Onion Creek Volkswagen

I bought a used car from them and 5 days after driving it off the lot my headlight was out so I called them and was told they would fix my headlight for free since it was so soon after my purchase. When I ge off the lot my headlight was out so I called them and was told they would fix my headlight for free since it was so soon after my purchase. When I get to the dealership I was told it would take 20 mins to fix. 2.5 hours later I’m still sitting here and now being told whoever told me that shouldn’t have and that it would cost me over $150. If they would have just been upfront and honest in the first place I would not have driven over an hour away to get this fixed when I could have simply paid the local car dealership to fix it. More

Amazing service from start to finish My experience with this dealership has been exemplary! Everything from the first meeting with our sales person, Cody, to getting the car through serv My experience with this dealership has been exemplary! Everything from the first meeting with our sales person, Cody, to getting the car through service for pickup. We purchased the car within 24 hours of the car hitting the lot and it was over a holiday. We agreed to the purchase prior to the car even making it to service to inspect the car. They found a couple of items and corrected all of those issues. Service had to order a part or two and I brought the car back a couple of weeks later and they repaired that item and also another item that was discovered with no hassle what so ever. Brian was my service adviser and was amazing. As I was heading out, one of the issues that was repaired triggered the warning light again. He told me to schedule to bring it back in and they will get it taken care of. I have not had the opportunity to do that as of yet, but hope to soon. I have the car out of state and bringing it back is difficult to schedule. They have bent over backwards to work with me. It is for these reasons that I will return to Onion Creek VW. I plan on upgrading in a couple of years and with this level of service, I will return to Austin to make the deal happen!!! More

Felipe saved the day I was devastated after I found out that my (newly bought) used car had $4K+ problems. An oil leak, water pump leak, torn bushing, alignment, the list I was devastated after I found out that my (newly bought) used car had $4K+ problems. An oil leak, water pump leak, torn bushing, alignment, the list goes on. Clearly the dealership I bought it from did nothing for it. Luckily, I bought an extended warranty for it and Felipe spent hours on the phone with them making claims and handling the inspector that the dealership sent. He helped me get EVERYTHING accounted for through the warranty I bought with the small exception of an oil change. Thank you for your excellent service!!! More

Good job! Always happy with their service and professionalism! I appreciate y’all always staying on top of the repair and not leaving me wondering where we are Always happy with their service and professionalism! I appreciate y’all always staying on top of the repair and not leaving me wondering where we are in the process. More

Replace N80 Valve Steve and the texhnician did a giod job of explaining what neeeded to be done and how long it would take. Needed to be somewhere later on a Friday so Steve and the texhnician did a giod job of explaining what neeeded to be done and how long it would take. Needed to be somewhere later on a Friday so they even got me out early. Great dealer and great service! More

Handled my same-day problem effectively and efficiently Happy as always working with Steven. I was a same-day walk-on, and he kept me informed about what was going on, how long it will take. There was a p Happy as always working with Steven. I was a same-day walk-on, and he kept me informed about what was going on, how long it will take. There was a problem on the bill, and he saw it and got it corrected even though it was an issue with parts. He is on top of his job and gets things done. More

Fantastic Service Department I have owned my Jetta for just over 2 years now and have had all scheduled maintenance done here. Ken Wiley is great to work with and provided fantast I have owned my Jetta for just over 2 years now and have had all scheduled maintenance done here. Ken Wiley is great to work with and provided fantastic service. While waiting he kept me up to date on the process and the video from the service tech going over the process was a awesome touch. More

Service you can trust I have taken my two cars to Onion Creek Volkswagen for regular maintenance and various service needs ever since they opened. They always provide quali I have taken my two cars to Onion Creek Volkswagen for regular maintenance and various service needs ever since they opened. They always provide quality service and really take care of their customers. More

Outstanding everywhere but Carwash Everything great except Carwash. Got there at 7am. Steven had me out by 7:30. He told me Carwash people got there at 7:30. But I left at 8 and still C Everything great except Carwash. Got there at 7am. Steven had me out by 7:30. He told me Carwash people got there at 7:30. But I left at 8 and still Carwash people hadn’t showed up. More

Scott B. Scott is professional and honest. He made the time out of his busy schedule to deliver my new vehicle in person. Can't get better than that! Scott is professional and honest. He made the time out of his busy schedule to deliver my new vehicle in person. Can't get better than that! More