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Open Road Mazda

East Brunswick , NJ

2.9
118 Reviews

352 State Route 18

East Brunswick , NJ

08816

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118 Reviews of Open Road Mazda

March 11, 2023

My wife bought a brand new Mazda almost three years ago. First issue, the center console/screen had to be replaced. Next, the paint started bumbling up all over the car. Theyre solution was to have my wife More

by Dklatraverse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe
Mar 13, 2023 -

Open Road Mazda responded

David, I'm so sorry that you feel your wife has had a one star experience with her 2021 CX5. We never want our guests to feel frustrated with their time spent with us and we take our reviews very seriously. To that end, I took the liberty to look at the service history of your wife's car. Overwhelmingly, her appointments were for routine maintenance (ie oil changes). I did find both a forward camera that was replaced for FREE under warranty and a paint concern that was remedied for FREE under warranty. In 8/2021 she did complain about her center console screen, the problem could not be replicated at that time or ANYTIME THEREAFTER. The screen was not replaced, but would have been covered for FREE under warranty if a problem was found within the first 3yrs or 36,000 miles. Although your wife's CX5 is currently about 10,000 miles outside of her warranty, my service team discounted yesterday's fee by 50% because she is valued customer. With that said, you declined to move forward with the repair. My team and I are usually willing to assist our loyal customers who have been with us for many years and generally have very good relationships with them. It saddens me that years of good will, and work that did not cost you anything, are soured by one repair that is not covered under your wife's warranty. Paul Seetoo (General Manager).

December 27, 2022

Some rep. here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many More

by joonwonlee90
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul Seetoo
Dec 28, 2022 -

Open Road Mazda responded

Mr. Lee, I'm so sorry that you feel you had a one star experience. I take all feedback very seriously and am always looking for opportunities to improve our team. With that said, I see that you were working with Margaret Ferrara. Margaret is among our most popular sales people with our guests. Most feedback references her cheery and friendly demeanor and making the sales process fun and enjoyable. I'm sorry that you may have misinterpreted her bubbly personality as being demeaning. As a team, we do love our jobs and like making the sales process fun for our customers.... but NEVER have fun at the expense of our guests. I will certainly take your feedback to our team as an example that not every guest enjoys a light hearted sales experience and some expect a more stoic purchase process. Best, Paul Seetoo (General Manager).

August 08, 2022

I came to Open Road with a considerable challenge. Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My inte More

by writer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Ferrara, Paul Seetoo
Aug 09, 2022 -

Open Road Mazda responded

Hello, Thank you for the great feedback! We are glad to hear that our team could give you a great experience here at Open Road!

August 05, 2022

They lied to me about an extended warranty to get a sale. I was told the warranty information would be in the mail. Nothing was ever received. Called to find out what coverage is and found out no extended co More

by Mferrara581
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Seetoo
Aug 06, 2022 -

Open Road Mazda responded

Mferrara, I'm so sorry that you are having this experience. I would like to personally look into your concerns regarding an extended warranty. Would you please send me an email with some additional information so that I may investigate? Your name as it appears on your buyer's order and the vehicle's VIN will be enough to point me in the right direction. - Paul Seetoo (General Manager) - Paul.Seetoo@OpenRoad.com

Aug 16, 2022 -

Open Road Mazda responded

Mferrara, I had the opportunity to look into your concerns. As it turns out, your issues lay with Open Road Mazda of MORRISTOWN. Although our dealership names are similar, we are two different dealerships with separate employees and management. It appears you left this same review on Morristown's Google review page. I would ask you to please remove or edit this DealerRater review for Open Road Mazda of East Brunswick. Best, Paul Seetoo (General Manager - Open Road Mazda of East Brunswick).

June 06, 2022

Sales person stated that I was lucky to be able to test drive a car. What value does a dealership have besides allowing customers to test drive the car and complete the transaction? Then was told they coul More

by JustTryingToBuy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Margaret
Jun 06, 2022 -

Open Road Mazda responded

JustTrying, I'm so sorry to hear that you had this experience. It is upsetting and embarrassing that members of my team would deliver such a frustrating message. While it's true that new car inventories are at an all time low, I certainly appreciate all opportunities to showcase how wonderful Mazdas are through test drives and product demonstrations by our professional sales team. I apologize that you were denied those opportunities. It simply isn't the culture that I work hard to instill every day. If you are still looking for a Mazda, and would be gracious enough to afford us a second chance, I would be happy to be personally involved with your interactions. -Paul Seetoo, General Manager

April 10, 2022

Mike was great to deal with had issues with pricing he sat us down and went over everything with us and how we could be better with this dealshio He kept us at ease More

by mainj57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 12, 2022 -

Open Road Mazda responded

Hello, Appreciate the feedback! Glad you picked us at Open Road Mazda to help find a vehicle!

January 29, 2022

Margaret was wonderful! The finance aspect of the process was unnecessarily long. Once they work out that kink, I'd give them a 5 More

by donnamc424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Ferrara, Paul Seetoo
November 30, 2021

Thank you Margaret for helping a fellow veteran! You couldn’t have made it any easier for us to get our CX5. You’re the best and I’ll send lots more veterans your way! ARMY STRONG!! More

by ARMY STRONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret , Paul Seetoo
November 24, 2021

I have always had good dealings with Open Road Mazda. Even during the pandemic, they have always been willing to go above and beyond for me and my family. I also work in retail and know that things are p More

by Barley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margrett Mike, Paul Seetoo
Nov 26, 2021 -

Open Road Mazda responded

Barley, thank you so much for taking the time to share your experience. We work hard every day to give our guests the best experience possible in these challenging times. Your review brought smiles to the entire team.

November 23, 2021

Seeing the reviews went for a test drive with my wife.. its her first time buying a car so this process is exciting for her. Going in, the person we had booked an appoinment for 6 30 today was not there. T More

by subbu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
nov 22 around 6 45 pm, not sure about name, Paul Seetoo
Nov 26, 2021 -

Open Road Mazda responded

Subbu, we're so sorry you feel you had a poor experience. Our team works hard every day to deliver great customer experience, but we obviously don't get it right every time. Unfortunately we were unable to reach you by phone to discuss your concerns and to invite you back to work with another team member.

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