Back

Orange Coast Chrysler Jeep Dodge Ram Fiat

Costa Mesa, CA

4.4
1,215 Reviews

2927 Harbor Blvd

Costa Mesa, CA

92626

Directions

By Type

Showing 1,215 reviews

December 22, 2024

Dean was great to deal with. He accomplished in three eeeks wjhat I had been trying to get done in six months. Engine recall. Thanks Dean! More

by CHARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in charge of rentals.
December 19, 2024

Lied about when my car would be ready said it would be Friday called me on Thursday to inform me my car was ready when I got there Jose Torres said that only half was ready sorry oops my bad and they know More

by Shanjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Torres
Dec 19, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Shanjeep, I'm truly sorry to hear about the frustrating experience you've had with your car service. It sounds like there were multiple communication breakdowns, and I apologize for any inconvenience caused by this situation. We value your feedback and would appreciate the opportunity to address these issues directly with you. Please feel free to reach out at your convenience so we can work towards a resolution. Thank you, Ferdie Ang - Service Director - (714) 587-6172

Dec 19, 2024 -

Shanjeep responded

Hi Ferdie If you actually cared you would have done something the two times that I came in, one of which was for no reason at all. I do not need some xx AI response. I know for sure you have the time to write it yourself because yall dont actually do anything helpful there. You know what I want and none of you care. I only got half of the paperwork I asked for over the phone. This is becoming a pattern when you start a job finish it before you tell anyone to waste an entire day of their lives and job. I should have figured after I was treated that nothing would ever be done properly. I am not overreacting. If my father came in instead of me (young female) I would not have been treated this way. We both know this. Jose Torres did not even apologize. That's so rude.

December 13, 2024

Lonna the service representative is absolutely amazing, originally I came in for an oil change and Lonna checked the service records and found an important recall notice that needed to be taken care of imm More

by LukasHarkonnen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonna
Dec 13, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're delighted to hear that Lonna provided such attentive service during your visit at Orange Coast Chrysler Dodge Jeep Ram Fiat. It's great she could assist with the recall and make sure you got home safely. Thank you for sharing this experience!

December 06, 2024

Very satisfied with my experience purchasing the minivan from Josh. I had purchased a new Caravan in 2006. This time, I visited 4 dealers, Josh was outstanding with replying to my budget in writing within h More

by B.lindquist
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh and Richard
Dec 06, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're delighted to hear that Josh and Richard made your experience at Orange Coast Chrysler Dodge Jeep Ram Fiat a positive one. It's great to know you felt no pressure and received the service you deserved. Enjoy your new minivan!

December 01, 2024

Very professional and not pushy. Richard and Roy were great to work with. Especially Richard. More

by Retired Army Guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard, Roy
Dec 03, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're glad you had a pleasant experience with Richard and Roy at Orange Coast Chrysler Dodge Jeep Ram Fiat. Safe travels until next time!

November 22, 2024

Paul Gordon provided good service and very prompt and courteous . I will definitely call him again! More

by AMape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 22, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for leaving Orange Coast Chrysler Dodge Jeep Ram Fiat a five-star review! We are so glad that Paul was prompt and courteous.

November 21, 2024

Excellent, fast and honest service. Communication was very good in regards to service options, cost and time. More

by Mikeamolinaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Nov 22, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for sharing your experience with us at Orange Coast Chrysler Dodge Jeep Ram Fiat! We're glad to hear our team provided excellent and honest service. We appreciate your feedback and look forward to serving you again in the future!

November 20, 2024

I don’t like going to dealerships because I feel very intimidated by not having the freedom to look around by yourself. Although it was my son who dealt with the dealership he expressed that Rod was very More

by mlmiramontes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rod , Omar
Nov 20, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for sharing your experience with us at Orange Coast Chrysler Dodge Jeep Ram Fiat! We're delighted to hear that Rod and our team made the process comfortable and enjoyable. Enjoy driving the car of your dreams, and we appreciate your recommendation!

October 27, 2024

Service adequate, would have been nice to have more communication, vehicle was in for over 3 weeks, had to keep renting a car More

by Bluediamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonna
Oct 28, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

I'm sorry to hear about the extended time your vehicle was in service and the lack of communication. We strive for better efficiency and transparency, so I apologize for any inconvenience this caused you. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Ferdie Ang - Service Director - (714) 587-6172

October 20, 2024

Taylor was great! Service was great! I’ve had my Jeep Grand Cherokee for 10 years, 111,000 miles and they have serviced it. More

by Janiewwu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Oct 21, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Janie, thank you for trusting Orange Coast Chrysler Dodge Jeep Ram Fiat with your Jeep Grand Cherokee over the years! We're delighted to hear that Taylor and our service team have consistently met your expectations.

1
...