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5,078 Reviews of Orem Toyota - Service Center
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June 25, 2025
I took my Highlander in for a hybrid system malfunction. Within an hour and a half the car was fixed (low coolant level apparently affected the temperature sensor) and I was on my way to Seattle. Best of Within an hour and a half the car was fixed (low coolant level apparently affected the temperature sensor) and I was on my way to Seattle. Best of all, there was no charge for the service. Orem Toyota, and specifically Kaua went out of their way to help me, and I very much appreciate this. Thank you very much. More
by mark.edgren
Verified CustomerEmployees Worked With
June 24, 2025
Went in for an oil change. The service writer greeted me and explained how long it would take. They finished on time and reviewed what service I would need at the next oil ch The service writer greeted me and explained how long it would take. They finished on time and reviewed what service I would need at the next oil change More
by bsnelgrove
Employees Worked With
June 20, 2025
This was my first time at the Toyota Orem dealership. Tyson was so helpful! I felt heard and appreciated the time he took to explain the service options. Thanks to Tyson! I also appreciated how quickly t Tyson was so helpful! I felt heard and appreciated the time he took to explain the service options. Thanks to Tyson! I also appreciated how quickly things were completed. I look forward to our continued partnership with Toyota Orem. More
by RB
Employees Worked With
Tyson Johnston
June 20, 2025
Absurdly over-priced. Plus, I feel the recommended work was not necessary. The front desk people were awesome. The rest? Will not be coming back. Felt like I was dealt wit Plus, I feel the recommended work was not necessary. The front desk people were awesome. The rest? Will not be coming back. Felt like I was dealt with dishonestly and double-dinged for diagnostic fees. Seriously, who charges a double diagnostic fee. Have NEVER experienced that. I refused all service estimates and came in to pick up my car the next day. And, surprise...I have had none of the issues that I brought the car in for to begin with. Made me think it was an absolutely easy fix (like replacing a fuse), and they still wanted to charge me thousands of dollars. Pathetic. I don't/can't trust the dealership at all. More
by JDA.LDS
Employees Worked With
No
June 19, 2025
Service was good. We checked prices and yours was very comparable which surprised us as a dealership We checked prices and yours was very comparable which surprised us as a dealership More
by kmjeffreys
Employees Worked With
June 18, 2025
We serviced our car and then someone kept calling us to get the service done. Didn't they look up the record? There is no communication and no one there cares after the car is purchased. get the service done. Didn't they look up the record? There is no communication and no one there cares after the car is purchased. More
by WILLI757
June 18, 2025
Quick easy and nice to work with. The rep was very chill and didn’t try to push anything unnecessary. The rep was very chill and didn’t try to push anything unnecessary. More
by adamsapple12
Employees Worked With
June 18, 2025
The work they do is great however their communication about what is going on is lacking. There was no reliable option for loaners when time was extended. about what is going on is lacking. There was no reliable option for loaners when time was extended. More
by sarah.fries26
Employees Worked With
Mehdi
June 17, 2025
Dealership sold me a car that had a broken part on it. They clipped the bottom bumper back together to make it appear normal. And they refused to replace it. Terrible dealer, terrible service. They clipped the bottom bumper back together to make it appear normal. And they refused to replace it. Terrible dealer, terrible service. More
by rileycamo
Employees Worked With
June 16, 2025
We are VERY pleased with the care Joel Kitchen puts into our visits for our routine maintenances. We also are happy with the Orem Toyota in general. our visits for our routine maintenances. We also are happy with the Orem Toyota in general. More
by me
Employees Worked With
