Orange Coast INFINITI

Great service, long wait Waited about 10-15 minutes before anyone came to help. Gerardo was great and had the car ready when came back. However had to wait again 10-15 minutes Waited about 10-15 minutes before anyone came to help. Gerardo was great and had the car ready when came back. However had to wait again 10-15 minutes before being help. Could use more ppl at this location. More

Thoughtful customer service I had an amazing experience with the service department at Infiniti Orange Coast, particularly with Eduardo. He was a knowledgeable, personable, and g I had an amazing experience with the service department at Infiniti Orange Coast, particularly with Eduardo. He was a knowledgeable, personable, and great overall representative of the dealership and the brand. He gives customers the 5 Star experience that truly makes Infiniti a luxury experience. I will certainly be returning to OC Infiniti for future services and for my next car, the QX80 More

20 minutes to be greeted. After pulling in for my 945 appointment, I stood outside my car for about 3 minutes, after that I went in search of an advisor. Once I found one, she After pulling in for my 945 appointment, I stood outside my car for about 3 minutes, after that I went in search of an advisor. Once I found one, she told me I would be checked in shortly; 17 minutes later someone finally came out to check me in. I requested an oil change and a tire rotation. After an hour he came back to let me know my car was done and in the wash, and that they skipped the oil change because I wasn’t due. It had been almost 6k miles since my last oil change, if I ask for one, and am paying for it, please do it. Another 45 minutes and it was done. No reminder reset, and two huge greasy palm prints on my hood. I am literally nevering coming back here. (They did comp the service, but that doesn’t give me my time back) More

Excellent Customer Service Showed up with my car making a chirping sound near the engine bay. Not only did they diagnose and correct the issue within the hour, they were courteo Showed up with my car making a chirping sound near the engine bay. Not only did they diagnose and correct the issue within the hour, they were courteous and knowleadgeable throughout my stay. Wonderful staff at OC Infiniti. More

Where do I check in? Need to make it clear where to park and where to check in for service. I wandered around the Service Bay for 5 minutes trying to find a sign or someon Need to make it clear where to park and where to check in for service. I wandered around the Service Bay for 5 minutes trying to find a sign or someone to talk to. Once I connected with Eduardo everything was great, More

Great service Best service in town. Thank you so much for everything. Kevin Hall is the best service advisor I have ever been happy to work with. He should be pr Best service in town. Thank you so much for everything. Kevin Hall is the best service advisor I have ever been happy to work with. He should be promoted. Thanks again Peter Huynh More

Excellent Service Tuan was very professional and explained everything very clearly. My car was finished within the time specified and the car wash was great. Overall th Tuan was very professional and explained everything very clearly. My car was finished within the time specified and the car wash was great. Overall the service was excellent. More

No Pressure They are so easy to deal with. They will try their best to give you the best possible deal you can have. Best dealership hands down. Ericson is awesom They are so easy to deal with. They will try their best to give you the best possible deal you can have. Best dealership hands down. Ericson is awesome More

Service: Oil Change, Tire Rotation & Brakes Car service was good, but I reserve judgement as I'm only one day in to post-visit performance. Customer service is on par w/ a luxury brand. Car service was good, but I reserve judgement as I'm only one day in to post-visit performance. Customer service is on par w/ a luxury brand. More

Service Department My review is on the service department, Kevin which serviced my vehicle was a geat help. He was very accomdating even though i did not schedule an app My review is on the service department, Kevin which serviced my vehicle was a geat help. He was very accomdating even though i did not schedule an appointment. I would recommend him to anyone who wishes to service their infiniti at Orange Coast. More