Orem Toyota - Service Center

I dislike the fiance department very much! How they treat and take advantage of people. It's criminal! How they treat and take advantage of people. It's criminal! More

The service was fine but I am curious why they told me it was due for “services” and only rotated the tires when my daughter took it in. was due for “services” and only rotated the tires when my daughter took it in. More

very pleasant environment. workers with good attitude. professional advice. Very satisfied. I bought my RAV4 in SLC and the seller there told me I could take my car here to Bre workers with good attitude. professional advice. Very satisfied. I bought my RAV4 in SLC and the seller there told me I could take my car here to Brent Brown. I am very satisfied with their service. More

It's great! Hassle free and very professional, able to communicate and handle details good personal service done. Hassle free and very professional, able to communicate and handle details good personal service done. More

If I had the time I would have talked to the sales rep on true customer service. I would recommend he reads a book called "Unreasonable Hospitality". It applies to all service-oriented businesses. He coul true customer service. I would recommend he reads a book called "Unreasonable Hospitality". It applies to all service-oriented businesses. He could have changed my opinion of Brent Bown Toyota by just applying some simple hospitality. I guess you have to learn the hard way. My experience was not positive, and I will not go back. I purchased a car from there but will not go back again based on what happened. However, Milani was very nice!! More

Moe Afu was very friendly and informative! Even though not planned in advance, he had the Recall Repair done along with the 1-year service call. Even though not planned in advance, he had the Recall Repair done along with the 1-year service call. More

My service advisor was professional and courteous. My comment pertains to the dealership getting with the times on how service is provided. Here you pay for service and hope it gets done as you will n My comment pertains to the dealership getting with the times on how service is provided. Here you pay for service and hope it gets done as you will not be informed of anything other than the bill. I have gotten used to others dealerships sending videos to me from the technician performing the service with vehicle walk around, services performed and future recommendations. Here you can only hope things are getting done. More

Milani was nice, kind, energetic, and so incredibly helpful. I'm not a car person so I'm always nervous to talk to anyone about the services I need and she put me right at ease. Give her a raise! helpful. I'm not a car person so I'm always nervous to talk to anyone about the services I need and she put me right at ease. Give her a raise! More

I recently bought a certified used 2021 Highlander, with warranty. After less than 3,800 miles the brakes were bad. They say it's my fault. We've had 3 cars services at Brent Brown Toyota over the past 15 y warranty. After less than 3,800 miles the brakes were bad. They say it's my fault. We've had 3 cars services at Brent Brown Toyota over the past 15 years, and have never had a brake issue. I'm very disappointed that I had to pay almost $300 for something that is obviously their fault. Maybe I don't understand what "Certified Used" means, or what the warranty covers after only 3800 miles and 6 months of ownership. More

The staff was friendly and willing to help. I appreciate how prompt and efficient they were. I appreciate how prompt and efficient they were. More