Orange Buick GMC - Service Center

If I could give no stars I would. I took the Truck in for a System Emission Error under warrenty. The technician called and said I need a fuel filter replaced and two batteries replac I took the Truck in for a System Emission Error under warrenty. The technician called and said I need a fuel filter replaced and two batteries replaced. When I told them I had changed the fuel filter myself, they said well the light was on, when I told them to show me video, they said "Oh it was not on, we just assumed" - Then on the batteries, the GMC On-Star report and the Inspection Reports showed the voltage was fine. BUT they insisted that both batteries needed to be replaced and said that the Tech just forgot to uncheck the box on the inspection report. Then they tested the batteries and said - Oh one is about to fail, so I should replace it - So they replaced it AND GUESS WHAT - It did not fix the "System Emission Error" I was receiving. SO, the did a system update and that fixed the problem. THEY LIED TO ME OVER AND OVER - Fortunately, my father was a mechanic and I knew to call them out on their laziness and lies. More

Great location friendly service always clean, 100 percent recommended to all the owners of General Motors recommended to all the owners of General Motors More

I had an oil change and my tires rotated. The tires needed air, but they were not filled and my fluids were not topped off. I also did not receive a car wash. Other than that, everyone was The tires needed air, but they were not filled and my fluids were not topped off. I also did not receive a car wash. Other than that, everyone was friendly. More

I wish he had communicated with me on work progress I was told it would be ready on a Friday, it was not ready until the following Monday. I tried calling on that Saturday and the guy that answered the phon told it would be ready on a Friday, it was not ready until the following Monday. I tried calling on that Saturday and the guy that answered the phone was not helpful it updating me More

service was quick, courteous, reliable. Those at the service desk were very fast and responded to service needs immediately on arrival. Those at the service desk were very fast and responded to service needs immediately on arrival. More

Dropped off my car for the dealer to repair the horn. Christian said it was irreparable and that I could pick up the car. When we picked up the car, another service specialist offered a horn button to Christian said it was irreparable and that I could pick up the car. When we picked up the car, another service specialist offered a horn button to be installed as an alternative, so we left the car to have the button installed. During that time they said they were able to fix the original horn and the horn button was unnecessary. Four days later, I was finally able to pick up my car. The horn worked for about a day, and then became sporadic. Unfortunately, I was unable to return the vehicle for repair until after our vacation. I had made an appointment for the day after vacation, but had to cancel it because I had a dead battery. When I called Christian to reschedule an appointment, I wanted to ensure that I was not going to be charged for the installation of a horn button, since the initial repair did not work. He said he would speak with his manager and get back to me. This was Friday. I heard nothing from him. So, I called again on Monday and he still had no answer. He said he would call me right back after speaking with the manager. An hour later he had not returned my phone call, so I called again. He said the manager was in a meeting and should be done around 11:30 and that I could expect a call from him around noon. Yet, Christian never called. So, I finally called and asked to speak to a manager. I was transferred several times and finally to a voicemail that had no personal greeting or identification that it was the manager's voicemail. So I called back and asked for the name of the manager and asked to be transferred directly to him. Finally, I was able to speak to Mike Richardson, who directed me to bring the car in and that they would take care of the problem. I scheduled an early appointment in hopes that the mechanic would be able to install the horn button before they were backlogged for the day. I sat in the waiting room for 5 hours with no communication about why it was taking so long. When I finally got the car back, the job looks terrible. Certainly not worth $400 plus four days and five hours. Wires are running along the top of the steering column. The worst part is that a day later when another family member was driving the car, they realized that the mechanic took out the steering column adjuster, so there is a gaping hole in this area and no way to adjust the steering wheel height. I was never told that they were removing this part in order to install the horn button. I texted pictures to Robert Cicero on Friday, the service specialist assigned the second time, and have not heard back. At this point I have lost faith in their service and just want to recoup some of that money so that I can find a mechanic who will reinstall a replacement steering column adjuster (since I have no clue what the dealer did with mine). More

Have not got my car back yet. Not heard from them. No call no one should take that long. Not heard from them. No call no one should take that long. More

I bought the car for $17,000 I had to get work done on the car I believe it cost me almost $4,000 to get to work done on the car and I haven't had the car for almost 2 years yet I feel that though I was s the car I believe it cost me almost $4,000 to get to work done on the car and I haven't had the car for almost 2 years yet I feel that though I was sold a lemon More

My appointment was honored. Team was friendly and attentive. Called to notify me when my car was ready. Team was friendly and attentive. Called to notify me when my car was ready. More

First time using the dealership. Repair team made it easy to address issues and answered questions as needed Repair team made it easy to address issues and answered questions as needed More