Orange Coast INFINITI

Buying is the easy part. Get all the things you bought made In dec 2018, I bought a silver 2018 cx-5 gt for my dad. Buying and negotiating price for trade in is fair and easy since I got my own finance. After i In dec 2018, I bought a silver 2018 cx-5 gt for my dad. Buying and negotiating price for trade in is fair and easy since I got my own finance. After i signed the contract, we were promised that the passenger tow cap that was missing will be replace- it was not even I came back the week after. My dad and I found that the navigation sd card was missing, and we didn't even left the parking spot yet. I went back inside to ask for the missing SD nav card and the manager was an xxx. He argued that we bought it as is and sd nav card is not listed on the car description. I called him out on his xx and we agree that the dealer would send me a check for me to buy it on my own. The missing tow cap is still missing and I just dont want to deal with this guy anymore. Just take it as my lost. I left very angry because of false promises, if it was communicate up front then we got a agreement but it was never disclosed. Will not coming back ever again More

Magnificent To make a super long story short tustin infiniti sucks. Had me going tru xxxx for over a month trying to fix my car! Never again tustin infiniti! Tha To make a super long story short tustin infiniti sucks. Had me going tru xxxx for over a month trying to fix my car! Never again tustin infiniti! That's why i went to infiniti on beach blvd. More

Service appointment It starts at making the call for the appointment. Always greeted with professionalism and flexible on appointment times. Every appointment I have ha It starts at making the call for the appointment. Always greeted with professionalism and flexible on appointment times. Every appointment I have had with service has been outstanding. Gerardo is great to work with. Professional, informative, answers all questions and always has a smile on his face. . Keep up the great work. Marlene Briones More

Eduardo is super. I had a very good experience with the service of my Infiniti. Edwardo met me as soon as I came in and told me what the service includes and even promi I had a very good experience with the service of my Infiniti. Edwardo met me as soon as I came in and told me what the service includes and even promised to take care of another car that I own when I bring it and gave me a ballpark figure of how much this will cost. More

Best Service in town Kevin is a rockstar!!!! He is very attentive and is always making sure he provides the best service that he can and helps the most of any consultant. Kevin is a rockstar!!!! He is very attentive and is always making sure he provides the best service that he can and helps the most of any consultant. More

excellent service and great staff Went in for general maintenance. Was treated with positive attitudes and professionalism from all staff from my tech coordinator to the gift shop cash Went in for general maintenance. Was treated with positive attitudes and professionalism from all staff from my tech coordinator to the gift shop cashier. the service was honest and fair and I felt that my needs and my car needs were the priority, rather than making a sale or spending money on service I didn't need. will always get car serviced here and will most likely make my next car purchase here because of this. great business model that other dealerships should follow. More

Best customer Service I’m happy to say that their service is fantastic. They assist me very respectfully. Keep up the good work. All staff are very friendly :) I’m happy to say that their service is fantastic. They assist me very respectfully. Keep up the good work. All staff are very friendly :) More

Great services rep I had nothing but bad experience at Tustin Infinty and I decided to bring my car here. Kevin understood my frustration and solved my problems. I had nothing but bad experience at Tustin Infinty and I decided to bring my car here. Kevin understood my frustration and solved my problems. They are super professions and I appreciate how they treated me. More

Transmission Swap Kevin in service treated me like a friend the moment he met me and made every effort to make my first experience with your dealership absolutely outst Kevin in service treated me like a friend the moment he met me and made every effort to make my first experience with your dealership absolutely outstanding. He is what customer service should be every place you go, and is truly an asset to your company. Thanks again Kevin More

Great customer service by my service advisor Kevin I’ve been to Orange Coast Infiniti a few times and every time I’ve been there I’ve been treated with the upmost respect. I would recommend this dealer I’ve been to Orange Coast Infiniti a few times and every time I’ve been there I’ve been treated with the upmost respect. I would recommend this dealership to Friends and family Kevin my service advisor made it easy transaction and return my vehicle and recondition. Thank you Kevin in Orange Coast Infiniti for taking care of me More