Onion Creek Volkswagen
Austin, TX
Filter Reviews by Keyword
By Type
Showing 100 reviews
I had a great deal of Atlas working with Dulce Perez. Very nice, friendly people here with amazing availability. Deal was also great. Very happy having a business. Thank you very much Dulce! Very nice, friendly people here with amazing availability. Deal was also great. Very happy having a business. Thank you very much Dulce! More
Great! We got helped with as soon as we went in, got a great deal !!! Got the car I walked in getting and I am SOOO SATISFIED !! Thank you !!!!! We got helped with as soon as we went in, got a great deal !!! Got the car I walked in getting and I am SOOO SATISFIED !! Thank you !!!!! More
Onion Creek in June 17th this year, for 19 days kept our car when they knew they had no certified technicians to handle a e-golf. And instead of telling us the truth and sending the car to be properly inspe car when they knew they had no certified technicians to handle a e-golf. And instead of telling us the truth and sending the car to be properly inspected they replaced a small battery when our electrical car system wasn't working and said that it would work properly after the small battery replacement. This cost of $589.37. Come Oct this year our car electrical system wouldn't turn again. When asked what components exactly in the high voltage battery need replacing, Wesley, the service manager said "I can't tell you exactly, because our service team is not certified in this vehicle which is why we have to send it to Phoenix." This was new information that was not shared during the June service. When asked why the team was not certified Wesley responded that the vehicle was never meant to be sold in the Texas market, so VW never trained its employees on it. So why replace a small battery if no one is trained in this vehicle to begin with? Why charge a customer for service you have no idea how to service? More
The dealership was exceptional and my sales person was honest, straight forward, VERY nice and easy to have a conversation with. This is by far the best and most professional dealership I’ve ever been to. honest, straight forward, VERY nice and easy to have a conversation with. This is by far the best and most professional dealership I’ve ever been to. More
Aaron and Joel were amazing, easy going and made the entire process pretty smooth. Not a single complaint about them at all. I would recommend working with them to anyone. I had one little hiccup but I entire process pretty smooth. Not a single complaint about them at all. I would recommend working with them to anyone. I had one little hiccup but I am going to take it up with the owner. These guys here will help you out. More
Stefany and James both very knowledgeable and helpful in making decisions. Very good people & I was blessed . I was treated well and educated on so many new electronics of the ‘24 Tiguan. I am sure I will making decisions. Very good people & I was blessed . I was treated well and educated on so many new electronics of the ‘24 Tiguan. I am sure I will be servicing with you and asking more questions. Both people I worked with are very professional! Thank you. More