Open Road Acura of Wayne

Went with my sister to buy her 2008 Acura TSX and after leaving a dealer just minutes before where we walked in and 3 or 4 salesmen walked right past us, it was a breath of fresh air as we stepped out of o leaving a dealer just minutes before where we walked in and 3 or 4 salesmen walked right past us, it was a breath of fresh air as we stepped out of our vehicle Shawn was there to great us. Dealership wasn't pushy or pressuring let you take your time and make a informed decision...i would definitely recommend this dealership to anyone looking for any car! Theres also a saleswoman there name Natalie...I'll say no more let you experience the place for yourself. More

I recently leased 2 2012 Acura TSX's from Open Road Acura of wayne and had a pleasant experience . The were very polite and friendly, I would recommend them to others who have interest in Acura's. of wayne and had a pleasant experience . The were very polite and friendly, I would recommend them to others who have interest in Acura's. More

Customer service and overall experience was positive until after I bought the car. That's when promises were made and calls were not returned - not once or twice but three times. One sales person in p until after I bought the car. That's when promises were made and calls were not returned - not once or twice but three times. One sales person in particular promised me three times that he would contact a dealership under the "Open Road" corporation regarding an item with the car I purchased. Three times he never called with a response after promising he would. I could only arrive at the conclusion that once I had put my money down, they did not care at all about customer service...I was off their plate and on to the next sell. More

I came into the dealership with the price worked out over the phone with Nick and I got no surprises when I came into the dealership. I initially felt uneasy about traveling to NJ for a car because we are in the phone with Nick and I got no surprises when I came into the dealership. I initially felt uneasy about traveling to NJ for a car because we are in Long Island, but the service I got from the dealership was superb. My salesman, Michael Clark, was extremely hospitable to myself, my father, my very pregnant wife, and my 2 year old daughter. Michael was very catering to my families needs, which meant a lot to us. Everything was a very simple process and the team at the dealership made us feel like that. I would definitely recommend Michael to others in New York. More

I was in the market for a pre-owned car, and my husband and I went to Open Road becuase we had purchased from them before. Dave, my salesman, was very patient and helpful. He took us on at least five tes and I went to Open Road becuase we had purchased from them before. Dave, my salesman, was very patient and helpful. He took us on at least five test drives of various cars and never pressured us into making a decision. He answered all our questions and explained the differences between the cars. Nick also was involved in the experience and he too was a pleasure to deal with. He took care of making sure we were satisfied with our purchase and all went very smoothly. I would recommend Open Road Acura to anyone looking to purchase a car. More

Best car buying experience I have received. Thanks Dave! You are number one in my book. Negotiating the best price for my vehicles was the key. Very friendly and helpful staff. Any questions or problems we You are number one in my book. Negotiating the best price for my vehicles was the key. Very friendly and helpful staff. Any questions or problems were handled right away. More

We contacted the dealer saturday referecing a car they had online. I spoke to one genetleman, Eli Raam, who said the car was being shown and probably sold. Jonathan followed up with me and I set an appoin had online. I spoke to one genetleman, Eli Raam, who said the car was being shown and probably sold. Jonathan followed up with me and I set an appointment We agree to a price. We had pre arranged financing through our bank. We left saying we'd be planning on picking up the vehicle Thursday. We signed a buyers order, a retail contract stating our intent to buy. We were not contacted from the dealer again, We did add the vehicle to our insurance policy. The dealer had someone willing to finance through the dealership on tuesday who wanted that car, so the spot delievered our car, the we agreed to purchase and had insured. This is not acceptable. While in the dealership we were given bad infomation about the lead status, through the online referral program we came to the dealer through. More

Very helpful, very friendly people! Waiting time for my car was not too long and they explained everything to me. I will be back for sure! car was not too long and they explained everything to me. I will be back for sure! More

I trust the people at this dealership. I brought my car in for service and was looking for Mike and only to find he was promoted to GM. What an asset to the company. I felt comfortable buying my new Acura in for service and was looking for Mike and only to find he was promoted to GM. What an asset to the company. I felt comfortable buying my new Acura here. Thank you Mike and Warren for making my car buying pleasurable. Nice to be greeted by friendly faces. More

As everyone else agrees, shopping for a car is just not fun. I had shopped around for a car and Acura was the last stop on my list. I went in knowing what I wanted and had my game face on. I sat down wi fun. I had shopped around for a car and Acura was the last stop on my list. I went in knowing what I wanted and had my game face on. I sat down with Mike, the GM. I told him what I wanted and a ball park range of my monthly payment. He worked his magic and then sent me over to Warren, the Finance guy. He was very knoweldgeable and humerous. Normally sitting in an office signing your life away is pretty stressful. Warren painted a whole new picture about that. He made me feel very comfortable and explained everything. While I was waiting, Mike had showed me the cafe area where I could help myself with coffee and snacks. Everyone was very friendly and hard working. It was definitely all about me, the customer when I was there. More