Orem Toyota

Service writer John Goodman gets an A in my book. I ordered tires that were to be delivered to the dealership by 5:00 pm. The carrier missed the delivery but John saved the day. He was sensitive to t ordered tires that were to be delivered to the dealership by 5:00 pm. The carrier missed the delivery but John saved the day. He was sensitive to the fact that I drive from Ephraim for service and found even better tires and got me on the road as quick as he could. Many thanks to him and the other service people at Brent Brown. They only do what the car needs. The price is fair and the service outstanding. More

I bought a Ford excursion, the brakes were very bad and needed to replaced (drum and all). It should have NEVER passed saftey inspection. They reluctantly reimbursed me for them after a few phone calls and needed to replaced (drum and all). It should have NEVER passed saftey inspection. They reluctantly reimbursed me for them after a few phone calls and two trips to the store. Next, the oil pan was leaking badly...The Sales person told me a vehicle would not leave the lot if it tleaked. When I came back The sales manager said I should expect it to leak...after all it was used? However, they said they would fix it...when I came back to pick it up the next day they said it was fixed...It still leaks! After I thought I was over everything...my truck was rough starting while it was cold...now I think I know why it was running when I called and told them I wanted to test drive it. I just spent $2500 getting 4 injectors replaced on it...it only has 76,000 miles, which is very low for a diesel. I had to change all fluids in the vehicle from oil to transmission to the differentials($600)...none had been done. Again, the sales rep told me they had gone through and serviced everything? Now I am still waiting for my plates which were supposed to be mailed to me? I called to talk to them...the girl I spoke to could not help me becuase I was not in their system, she transferred me to someone else who sent me to her voice mail the temporary tags expire tommorrow! They finally called and said they did not have the IM in their system that was supposed to be done when they sold me the truck? Go figure...remember the part about 4 injectors being bad...My guess is it did not pass. I had the IM ran somewhere else so I could get my plates...They did say they would overnight the plates...Barb was very nice and embarrassed. Still no plates? Four days later? The Nada blue book values it at $22,500...so I guess I only paid $5000 too much after the dust settles? The good news...I finally love the truck even though it still leaks...I will spend another $300 and get that fixed and hopefully be good to go. I can't believe this dealership is Gebhart approved, Really? PS...finally got my plates! Hope I am done with these guys... More

I like Toyota vehicles, but not the sales experience (finding your car and then haggling over price). I suggest you shop 3 or 4 different Toyota dealerships for the best deal because not all dealership (finding your car and then haggling over price). I suggest you shop 3 or 4 different Toyota dealerships for the best deal because not all dealerships have the same prices or selection, and when they know you're comparing them with other Toyotas they are faster to give a better deal. I've had Toyotas before, and I used the build-your-vehicle feature on Toyota's website (so I knew what the cars could come with and for how much) but dealerships consistently told me the car I wanted was not available and could not be built OR would tell me they had the car but the Toyota 0% financing didn't apply to the car I asked about; and they tried to sell me something else as a compromise. When Brent Brown Toyota does not have what you want their salesmen promise they will call when they get the car or deal you want, but they rarely do. I didn't even lowball them on a sales figure; instead I had only said that I wanted them to offer a better price than their competitors and told them that I would go to their competitors to be certain of it. Alas, no follow-through from Brent Brown, unless I called or came back later with the same request. Other dealerships called me repeatedly until I told them I had already bought a car with a competitor. I had an Avalon to trade in, and I wanted the new car to have all the same colors and features as I already had (radar adaptive cruise, smart key with soft-touch exterior lock, nav and bluetooth; black on black) but also with the option to turn on and off the VSC, and a newer model nav. At Brent Brown Toyota a salesman named Bill McDearmot promised he could get the exact car I wanted from a different dealer; but when the car came (three hours late) it was not the color I wanted. He then began crying, and telling me he dealer-traded it as a commitment with no return option, and that he would be in trouble by his boss, and told me how he has pain from physical handicaps, and family problems in his home, and actually tried to guilt me into the car. I walked out and later learned that Bill had filed the paperwork to his boss saying I had committed to buy the car when I hadn't. When a different salesman named Jared Clayton called me I learned Bill had been fired for misconduct and they assigned Jared to clean Bill's mess and salvage a sale. By this point none of the Toyota dealerships had what I wanted and said they couldn't get it, so when Jared told me he could get it I was doubtful but intrigued. I learned that Toyota once offered black on black, but now the interior "black" is actually black-bordeau which is more of a dark red. I didn't want the red, and because they now don't even make black anymore I compromised for a gray interior. Toyota also stopped offering the radar adaptive cruise control (only had standard cruise control) on the Avalon, but at least gave the Avalon the option to turn off the VSC. Jared had a habit of promising to call me, and would give me an exact time, but then would never call me. I agreed to buy the car even though they didn't have it and needed to buy it out of their region, but I wanted it on a satisfaction guarantee. The car was delivered four days after the promise date. I then posed an idea of buying a second car for my wife: a Corolla LE with after-market nav, but Jared didn't call me back even for an additional sale. I asked for a $250 finance price range (with $0 down) and Jared initially said it would be easy to stay within the price range I wanted, but then told me it would be financed at nearly two hundred over what I wanted. Also, the "new" Corolla came with 250 miles on it. More

