Orange Coast Chrysler Jeep Dodge Ram Fiat

I posted a complaint on Dealer Rated about 4 hours ago. The Sales Manager at the dealer called me and fixed the problem. That is very good service. The Sales Manager at the dealer called me and fixed the problem. That is very good service. More

Overall an amazing experience. My wife and I came in to look at Dodge Rams and found one we loved. The staff there was very informative and extremely helpful! I would gladly purchase another car from these look at Dodge Rams and found one we loved. The staff there was very informative and extremely helpful! I would gladly purchase another car from these guys! More

Over the past 4 years I have had horrible experiences with car dealerships. Having not the best credit I had to settle for shoddy dealership, bad cars and terrible staff who took it upon themselves to t with car dealerships. Having not the best credit I had to settle for shoddy dealership, bad cars and terrible staff who took it upon themselves to take advantage of me and my less than perfect credit. Even though I needed a vehicle badly, I was very reluctant to go anywhere near a dealership, especially a used car dealership. Well as fate would have it I recieved an invitation to visit Orange Coast Chrysler, Dodge, Jeep. Right away I was treated with respect, friendliness and honesty. Everyone who works there took the time to say "Hi" even if they were just passing by. The respect and friendliness was awesome, but the honesty threw me for a loop. Everything I was told and I mean everything was spot on. The gentleman I worked with was smart, funny, down to earth and HONEST. He didn't run me around the block and it was very refreshing. What really amazed me is that the following day when I came back with my wife, he remembered things I had mentioned the day before; for example I told him that my wife didn't like a particular car and he said to her, " well I know you don't like...." Most people at car dealerships don't even remember your name. I can't tell you how many salesman I've worked with at other dealers would ask my name, not even five minutes after the introduction. The dealership was busy and I spent quite a bit of time there and I can see why. They are helping people and they're doing it right. Thanks to Jerry Fontaine and all the staff. It is so refreshing to have this kind of experience with something that is normally like a bad dentist visit. I am going to tell everyone who will listen about my experience! More

I am more than satisfied with before and after sales communication and follow-ups done by all sales team and company management . I really appreciate Roddney muller which made my purchase an unforgetabl communication and follow-ups done by all sales team and company management . I really appreciate Roddney muller which made my purchase an unforgetable experience. I am really impressed for after sales follow up calls done by president and sales manager of this dealership which made my purchase much more pleasent. I really recommend this dealership for their optimum customer service to others. More

As far as buying a new vehicle they were great to deal with. None of the usual sales tactics with Tommy Jackson. Would buy from him again. Having said that, though, I would NEVER purchase anything from th with. None of the usual sales tactics with Tommy Jackson. Would buy from him again. Having said that, though, I would NEVER purchase anything from the finance man. He flat out lies. I did add on the Nitro Fill but he stated anywhere would top the tires off, when, in actuality, the contract that you receive later states it is only covered to be topped off at their dealership. While Nitro Fill is worth it and I get far better gas mileage, it is not worth it for me to drive 50 miles each way (and he knew this when he sold it to me) to the dealership for a top off as then I lose money. And I also purchased the car care package as the salesman and the finance man both told me that if I got any paint on the car, anywhere, (I am a painting contractor and he saw the paint on the upholstery of my trade in) this covered the removal of paint as well. They also told me my vehicle would be completely detailed once per year. Neither of their claims are true. As far as the Guide Point system, the finance man told me it was already on the car and I had to pay for it so I may as well upgrade $100. This turned out to be absolutely useless as 1. I don't have a smart phone and 2. Several months later it is still not installed on the Jeep. Complete rip off. I wrote numerous letters about all of these issues but they blew me off. Don't expect to deal with any issues once they have your money. More

