Opelika Ford Chrysler Dodge Jeep Ram

Very Rude Customer service We went to this dealership because it was so close to work. While we were there the woman we dealt with at the service desk was extremely rude. Laura We went to this dealership because it was so close to work. While we were there the woman we dealt with at the service desk was extremely rude. Laura was her name. We rented a car while we were waiting for our new car, had the car maybe 2 weeks and when we returned it they claimed we damaged it and would have to pay for it immediately. When I asked for proof we damaged it she refused to show us. we ended up not buying a car from them and managed to get the exact same car some where else for a lot less. I will never do service with this place again! More

Do not trust these people!!!! Friendly in beginning. Then very shady when it comes to money. We left not agreeing on buying a car and were contacted and we told them we were not bu Friendly in beginning. Then very shady when it comes to money. We left not agreeing on buying a car and were contacted and we told them we were not buying a car there, that we already bought one somewhere else. Even though they knew that they still proceeded sending out our information to I don't know how many banks resulting in constant credit pulls. Contacted them and spoke to a manager that was extremely rude. Those people are not to be trusted!!!! I do not wish this experience on anyone!!! More

Worst service department ever!!! I waited forever for someone to look at my car and then was told I would have to make an appointment for someone to kook at my car. I just wanted them I waited forever for someone to look at my car and then was told I would have to make an appointment for someone to kook at my car. I just wanted them to look at it for 2 seconds and order the part for my light then I could make an appointment to get it fixed!! More

Wish I Could Do It Over Somewhere Else! If I could retract this buying experience, I would. The purchase went great, they were extremely helpful in getting the deal done. The problems starte If I could retract this buying experience, I would. The purchase went great, they were extremely helpful in getting the deal done. The problems started immediately after the sale. They were advertising a free TV with every deal, when I ask them about my TV they said they did not include one. Sounds like it wasn't all that free, huh? Then on Tuesday after the purchase on Saturday I received a call from the finance company that raised some concerns. Now I will accept the blame for not reading the credit app before I signed it, but my salesman had padded my job time as well as my wife's on the app. Then it took 3 weeks to get a due bill completed. And adding fuel to the fire, not one time did they initiate a call to let me know what was going on. I would advise anyone thinking about buying a new or pre-owned vehicle not to even consider Opelika Ford! More

Not keeping an agreement I went to the dealer on a 12 Chevy Cruz that was use the person I talked to assured me that we could work on the price. So I mad the 60 mile trip ther I went to the dealer on a 12 Chevy Cruz that was use the person I talked to assured me that we could work on the price. So I mad the 60 mile trip there when I got there they start off nice then when we we talked about the price they said they could do nothing and that the price was set then when they did the credit check the finance manager comes out and talks about my credit in front of everyone in the lobby. At that point I just left very upset who desire that I guess they do. My bad experience at this place. More

This is the best dealership I have ever dealt with!! You couldn't ask for better people. We not only bought a patriot on Thursday, but went back the next morning and purchased a new dodge ram. Thanks agai couldn't ask for better people. We not only bought a patriot on Thursday, but went back the next morning and purchased a new dodge ram. Thanks again to the wonderful staff at Hometown, you guys are the best!!! More