Orem Toyota

Worst experience I've ever had buying a car was at Brent Brown Toyota. We arrived later in the evening after driving up from St George, Utah. We met Spencer, who seemed nice enough, and after looking arou Brown Toyota. We arrived later in the evening after driving up from St George, Utah. We met Spencer, who seemed nice enough, and after looking around Spencer took us inside to discuss a car they didn't even have on the lot. After talking for 2 hours we attempted to leave, but were ignored and not given the keys to our vehicle that we were trading in. We eventually agreed to leave a deposit for a vehicle that did not have a VIN number yet, but would be there in 2 weeks, knowing that we hadn't signed a contract, there wasn't even a VIN number on the car and that we were free to look else where. The next day, at another dealership, we were told that the car wouldn't even be available for two months! When we decided to go with another dealer we called our salesman to let him know and to get our deposit back (less than 24 hours after talking to him). The sales manager was totally rude. I apologized for taking up their time and was told that my words meant nothing. In fact he could care less what I said. I was told that my check would be cashed and distributed between employees. He went so far as to even yell at me on the phone. This treatment was uncalled for and totally offensive. We were lied to from the beginning about when the car would be there and when we legally changed our mind and were considerate enough to tell them they treated us like dirt. I would NEVER recommend this dealership to anyone. In fact, I will NEVER return. We were treated with courtesy and respect at Mark Miller Toyota in SLC and would return there over and over, being the loyal Toyota customers that we are. More

Our experience at Brent Brown Toyota was very positive! Neither our salesman, Todd, or the financial person was pushy at all. They were very knowledgeable. We feel they went the extra mile because we wer Neither our salesman, Todd, or the financial person was pushy at all. They were very knowledgeable. We feel they went the extra mile because we were there well beyond normal store hours and did not feel rushed. We have owned our Toyota Avalon for over a week now and just love it! Thanks! More

My daughter purchased a new truck from this dealership and highly recommended them for fair and friendly service. She was right. Got my new Tacoma there and it was a positive experience with friendly and and highly recommended them for fair and friendly service. She was right. Got my new Tacoma there and it was a positive experience with friendly and knowledgeable people. I would not hesitate to recommend them to others. More

They were honest upfront and very kind they listened to my needs and got exactly what I wanted even going through another dealer to get it here for me. They showed me invoice and MSRP upfront, they provide my needs and got exactly what I wanted even going through another dealer to get it here for me. They showed me invoice and MSRP upfront, they provided more information then any other dealership ever has. I always purchased from Karl Malone Toyota and will never go back since I went to Brent Brown. They really change my outlook on how salesman are. I suggest you buy from Brent Brown any day. More

I purchased an "inspected" vehicle in 2010 from Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, they are telling me the engine has too much "sludge" due to lack of oil changes and needs to be replaced. $7000 quoted for a used engine to be installed. Obviously the car was not as inspected as they claimed. So now i'm out the amount I spent on the car, and have to pay 7k for a new engine if I want to keep driving it. More

We were lied to from the start to get us to sign a contract on a car that was "coming in" only to find out it never showed. They found another car eventually so we re-signed on it since the contract on a car that was "coming in" only to find out it never showed. They found another car eventually so we re-signed on it since the trade-in and financing was already done, big mistake. Should have walked away right then. Pressured us into buying the undercoat and paint sealing and other stuff only to have them never actually do it, just charge us for it and see if we notice. Took the car in for window tinting only to have them drive it to another dealership 30 miles away and it was done horribly. We knew we could get it done cheaper elsewhere but thought the dealer would do a better job. License plates didn't even show up in time, Ive never waited more than a couple weeks for those and now its been 6 weeks. More

Horribly pressuring. Tried to get me to pay them more than MSRP because of a non-existent shortage of cars. They were short and insulting. They offered me 700 for my trade in when everyone else gave me than MSRP because of a non-existent shortage of cars. They were short and insulting. They offered me 700 for my trade in when everyone else gave me 2500. They are dishonest in sales. They called me a week later to find out who I bought my car from so they could tell them not to sell cars that cheap. Toyota Bountiful is where we bought our car for a pre-negotiated price. Brent Brown was all about the hidden fees and boosting the price and saying we had to buy options we didn't want. If you want to be amused at how horrible a car-buying experience you can find, go here and then go elsewhere. More

We purchased a used Honda Odyssey from Brent brown Toyota in orem march 28th drove off the lot and two hours after we left The check-engine light came on...we took it back to them after finding out we would in orem march 28th drove off the lot and two hours after we left The check-engine light came on...we took it back to them after finding out we would need a new transmission, they told us there was nothing they could do. Pretty horrible customer service. We bought a van for 5700 and one week later had to put an additional 2000 into a rebuilt transmission. I will NEVER buy a car from this dealership again, and I will warn every person i know of what we went through. And hopefully I can save anyone else from having the same experience! More

The best buying experience I have had in 20 years. Todd was awesome and very up front with everything. This is my first Toyota I have purchased and it will not be my last from Brent Brown. The entire sta was awesome and very up front with everything. This is my first Toyota I have purchased and it will not be my last from Brent Brown. The entire staff worked hard to get me what I wanted at the price I needed. More

I have purchased 5 different vehicles from Brent Brown Toyota. Every time I have gone in I have been greeted with a smile and friendliness. I have never felt rushed or pressured into a sale. They responde Toyota. Every time I have gone in I have been greeted with a smile and friendliness. I have never felt rushed or pressured into a sale. They responded well to questions and found me the perfect vehicle for my situation and finances. I would recommend Brent Brown to anyone! More