Orem Toyota

I had my first service visit, and I was particularly pleased with how easily I was able to navigate the experience. At every point of the visit, I was informed about what to do and where I should be. pleased with how easily I was able to navigate the experience. At every point of the visit, I was informed about what to do and where I should be. The wait was pleasant and lasted the length that I had been told to expect. More

I'm from out of town visiting and was having trouble with my car. I called and they got me right in and had my car fixed within 4 hours. I'm so impressed with everyone and the service I received. with my car. I called and they got me right in and had my car fixed within 4 hours. I'm so impressed with everyone and the service I received. More

We had a great experience and really enjoyed everyone we worked with! Would recommend you to friends and family, Keep up the good work! Brent Brown Toyota Rocks!(: worked with! Would recommend you to friends and family, Keep up the good work! Brent Brown Toyota Rocks!(: More

I had a great experience. First time using the service center and I was really impressed. I will be back. I also liked the package deal that includes the service I needed and the safety and emissions. center and I was really impressed. I will be back. I also liked the package deal that includes the service I needed and the safety and emissions. More

My buying experience at Brent Brown Toyota was excellent. Brad and Spencer did everything they could to make me happy. I have purchased 46 cars in my life, 40 of them being new and this was the most pleasa Brad and Spencer did everything they could to make me happy. I have purchased 46 cars in my life, 40 of them being new and this was the most pleasant buying experience of all. I would recommend Brent Brown Toyota to my friends and family without hesitating. I'm looking forward to having my SUV serviced and buying accessories at this dealership because I know they will take great care of me just like the sales team did. Thank you Brent Brown Toyota Jerry More

I was met by George Brown, and I told him of the noise I was hearing in my car. He immediately took the car out for a drive, and he heard the noise, too. Because I was in for my 10,000 mile service on my was hearing in my car. He immediately took the car out for a drive, and he heard the noise, too. Because I was in for my 10,000 mile service on my new car, he told them to check carefully to see why there was that noise. When I got my car back, they said it was OK - no mention of the noise. That was on Wednesday, 9/11. On Friday, 9/13, the noise was considerably worse and the car didn't respond well. I took it back on Monday, 9/16. This time they told me there was a chip in the rotor. My question was, why didn't they tell me that on Wednesday when I was in there? It would have been helpful to know about the problem on the 11th, rather than having to wait until the 16th. More

I was approached by a very nice young salesman who took care of me as far as what would be the best car and deal for me. He was helpful and patient and informative. He and the others I dealt with were ve care of me as far as what would be the best car and deal for me. He was helpful and patient and informative. He and the others I dealt with were very friendly, knowledgeable, and thorough. I was happy with my purchase. More

The service was great! I would recommend Brent Brown to everyone. I have purchased several cars from them in the past and everytime it has been a great experience. everyone. I have purchased several cars from them in the past and everytime it has been a great experience. More

I needed a couple of things done on my car which required a go between two departments. First Todd setup and coordinated my initial oil change and Perma Plate. The next day I showed up for my oil change appo a go between two departments. First Todd setup and coordinated my initial oil change and Perma Plate. The next day I showed up for my oil change appointment. Gail coordinated getting that complete and processed my Perma Plate while I was at work. I showed up to pick up my car at the end of the day, All my services were complete and car ready to go. Made my car issues much less of a hassle. I felt this was going above and beyond with everyone working together to get everything done I wanted. Excellent. Thanks More

I bought a Sequoia over the phone from Brent Brown Toyota, big mistake. I showed up to pick up the vehicle which out the door was around 51K only to find out that the leather and dvd player were inst Toyota, big mistake. I showed up to pick up the vehicle which out the door was around 51K only to find out that the leather and dvd player were installed aftermarket. The work done on the vehicle was a total hack job! I was really bothered that nobody told me it was aftermarket until I noticed the crummy workmanship and asked. I told them the deal was off that there was no way I was going to buy that vehicle. Problem was I had a vehicle that I was trading in and had a friend lined up to buy, he was with me and had already signed on a loan and was ready to go so when they offered to try to ship one in for me that had factory leather I accepted. They took my trade in and check, over $51K, and actually had me sign papers on a vehicle that they said they could get for me. Two days later they still did not have things worked out with the vehicle and could not even give me an idea as to when it would be shipped or arrive. I told them I needed a vehicle now and offered to purchase a Tundra if they could find one for me that would fit my needs. After a fair amount of negotiations we came to an agreed price and options. I took delivery of the Tundra and they did drive it to my home town which is an hour away from the dealership since that was part of the arrangement. I had expected them to return my check and accept another one for the correct amount upon delivery. Turns out they had already cashed my check and I was told the finance dept was closed so they would have to mail me a refund check on Monday, two days later. Well, I wrote them that check 2 weeks ago tomorrow and I am still waiting to see my refund of $14,959.73. I have called several times and been assured that the check was "in the mail" or that they would check on it and let me know what the status was. I have never received a call back. At this point I am going to report them to the dept of consumer protection and see if that will help me get my money back. What a freaking joke! Go anywhere else, go out of state if you have to. Their motto is "We're bending over backwards", I feel like they bent me over! I love my truck but definitely was not worth all the headaches! More