Open Road Acura of Wayne

Bought a used car. After 7 weeks of chasing sales rep.(Chris) for my trade in's plates/frames. I finally got my used plates(although he claims he order new ones) but surprisingly the old ones were fo rep.(Chris) for my trade in's plates/frames. I finally got my used plates(although he claims he order new ones) but surprisingly the old ones were found. Now I've spent 8 more weeks chasing him for my custom sports frames that were on my trade in and all i get is excuses and no returned phone calls(texts). Everytime I call dealer to speak to manager the operator tells me manager is not in (she knows i'm looking for answers). I can't believe the lack of professionalism shown my this dealership. I'v owned Acura's ,BMW's before and never felt so disappointed by a high end dealership like I do with Open Road Acura of Wayne. More

Excellent customer service! Our salesman listened to us and matched us with the perfect car. The entire experience from beginning to end was seemless. Our salesman, Lance was extremely knowledgable about and matched us with the perfect car. The entire experience from beginning to end was seemless. Our salesman, Lance was extremely knowledgable about the car. The teamwork between the salesman and the finance manager made the whole experience easy. I would definitely recommend this dealership to others. More

I did some research on Autotrader.com initially and sent an email inquiry, got a very prompt response. No heavy sales pressure tactics, professional, pleasant, knowledgeable about the vehicle. Discussed m an email inquiry, got a very prompt response. No heavy sales pressure tactics, professional, pleasant, knowledgeable about the vehicle. Discussed my budget, test drove a couple of well priced certified vehicles. More

They were willing to deal on the price of the car. We got a great rate on the financing through them. The service was full and friendly. They made you feel like you were becoming a part of a select fam got a great rate on the financing through them. The service was full and friendly. They made you feel like you were becoming a part of a select family, that would be 'well taken care of' for the duration of ownership. More

Tom took very good care of me as this was the 3rd dealership I saw in 1 day. We were able to openly negotiate as well as engage in meaningful conversation. Throughout the 3-4 hours that I was in the dealership I saw in 1 day. We were able to openly negotiate as well as engage in meaningful conversation. Throughout the 3-4 hours that I was in the dealership. I am glad I held out and eventually bought my new car from Tom and this dealership. More

I sold my Acura to Open Road and had a very positive experience. Nick was professional, polite, and gave us a fair price. It was a hassle-free way to sell our car and I would highly recommend Nick & Ope experience. Nick was professional, polite, and gave us a fair price. It was a hassle-free way to sell our car and I would highly recommend Nick & Open Road Acura. More

Employees were very friendly, from when we first walked in. Shawn helped me to find the right car for me. He was very informative, helpful, and had a great personality. I felt comfortable and am more than in. Shawn helped me to find the right car for me. He was very informative, helpful, and had a great personality. I felt comfortable and am more than happy with my new tsx! More

Shawn was the best dealer I have ever dealt with. A wonderful personality and he knew how to sell me and also fall in love with the car. I recommend him to every one. Never have been so happy with my b wonderful personality and he knew how to sell me and also fall in love with the car. I recommend him to every one. Never have been so happy with my brand new car!! More

I will recommend not just the dealer but specially Cris Booney and Carl because they went above and beyond my expectations. Great people to deal with they got a great deal for me . Besides that they call Booney and Carl because they went above and beyond my expectations. Great people to deal with they got a great deal for me . Besides that they call me to make sure I like the car after the purchase and that I was happy with it. I been leasing cars with Open Road Acura of Wayne for eight years and I love the customer service provided all this time but specially this year I got two amazing salesman that they were not just there to sale me a car but understood my needs and showed that they care for me . I will highly recommed everyone to go to Open Road Acura of Wayne and specially to look for Cris or Carl More

Very pleasurable experience. Shawn, and the rest of the Acura team, we're willing to work with me as much as possible to get the deal done. Although I came in to purchase a used vehicle, I felt as though I Acura team, we're willing to work with me as much as possible to get the deal done. Although I came in to purchase a used vehicle, I felt as though I would have gotten the same service and attention I would have gotten if I were buying their top of the line floor model. I've lease here before, came back to purchase, and am sure I will continue to be a loyal customer and return to purchase in the future. More