Orange Coast INFINITI

Great, honest customer service! Highly recommended! Good, honest service was exactly what I received from this dealership. My problems started when my JX35 headlights did not work. I took my car to my Good, honest service was exactly what I received from this dealership. My problems started when my JX35 headlights did not work. I took my car to my usual dealership location, and was quoted an exorbitant amount for parts and labor. I decided to call Orange Coast Infiniti and was greeted by Eduardo Ortiz, a service consultant. He was able to give me a quote over the phone with parts and labor. I felt that the price was very fair, given how expensive the parts are. Eduardo went above and beyond by offering to pick up my car and get things done so that my work schedule would not be disrupted. This was greatly appreciated, but given my personal circumstances, I decided to bring the car in myself. Eduardo treated me with respect, and I did not feel like I was being duped into something that I did not need. In my previous interactions at other dealerships, I have felt that I was being treated differently because I am a woman. I did not feel taken advantage of at Orange Coast Infiniti, and I greatly appreciated this. Since I dropped the car off later on in the day, I was quickly offered a courtesy car. From the time of check-in to diagnosis completion, I did not have to wait very long at all. Orange Coast Infiniti has definitely earned my family's business! Ask for Eduardo Ortiz! More

Oil Change/Inspection/Car Wash I’ve been getting my car serviced on this dealership for a more than a year now. Everytime I come in everyone is so friendly and helpful. Awesome cust I’ve been getting my car serviced on this dealership for a more than a year now. Everytime I come in everyone is so friendly and helpful. Awesome customer service. Eduardo always helps me out whenever I get my service, he never fails helping me out. More

Excellent Service As usual Kevin is a rock star very helpful and attentive to what was needed from me. Kept me informed on the status of my vehicle. As usual Kevin is a rock star very helpful and attentive to what was needed from me. Kept me informed on the status of my vehicle. More

Amazing service at OC Infiniti I made an appointment to get my car serviced on Saturday morning at 8am but of course I was late. No problem at all! Because Kevin took me in without I made an appointment to get my car serviced on Saturday morning at 8am but of course I was late. No problem at all! Because Kevin took me in without any hassle or waiting. It’s aalways great coming to OC Infiniti and seeing Kevin because I feel at ease. I don’t have to worry about getting tricked or will my car be taken care of. Kevin feels like family! Kevin kept me in the loop while my car was being serviced and it was completed in a quick fashion. No complaints at all. Kevin and OC Infiniti help take out the worry away from maintenance. I look forward to returning and containing to work with Kevin in the service department for my Infiniti. More

Oil Change I went to have my oil change on 2/5/19 and as always, I was greeted by the employees, specifically Gerardo, Kevin, Tuan, Eduardo, and Julian today. I' I went to have my oil change on 2/5/19 and as always, I was greeted by the employees, specifically Gerardo, Kevin, Tuan, Eduardo, and Julian today. I've been here a couple times and they are always consistent in making me feel welcome since they are very friendly and also makes one feel like they care for you. As for the time it took to replace the oil, it was quick and efficient, less than one hour. Gerardo, Kevin, Tuan, and Eduardo definitely always makes sure I am taken care of, but for today Gerardo went above and beyond. I'm grateful and appreciative of the service that they always give me. Thank you guys! More

Great Warm welcome fast service great refreshments it was worth driving the distance you cant beat their oil change services price thanks with a smile again Warm welcome fast service great refreshments it was worth driving the distance you cant beat their oil change services price thanks with a smile again More

Great service Kevin is awesome! He goes above and beyond to make sure you are taken care of. He is always very helpful and detailed. Great service every time! Kevin is awesome! He goes above and beyond to make sure you are taken care of. He is always very helpful and detailed. Great service every time! More

On a rainy day-sunny treatment Very prompt service. Was in and out there in a jiff. Was given a honest inspection report. Will go back here again soon and will recommend this place Very prompt service. Was in and out there in a jiff. Was given a honest inspection report. Will go back here again soon and will recommend this place to anyone else. More

Perfect Transaction Everyone I came in contact with exceeded my expectations. Friendly and knowledgeable staff in all departments. My transaction was seamless and as pro Everyone I came in contact with exceeded my expectations. Friendly and knowledgeable staff in all departments. My transaction was seamless and as promised. The car was perfect. More

Good job Great deal and car ...had a overall good experience buying the car...need to have couple mechanical issues checked.. happy with deal and hope service Great deal and car ...had a overall good experience buying the car...need to have couple mechanical issues checked.. happy with deal and hope service is good too More