By far the best car buying experience I've had in 30 years. They did business on a 21st century level. I did my homework on the car I wanted and had a price I wanted to pay. They quoted a price below years. They did business on a 21st century level. I did my homework on the car I wanted and had a price I wanted to pay. They quoted a price below my mark, I showed up to purchase the car and the price held. I took over 1 1/2 hours off the car buying experience. Even in past years when I leased or bought vehicles and lined up all the details it would take 3-4 hours to complete the transaction. An added bonus was the pricing on my car was so spot on that I was able to get a higher trim level for my budget. A tricky area is with the finance manager. Even in that department I was pleased I was not overly pressured to purchase other add-on goods not wanted and amazing the interest rate they quoted was true. FYI: I traded in a Ford Fusion for a Chrysler 200. I intended to get another Fusion but the 200 had more to offer at a savings of $2,000. My son needs to purchase a car and his choice is a Ford Explorer but after my transaction he will be starting at Orange Coast checking out the Jeeps and Dodge's. To be fair I have a Con- The lot help that washes and prep the cars are lousy. But when I pointed out the bad detailing they tried again. More

I began searching for a car about 3-4 months ago and looked at a great many cars and dealerships over that time. One thing I was determined to review was the quality of the dealership as well as the pri looked at a great many cars and dealerships over that time. One thing I was determined to review was the quality of the dealership as well as the price of the car in which I was interested. I worked with a number of dealerships via the internet - which, in my opinion, is the only way to car shop - and used it to rate cars, prices, deals, cost of loans, loan rates and dealerships, to aid in finalizing my decision. Over that period of time, I come to the conclusion that this site (dealerrater.com), Edmonds.com, kellybluebook.com, and others are the best (and only) way to compare and contrast not only the cars you may be intersted in, but just as importantly, the dealerships you work with. I found that Orange Coast was one of the best dealerships I ever worked with; of course the last time I bought a car was over 10 years ago and the internet wasn't near as sophisticated as it is now. Still, they and the Sales Manager at OCAuto.com Dave Reed, were very helpful, frendly and patient with my questions on everything from options to final pricing. There was no pressure to buy, no push for "options" I didn't want, and no "monthly payment" focus to get you into a loan that was full price but ran for 6 or 7 or 8 years. Fortunately I knew what I wanted and I knew, from my internet research what prices were and what dealers were "reputable" and, again, Orange Coast Chrysler, Jeed Dodge rated very highly in all my categories. I bought a 2011 Dodge Chalenger from OC Auto and Dave Reed made the car buying experience a good one. I highly recommend OC Chrysler Jeed Dodge and Dave Reed if you;re considering a new Dodge. More

Dealing with sales (Jerry Fontaine)was a pure pleasure. Finance people were courtious and helpful. Had a problem, Jerry and service staff did more than appease me, they went out of their way to fix the pro Finance people were courtious and helpful. Had a problem, Jerry and service staff did more than appease me, they went out of their way to fix the problem. More

I came in here to buy my third car (2011 Dodge Journey)...it was worlds better than my first experience. The salesman was so nice and made me feel completely comfortable. I ended up paying just $1 Journey)...it was worlds better than my first experience. The salesman was so nice and made me feel completely comfortable. I ended up paying just $100 over the invoice price! Its not the closest Dodge dealership to my house in San Pedro but its TOTALLY WORTH THE DRIVE. I will never buy a car from someplace else as long as I live in California. And I will ALWAYS get it serviced here. More

I've been to a few dealerships over my life of 56 years, and I would have to rate these guys as Number 1 in all my experiences. No sales pressure,just basically inform you of the things your interested in. and I would have to rate these guys as Number 1 in all my experiences. No sales pressure,just basically inform you of the things your interested in. Do yourself a favor check these guys out FIRST, just good old fashioned customer service, not high pressured sales, I will go back to these guys as a first option from now on. By the way I live in the Antelope Valley so this is not like I just drive down the street to go check out vehicles to purchase, and I will make the drive if and when I need another vehicle in the future. Thanks guys for making this such an easy and actually enjoyable experience, too bad I can't say that for about 99% of the other dealerships I've dealt with in my life. More