Open Road Audi of Manhattan

Do yourself a favor and please DO NOT GO TO THIS DEALERSHIP! The Audi product is impeccable but the people at this dealership are the most incompetent, arrogant, rude and unprofessional group of pe DEALERSHIP! The Audi product is impeccable but the people at this dealership are the most incompetent, arrogant, rude and unprofessional group of people that I have ever dealt with in my entire life. When my husband and I walked into this dealership, not one person approached us. We waited about 20 minutes before we sought someone out. This employee responded that he was “just the service department.” He did not get a sales person for us, he did not ask what we needed. Finally a man came to us that could barely speak English. He did not ask our name, he did not state his name. He could not answer our questions and could barely articulate a point clearly. He stood there making us feel that he would rather be anywhere but speaking with us. We left feeling discouraged and highly disappointed. I then proceeded to call this facility the next day to express my dissatisfaction with the service. I was told that the manager was with a client and that I could hold if I wanted. I asked how long I would need to wait and the woman said “about 30 minutes.” 30 minutes on hold? I opted to not hold and have the manager call me back. When Joe Tribble who is the sales manager called me back, he did apologize for my experience and proceeded to speak of how amazing the Quattro engine was and that both of his sisters have the vehicle. I did not to be informed about how amazing the car was, that was why I sought out Audi in the first place. What I needed was a bit of service recovery. He then called my husband to apologize. My husband asked him to provide him with some quotes of prices of cars that were in stock. Joe Tribble never called him back. We were shocked. We were practically BEGGING to buy a car from Audi and this is how we are treated? I proceeded to look on the website and found the cellphone number of the General Manager Tom Seifert. I called him and left 2 messages. We ended up speaking and he was apologetic. We set up a time to meet him and test drive the Audi Q7 that we were interested in. When we met him and drove the car, we knew we had wanted it. We talked options and numbers. Initially we thought he was giving us a better deal due to our horrific experience but I believe that we paid what anyone else would have paid. After he ordered the car for us, nobody from Audi ever called us again. My husband called for updates, questions and concerns. Tom pushed us onto anyone else but himself. We dealt with Joe Tribble again who never called my husband back in the first place and a man named Chester Savage. We ordered a fully loaded Audi Q7 and explained to Tom that we had one 19 month old child and one on the way and a rear entertainment system would be great so that they could watch TV. We could not see any brochures as the dealership was “out of them.” After my husband made numerous calls to Audi repeatedly, we were told that our car would be in on December 29. We did not receive any calls that day or updates on the car. December 31 my husband called again and reached Chester. Tom was not in any of these days nor did he call us with status updates. Mind you, this is a $66,000+ car that we are buying and the Audi “professionals” are unresponsive. My husband speaks to Chester at 12:45pm and he states that the car came in that morning and will be ready at 2pm. We arrive at 2:20pm and Chester is helping a disgruntled potential client. He tells us he will be right with us. It is now 2:50pm, I am 8 months pregnant, starving and sitting here waiting for our car on New Year’s Eve. As we are waiting, I am hearing another Audi “professional” YELLING at woman that works there--completely and utterly inappropriate behavior. I felt so sorry for the woman. Chester then goes to get our vehicle and at this time his customer comes over to me and we start talking. She states how long she has been waiting and that she may just go to Audi Brooklyn or Long Island as the service has been awful so far. I couldn’t agree with her more. We made a huge mistake coming to this dealership. We finally see the car after 3pm and it is stunning. However, the rear entertainment system is not what we expected. The screens are not imbedded in the headrest which is what we had thought. They are PROTURDING out from the under the headrest. We have 2 children under 2! How is a car seat going to even fit? When they eventually sit forward, this screen is dangerous! Chester did not know how to work the rear entertainment system and nobody was there to assist us. Can we remove the screens? Can the same dvd play on both screens? All questions we had no answers to. It is now 6pm and we are exhausted. Chester than drives us out of the dealership as it is rather tricky when you are unfamiliar with the building and parks the car in the doorway. He is showing us the lights when the garage door SLAMS down on our brand new car. The crunch that I heard was horrific. We inspect the damage. There were scuff marks and a scratch on the back but that was all we could see at that time. Chester said we could drive it back and have it buffed out. He also told us that the garage door has caused problems in the past as it slammed down on one of the worker’s heads and he had to go to the hospital. Then why in the world would he have left it parked in the doorway?????? At this point we have been there for over 4 hours and it was New Year’s Eve and the roads were closing (it is close to Times Square), we have a sitter watching our son and we just needed to get home. The next day I called Tom Seifert to discuss the garage door accident and the rear entertainment system (thinking Chester would have updated him already-which he did not). I called him on his cell as I rarely find him in the office. I proceeded to call another Audi dealership to see if I could find some answers about the rear entertainment system and what to do about the garage accident. The man I reached in Suffolk County could not have been any nicer. He told me that he believed that there were 2 options with the rear entertainment system and that if he were us, he would have never driven the car off the lot after the garage fell down on it. He told me that I would receive a survey from Audi in which I should have been informed about and could discuss my experience. I was never informed of this survey which realized surprised him. He told me that if I was really unhappy, I could call Audi Corporate. I did call Audi corporate immediately and got a very kind woman named Karen. She listened and advised and is going to follow up with my complaints. She called Audi of Manhattan and got the service department to call us and schedule a day to come and pick up the car to inspect it and repair any damage from their garage. She was wonderful. In the meantime, Tom Seifert called me back. I explained to him that the back system was not what he explained and we felt misled. The word “misled” set this man in a tailspin. He YELLED at me in a way that I have never been yelled out before by anyone, let alone the general manager of Audi of Manhattan. I yelled back and started crying. I am 8 months pregnant and I do not need this aggravation. My husband and I dropped over $66,000 cash for this car and this is how we are treated??? I work with the public and if I behaved in this type of manner to a customer, I would be fired. No questions asked. I have now filed a formal complaint with Audi Corporate about the entire experience with Audi of Manhattan. If this review can prevent at least one person from having this type of experience, than I will be happy. Please go to any other Audi dealership. Nobody deserves the type of treatment that we encountered at this facility. I do hope Audi puts more time and effort in training their employees on service excellence because if the product wasn’t so amazing, this place would be out of business. More

