Orange Coast Chrysler Jeep Dodge Ram Fiat

GREAT SERVICE This dealership goes well beyond just selling vehicles. The Service Department is OUTSTANDING when it comes to my 2013 Jeep Wrangler for servicing! This dealership goes well beyond just selling vehicles. The Service Department is OUTSTANDING when it comes to my 2013 Jeep Wrangler for servicing! Service Advisor, Eric Westphal is fabulous. He doesn't upsell servicing that doesn't need to be performed. I sincerely appreciate him being concerned about my "wallet" and not his. The customer comes first. He remembers you by your first name, is very polite, friendly, extremely attentive, and he knows his job. Eric is always first to extend his hand for a friendly handshake. The service manager, Jeff Peters is also great. He just doesn't show up and leave. He is constantly walking around the service department, and he runs a tight ship. Jeff Peters also recognizes familiar faces as well. I always get a welcoming hello from him as well. Overall, I definitely give Orange Coast Chrysler Jeep a full 5 stars. An A+ in my book..... More

All around excellent experience! They were very friendly and knowledgeable. Great customer service, easy sell and very accommodating. Also, Howard and Colleen made it a great experien They were very friendly and knowledgeable. Great customer service, easy sell and very accommodating. Also, Howard and Colleen made it a great experience from start to finish! Definitely recommend. More

Purchased a Wrangler Very smooth transaction. Very friendly staff. Did a lot of searching for the best price and Orange Coast Chrystler Dodge Jeep had the best price aroun Very smooth transaction. Very friendly staff. Did a lot of searching for the best price and Orange Coast Chrystler Dodge Jeep had the best price around! More

Profesionally and technically competent service visit I made an appointment to get an oil change, and to have a couple of TSBs performed on my 2014 Grand Cherokee EcoDiesel. As part of my extended warrant I made an appointment to get an oil change, and to have a couple of TSBs performed on my 2014 Grand Cherokee EcoDiesel. As part of my extended warranty, I requested a rental car if they were going to have it overnight. Came in for my appointment this past Tuesday at 7:00AM and was helped by Lonna, an Asst. Service Mgr. She found my service request in the system, and checked with me as to the reason for this visit. She then looked up all other applicable TSBs, explained each one to me and advised they also be performed. As I'd already looked up these TSBs on the web and knew what each was, I had no other questions at the time. She said they would need it overnight, and that I had requested a rental car paid for under warranty. She explained that Enterprise car rental was just a couple of doors down the street, and they would send someone up to pick me up. After printing out the service ticket, I was picked up within 10 minutes, signed out a rental and was on my way to work. At around 8:20 the next morning, Lonna called to let me know that my Jeep was repaired and I could pick it up any time. After work, I returned the rental car and Enterprise brought me back to the dealership. Lonna explained all TSBs that were performed (including replacing the catalytic converter and re-flashing the transmission control module), and we discussed the diesel exhaust fluid issue I had and her recommendation as to how often to add new fluid. I turned in a copy of the rental car receipt (previously charged to the dealership as a warranty rental), paid for the oil change, signed off on the paperwork and was on my way. Bottom line is, they were professional in taking my initial phone call, and the appointment to drop it off was fairly quick even thorough Lonna explained each of the 8 TSBs that would be performed (two of which pertained to my reason for bringing the vehicle in). The rental car process was handled efficiently and effortlessly. The dealership performed the work quickly and had the 2 parts kits on hand for the warranty repairs. Lonna was great to work with, courteous and professionally competent. I'll definitely contact her again for my Jeep's service requirements. More

Friendly, profession service I was greeted by a friendly, professional who took me in to meat with Eric. All my service needs were explained, and I waited in the waiting room. I was greeted by a friendly, professional who took me in to meat with Eric. All my service needs were explained, and I waited in the waiting room. More

Sweet Experience Dreading the New Car Sales pitch when heading out to look for a new car. I did not see it from Deder Barnes. No pressure to buy or get what I couldn't Dreading the New Car Sales pitch when heading out to look for a new car. I did not see it from Deder Barnes. No pressure to buy or get what I couldn't afford. Life long Chevy driver so happy with the change to Jeep. My Grand Cherokee Laredo is awesome and feel I got a very fair price. Everybody at the Dealership was friendly and helpful without being pushy. This was my 2nd Jeep dealership visit that day. The first one I got in my car and drove out of the lot due to bad customer service. More

Effortless & Painless This is my 3rd vehicle from OCCJD. All have been painless. Everyone has always been nice at the dealership This time I handled most of my buy online, This is my 3rd vehicle from OCCJD. All have been painless. Everyone has always been nice at the dealership This time I handled most of my buy online, as I still cringe walking onto a car lot. Once I got there, I test drove my vehicle and in about an hour we finished the deal. I walked and drove out happy with my Dart. More

Luv my new Jeep Trailhawk Orange Coast Jeep Costa Mesa... Every one is really nice and Not pushy in your face sales people!! Went only for a test ride......now I'm sporting a s Orange Coast Jeep Costa Mesa... Every one is really nice and Not pushy in your face sales people!! Went only for a test ride......now I'm sporting a sweeeet Jeep Trailhawk. More

Amazing knowledge, courtesy, and professionalism. The staff and Orange coast Chrysler jeep doge really know their stuff. On time, respectful, helpful, and professional. This group of ladies and gentle The staff and Orange coast Chrysler jeep doge really know their stuff. On time, respectful, helpful, and professional. This group of ladies and gentlemen really do a top notch job. More