to ha appointment for. Couldn’t believe it took so long. no discount or anything offered. My time is extremely valuable but I had a road trip and had to have it done. My service person Kuau was super nice and apologetic. Still was crazy. Also, I wish they would have noticed my registration expiring the next day and offered to renew on the spot. More
by daleo
Employees Worked With
April 17, 2024
Fast and amazing services! ! They even let us come later to pick up due to a family gathering!! We have enjoyed working Toyota since the day we started looking for a car. ! They even let us come later to pick up due to a family gathering!! We have enjoyed working Toyota since the day we started looking for a car. More
by tiffanyherman2268
Employees Worked With
Na