The worst car dealership experience I have had or have even heard of. Very deceptive practices. Despite the occasional defensive reviews for this dealership, including two different ones from one guy belo even heard of. Very deceptive practices. Despite the occasional defensive reviews for this dealership, including two different ones from one guy below (odd), I should have respected the reviews before setting foot inside of this place. More

worst car buying experience ever!!! being a first time luxary car buyer, we were looking for really good customer service. it was our bad luck that we went to audi of Manhattan first... it was our first d luxary car buyer, we were looking for really good customer service. it was our bad luck that we went to audi of Manhattan first... it was our first dealer and it was worst you can possibly imagine. we were shocked with their service. When i was describing what i want i told them i want "A4 fully loaded except navigation" so sales person goes to me "so not really fully loaded!!!!" I was shocked. are you kidding me????? i am customer and i gave you my requirement the best way i can. Its your job to explain me what is what. i immediately asked him to call his manager and told him to get me different sales person. he was no good either.. finally we left dealership speechless…. Thinking like what did we do wrong to deserve this!!! it was most horrible customer service i have ever seen. you can go to any other dealership but this one. we ended up buying C class from Mercedes Benz of Rockville center. Trust me even if you leave in Manhattan you want to avoid this one. Seriously… I never wrote bad review for any one in my life. But this one compelled me to do so. More

I really do not understand the negative reviews on this dealership. To be honest, I was a bit skeptical about purchasing a car from them after reading some of the bad reviews on here, but want to add my t dealership. To be honest, I was a bit skeptical about purchasing a car from them after reading some of the bad reviews on here, but want to add my two cents as this is one of the very few legitimate, honest, and friendly Audi dealers in the Tri-State Area. Audi of Manhattan offered a fair price on the car, and provided the high level of service I would expect from a luxury car dealership. More

