Opelika Ford Chrysler Dodge Jeep Ram - Service Center

By far the WORST experience I have ever had with a service department. They lied to me multiple days in a row that someone was diagnosing my car only to find out on the fourth day that no one had laid service department. They lied to me multiple days in a row that someone was diagnosing my car only to find out on the fourth day that no one had laid eyes on my car yet… Also, Heather was extremely rude when I went in to try and pick up my car. It was apparent she had no interest in doing her job, and my conversation with her was definitely one of the worst customer service experiences I have ever had. Do yourself a favor and take your car anywhere else for service! More

If you get one of those "Giveaway Event Mailers" in the mail, understand that the numbers in the combination box mean NOTHING. You DID NOT win the prize in the combination box. There is a second number the mail, understand that the numbers in the combination box mean NOTHING. You DID NOT win the prize in the combination box. There is a second number they only check at the dealership that determines what you won. (I won a $25 gift card, after driving all the way there.) In my opinion, this is professional malpractice. I believe they are intentionally misleading people. The fine print appears intentionally confusing, so it can be understood multiple ways. I thought the winning number was just a verification code for the number in the combination box. In my opinion, this company should have a class action lawsuit brought against them. If you know an attorney that wants to take on a big business on behalf of at least 150,000 people, I want to talk to them. More

This is the worst place EVER! ! Do not take your car here! I’ve never had such a bad experience than this. Took my car here because I thought they would be quick and easy. They had ! Do not take your car here! I’ve never had such a bad experience than this. Took my car here because I thought they would be quick and easy. They had my car for three weeks and didn’t even let me know it was going to be that long. Whenever I called I would just get sent to voicemail or they would say they would have someone call me back and no one ever would. Over half the bill was the service fee!!! When I picked up my car a new problem started and my car was making a noise it never did before. I called no answer. Called again they said someone would call me back. No one called. Eventually I was able to get with the manager and he said they would get it fixed at no cost. Pick it up after they say it’s fixed. It’s not. I take it back to the place. They say it’s fixed. My car is still making the sound that it never made before I dropped it off the first time. I dropped it off again and still not fixed. I asked if I could please at least get a rental car. I have three jobs and live 25 minutes away from the service he refused and continued to talk over me when you could clearly hear I was frustrated. DO NOT EVER GO HERE! THE WORST SERVICE PLACE THEY WILL ROB YOU! More

Said my fuel pump was bad , had a suspicion it was a wire issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same t issue. They replaced a fuel pump , cleaned the fuel system. They never called to update me. I had to call them. Anyhow a week later it did the same thing. Took it to a friend of mines mechanic and sure enough it was a wire that needed repaired. The service dept. Can't troubleshoot. 1,900.00 shot. Down the drain. Do not take your vehicle for service. Very unsatisfied customer. Maybe a lawyer More

Service is always complete. They explain everything to you. Very nice and courteous. TV in the waiting area you. Very nice and courteous. TV in the waiting area More

Had appointment for 7 am on Friday. No service performed Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would Friday. Called Saturday to see if it would be done and no sorry. Called Monday and was told the person that had my ticket was in the phone and would call me back in a minute. An hour plus later I called back and he said he would see about having it done that day. I asked if they worked on any cars since Friday morning. He responded oh yes ma’am. I asked why not mine if I had the first appointment. He was silent for an awkward amount of time. I asked to speak to the service manager. He was unavailable at that time. The service manager called back about an hour later telling me my car was ready. The only explanation I was offered was we were short techs. I get that but why do I have to be without a car for 4 days when I had an appointment? Nobody seems to have an answer for that. It should not take talking to the manager to get service when I had an appointment 4 days earlier. No excuse for such poor service! Not sure they really cared. Working people don’t have time off work to sit in the waiting area to have their car serviced. People who have flexible schedules often choose to leave their car rather than wait. Nobody wants to just sit and wait for hours. When we leave our cat we expect service the same as if we were sitting there. Make sure if you use Opelika Ford you tell them what time you need your vehicle. You may want to call a couple of times to be sure they are working in your car. Opelika Ford is supposed to have the best service department in our area. If this is the best I’m concerned about the other dealerships around. They know we are at their mercy but it sure would be nice to respect customers and their time. More

Everyone was very nice, and knowledgeable. I got there a bit early for my appointment, and they got me very quickly. bit early for my appointment, and they got me very quickly. More

Great and friendly service Dept smiling faces with great attitudes answer my questions to many words to describe attitudes answer my questions to many words to describe More

Did a walk in to Opelika Ford this past Saturday for oil change and tire rotation. recieved excellent customer service from Mr Taylor the service advisor. the technician completed the service in a timely change and tire rotation. recieved excellent customer service from Mr Taylor the service advisor. the technician completed the service in a timely manner ,completely satisfied. More

Service dept did a good job but the lady waiting on me wasn’t sure how to process my extended warranty but did take the oil change cost of and aside maybe it’s right and if not it’s my last day anyway wasn’t sure how to process my extended warranty but did take the oil change cost of and aside maybe it’s right and if not it’s my last day anyway More