Orange Coast Chrysler Jeep Dodge Ram Fiat

It is always appreciated when you're dealing with employees/dealer that practice integrity. Thank you! employees/dealer that practice integrity. Thank you! More

I purchased my 2017 used truck with 53,000 miles in August of 2022. Although I cannot be happier with the truck I purchased from the dealership, I am EXTREMELY unhappy with the customer service, misle August of 2022. Although I cannot be happier with the truck I purchased from the dealership, I am EXTREMELY unhappy with the customer service, misleading sales techniques used by salespersons, and lack of follow through by management. Initially, I walked away from the dealership when the salesperson (Doug) I dealt with failed to honor the advertised price despite me having several conversations prior to me driving over 2.5 hours. After I left the dealership, I was contacted by VP Neda Ingram and assured that I would be satisfied if I were to give the dealership one more chance. I reluctantly returned and dealt with salesman Jesus Cabral. Mr. Cabral was friendly enough; however, I discovered about 2 months later he intentionally gave me wrong information regarding the purchase of the vehicle appearance protection plan, the vehicle security plan, and the extended warranty. Basically, I agreed to purchase the extended warranty through MOPAR which he quoted me a price of around $6500 after he promised me that the 7 yr or 100,000 mile warranty would be from the current odometer reading and the date of purchase. He even printed out a screen denoting this. While completing the paperwork he stated that he would “throw in” the protection and security plan because I was inconvenienced earlier when I made the first trip to the dealership. When I was signing and reviewing the paperwork, I caught that he charged me $4000 for the extended warranty and $2500 for the security and protection plan which equaled a total of $6500. I told him I saw what he did and he just grinned. I went ahead and agreed to the $6500 price. He told me I would get a copy of the extended warranty in about 2 months. After not receiving anything for over 2 months, I contacted MOPAR directly to ask for copy of the extended warranty. In reading the conditions and speaking with a MOPAR representative, I learned that the extended warranty was 7 years from original purchase (in 2017) and/or 100,000 miles (I purchased it with 53, 000 miles) in total. I would have never agreed to spend $6500 on a warranty that would expire in less than 2 yrs or another 47,000 miles. I attempted to contact Neda Ingram and Jesus Cabral over the next 2 months and came to find out they were no longer employed. I was referred to Loren Coleman who stated he could refund some of my money and sent me the form to process the warranty cancellation. He stated it would take up to 6 weeks. After patiently waiting another 3 months, I contacted Tommy. Tommy finally assisted me and I finally got some of my money back. I was waiting to post this feedback until I received my refund. This dealership has very deceiving sales practices, poor customer service, and lengthy times to resolve issues. I will never purchase another vehicle from them again and I will share my negative and extremely frustrating experience with anyone that will listen!! More

20k service, super easy! Paul was awesome, really appreciated the ease and quick turn around Paul was awesome, really appreciated the ease and quick turn around More

I don’t think I have ever had such exemplary customer service by any company that I can remember. Every person from their sales to their service to Dean Rutherford who was my representative made every si service by any company that I can remember. Every person from their sales to their service to Dean Rutherford who was my representative made every single issue, effortless and resolved. Orange Coast jeep goes above and beyond in every department, I would fly from out of state to buy another car from them based on their high standards of service and integrity. Thank you thank you thank you. More

Great purchase experience and the service department has been outstanding. Shout out to Justin, Skinner and Ferdie. been outstanding. Shout out to Justin, Skinner and Ferdie. More

My car-buying experience has been nothing short of a disappointment and frustration. I eagerly purchased my car on 12th May, only to discover a few days later that the wheels, which were supposed to be disappointment and frustration. I eagerly purchased my car on 12th May, only to discover a few days later that the wheels, which were supposed to be a generous 20 inches, were actually a paltry 18 inches. Despite clear evidence on the window stickers, the dealership shamelessly refused to honor their own claims, leaving me feeling deceived and disheartened. To compound my dissatisfaction, the air conditioner decided to blow ambient air instead of the refreshing cold air it should have provided. I promptly returned the car to the dealer, hoping for a swift resolution. However, my hopes were dashed as the car spent an agonizing three days in the shop. As luck would have it, during a planned road trip the following week, the transmission light suddenly illuminated, casting a shadow of uncertainty over my journey. Although it eventually turned off, the incident left me doubting the car's reliability. Now, the frustration continues to mount. Once again, I find myself having to entrust my car to the dealership. This time, they informed me that they would need to keep it for an exasperating four days due to a radio software update issue. The continuous stream of problems and the dealership's inability to rectify them have left me feeling deeply let down. I can't help but express my immense disappointment in this car dealership. Their actions and lack of accountability make me question their integrity. It seems evident that they knowingly sold me a faulty vehicle, and I caution potential buyers to be extremely wary of their deceptive practices. This whole experience has shattered my trust and cast a dark cloud over what should have been an exciting car ownership journey. More

Nicholas was very helpful and supportive, provide us a great experience on buying a brand new Grand Cherokee L, English or Spanish he is fluent on both languages. great experience on buying a brand new Grand Cherokee L, English or Spanish he is fluent on both languages. More

Paul, service advisor was thorough in his service completion. He fixed the necessary service and also took care to check if those were covered under warranty. Im happy for the service and attention t completion. He fixed the necessary service and also took care to check if those were covered under warranty. Im happy for the service and attention the entire team took. More

Very consistent and friendly took care of the recall right away without a appointment these guys are the best right away without a appointment these guys are the best More

Justin was incredibly professional and made my experience of dropping off my car for routine service fast and efficient. His exemplary service, and the attention to detail, is the reason why I have purchase of dropping off my car for routine service fast and efficient. His exemplary service, and the attention to detail, is the reason why I have purchased three Jeeps from Orange Coast over the years. Thank you Justin, and your team, for the excellent customer service!~ More