Purchased a CPO 2010 A6 from this dealership, after getting the car home, I noticed one of the panels was dented. The dent wasn't there when I agreed to purchase the car and I didn't see it when I too getting the car home, I noticed one of the panels was dented. The dent wasn't there when I agreed to purchase the car and I didn't see it when I took delivery as it was raining. Turns out the car was dented right before I picked up the car by one of the porters. After making an inquiry, my sales consultant and the preowned manager arranged for me to bring the car back in to get fixed. When dropping off the car, I was absolutely amazed with the professionalism of the service department, especially Corrado, the body shop manager, and the Jalauni who is in charge of loaner cars. I've owned Audi's a long time and have never encountered a service staff as dedicated to their profession (and Audi) as these two folks. The rest of the staff in the service department were also very hospitable. One of the service consultants (I forgot his name) took time to review the service history of my car and explained some things I did not know about maintenance schedules and Audi Care. Corrado, the body shop manager, took ownership of the dent in my car and ensured it was repaired quickly (less than a day) and correctly. Jalauni, helped me with the loaner car and was very friendly and thorough. Based on this experience, I would highly recommend the service department at Audi of Manhattan. More

Poor experience all around. Would avoid using at all costs as it is clearly not worth the headache. Sales staff experience and trustworthiness was a very serious issue and one that needs to be considere costs as it is clearly not worth the headache. Sales staff experience and trustworthiness was a very serious issue and one that needs to be considered strongly. More

I got a written price commitment via email from sales representative Ron Koss. After taking time off work and spending two hours in Lincoln Tunnel traffic in 90-degree heat to come here from NJ, I was to representative Ron Koss. After taking time off work and spending two hours in Lincoln Tunnel traffic in 90-degree heat to come here from NJ, I was told that a mistake had been made, and that the price is $1,000 higher. I was absolutely livid since the email used the words "commit" and explicitly stated the price. I demanded to at least be reimbursed $100 for lost wages, tolls, gas, etc., which was obviously not honored either. This was a classic bait-and-switch, and I would never go to, or recommend, this dealer to anyone. More

The worst customer service experience I've had with a car dealership. After striking out with two cars that were supposedly being prepared for pickup, we were offered a "brand new" Audi Q5 that turned out t dealership. After striking out with two cars that were supposedly being prepared for pickup, we were offered a "brand new" Audi Q5 that turned out to be the demo car we drove several days earlier. It had over 200 miles on the odometer, was not cleaned properly and was scraped and scratched up inside and out. We ended up purchasing a vehicle from Danbury Audi and had a terrific experience. Over the several days we dealt with the dealership, many of our calls and emails went unanswered. Even a request for the GM to contact us went unanswered. Very disappointing but looking forward to working with Danbury Audi. More

I was referred to Steve Park by a colleague of mine who bought a car from him. I called Steve to ask about a new Q5 to replace my X3. I was very pleased with his attitude and knew that I would buy a car bought a car from him. I called Steve to ask about a new Q5 to replace my X3. I was very pleased with his attitude and knew that I would buy a car from him. I have been shopping for a Q5 near my home in New Jersey and the staff was very rude at times and often dismissed me perhaps because I'm a female. I was told that the Q5 was in high demand and that I would have to wait and leave a deposit to get one. I can appreciate that there is a waiting period but I certainly can't understand why a sales person would be so rude and abrupt especially in this economy? I never received a phone call from them and so I almost went back to BMW to get another X3. Sue Schmitt called me within an hour and was very friendly and helpful to us. We scheduled a visit to drive the Q5 on a Saturday morning in New York which was not very convenient but well worth it. Sue introduced us to Ron who was more than happy to give us a test ride. When we returned to the store, Sue had already found the car we wanted and made arrangements to have it delivered on Monday. I went back to their store on Monday morning and even met Steve who sincerely made sure that I was satisfied. He was a pleasure to deal with and even found out that they have a Mercedes store in NJ for my husband to get a new S Class when his lease is over we will definitely call him again. I can't thank the staff at Audi of Manhattan enough for making me feel special and for going above and beyond...it was the best car buying experience of my life and I will make sure to tell anyone who will listen about them. I love my new Q5 More

I was a bit apprehensive about purchasing a car from Audi Manhattan considering the earlier negative reviews. It seems as if they had a change in staff because everyone was extremely pleasant and accommodati Manhattan considering the earlier negative reviews. It seems as if they had a change in staff because everyone was extremely pleasant and accommodating. I traded in my BMW and received a very fair price for it. Originally I wanted an A4 because I wanted a 4 wheel drive sedan but after going through the cars with my salesman I decided to go for the Q5 as per his advice. I couldn't be any happier with my purchase. More