Orem Toyota - Service Center

I hate that every time I have a service appt they send me an email that looks like a checklist of things they’ve looked at but it’s actually a very confusing document that has no info about my car. Why send an email that looks like a checklist of things they’ve looked at but it’s actually a very confusing document that has no info about my car. Why send this email every time. Also sometimes I get a written checklist of everything they’ve looked at and sometimes nothing. I’d like a checklist every time I get an oil change that shows exactly what they did and found. More

I was treated very professionally and was surprised my oil change and tire rotation took less time than I expected. The highlight of my visit though was no one tried to upsell me on “other” services. I ha oil change and tire rotation took less time than I expected. The highlight of my visit though was no one tried to upsell me on “other” services. I have been to a couple other Toyota dealers that are much closer to my home and both tried to get me to do other service. Thank you Brent Brown. In my opinion after trying other dealers I will keep making the longer drive to a reputable dealer. More

Two hours for a oil change it way to long. If it wasn't free I would never go there. If it wasn't free I would never go there. More

The recall work was scheduled and completed faster than expected. The service center is arranged so I was able to work while waiting. expected. The service center is arranged so I was able to work while waiting. More

Super easy to get in and get regular maintenance done. However the text they send with suggested work is a bit much. My vehicle is not 4 wheel drive and they recommended a $280 4 wheel drive service🤦🏻‍♀ However the text they send with suggested work is a bit much. My vehicle is not 4 wheel drive and they recommended a $280 4 wheel drive service🤦🏻‍♀️ Also a vehicle that is less than 2 years old should not have and “immediate” action needed on tires. They always want to up sale even if it is not needed. More

Enrique was responsive to my questions and issues. The inspection came back without the tire pressure being checked...probably one of the most important things to check on an EV due to the weight of The inspection came back without the tire pressure being checked...probably one of the most important things to check on an EV due to the weight of the vehicle. Enrique immediately went and checked the air pressure. At the beginning of my visit I indicated that the maintenance service light was on. Enrique indicated that at the end of the visit that would be cleared off. It was not. I called the service department as I drove home...since that is when I noticed that the message was not cleared. I was told I can come back in and they can clear it or I can look on you tube to learn how to do it myself. It is the little things that are important and the service technician did not pay attention to that. So far, for the most part disappointed with Toyota's service. Pleased with the car. Not impressed with the service quality. More

My service appointment was at 1320, I showed up at 1300. My truck stayed in the parking lot until 1427 before it was ever pulled into the service bay. And it was done at 1450. So explain to me why I make an My truck stayed in the parking lot until 1427 before it was ever pulled into the service bay. And it was done at 1450. So explain to me why I make an appointment to have my truck sit there for an hour and a half before even getting touched and for a service that took twenty minutes to finish?? Not impressed at all!!! More

Brent Brown is reliable and consistent. I really like the service department. Joel Kitchen was responsible, knowledgeable, personable, and kind. I really like the service department. Joel Kitchen was responsible, knowledgeable, personable, and kind. More

When I came in to Brent Brown Toyota to get my Tacoma’s oil changed and tires rotated, the experience was better than I expected. The workers were amiable, and the service was relatively quick. I was very oil changed and tires rotated, the experience was better than I expected. The workers were amiable, and the service was relatively quick. I was very satisfied with my experience. More

We have been well taken care of by all members of the Brent Brown team Nate,Casper, Todd Robinson, Andy Butcher have been excellent in helping us find exactly what we wanted Brent Brown team Nate,Casper, Todd Robinson, Andy Butcher have been excellent in helping us find exactly what we wanted More