Great experience. They impressed me by keeping their commitments and by their demonstrated patience in finding the right vehicle for me. After visiting every Toyota dealer in the area, with at least one commitments and by their demonstrated patience in finding the right vehicle for me. After visiting every Toyota dealer in the area, with at least one other being cheaper, this dealer was outstanding. More

Worst experience I've ever had buying a car was at Brent Brown Toyota. We arrived later in the evening after driving up from St George, Utah. We met Spencer, who seemed nice enough, and after looking arou Brown Toyota. We arrived later in the evening after driving up from St George, Utah. We met Spencer, who seemed nice enough, and after looking around Spencer took us inside to discuss a car they didn't even have on the lot. After talking for 2 hours we attempted to leave, but were ignored and not given the keys to our vehicle that we were trading in. We eventually agreed to leave a deposit for a vehicle that did not have a VIN number yet, but would be there in 2 weeks, knowing that we hadn't signed a contract, there wasn't even a VIN number on the car and that we were free to look else where. The next day, at another dealership, we were told that the car wouldn't even be available for two months! When we decided to go with another dealer we called our salesman to let him know and to get our deposit back (less than 24 hours after talking to him). The sales manager was totally rude. I apologized for taking up their time and was told that my words meant nothing. In fact he could care less what I said. I was told that my check would be cashed and distributed between employees. He went so far as to even yell at me on the phone. This treatment was uncalled for and totally offensive. We were lied to from the beginning about when the car would be there and when we legally changed our mind and were considerate enough to tell them they treated us like dirt. I would NEVER recommend this dealership to anyone. In fact, I will NEVER return. We were treated with courtesy and respect at Mark Miller Toyota in SLC and would return there over and over, being the loyal Toyota customers that we are. More

Our experience at Brent Brown Toyota was very positive! Neither our salesman, Todd, or the financial person was pushy at all. They were very knowledgeable. We feel they went the extra mile because we wer Neither our salesman, Todd, or the financial person was pushy at all. They were very knowledgeable. We feel they went the extra mile because we were there well beyond normal store hours and did not feel rushed. We have owned our Toyota Avalon for over a week now and just love it! Thanks! More

My daughter purchased a new truck from this dealership and highly recommended them for fair and friendly service. She was right. Got my new Tacoma there and it was a positive experience with friendly and and highly recommended them for fair and friendly service. She was right. Got my new Tacoma there and it was a positive experience with friendly and knowledgeable people. I would not hesitate to recommend them to others. More

They were honest upfront and very kind they listened to my needs and got exactly what I wanted even going through another dealer to get it here for me. They showed me invoice and MSRP upfront, they provide my needs and got exactly what I wanted even going through another dealer to get it here for me. They showed me invoice and MSRP upfront, they provided more information then any other dealership ever has. I always purchased from Karl Malone Toyota and will never go back since I went to Brent Brown. They really change my outlook on how salesman are. I suggest you buy from Brent Brown any day. More

I purchased an "inspected" vehicle in 2010 from Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, they are telling me the engine has too much "sludge" due to lack of oil changes and needs to be replaced. $7000 quoted for a used engine to be installed. Obviously the car was not as inspected as they claimed. So now i'm out the amount I spent on the car, and have to pay 7k for a new engine if I want to keep driving it. More

We were lied to from the start to get us to sign a contract on a car that was "coming in" only to find out it never showed. They found another car eventually so we re-signed on it since the contract on a car that was "coming in" only to find out it never showed. They found another car eventually so we re-signed on it since the trade-in and financing was already done, big mistake. Should have walked away right then. Pressured us into buying the undercoat and paint sealing and other stuff only to have them never actually do it, just charge us for it and see if we notice. Took the car in for window tinting only to have them drive it to another dealership 30 miles away and it was done horribly. We knew we could get it done cheaper elsewhere but thought the dealer would do a better job. License plates didn't even show up in time, Ive never waited more than a couple weeks for those and now its been 6 weeks. More