One Toyota of Oakland

Kind of wish they believed the consumer. I bought my vehicle brand new from this location and get the same vehicle serviced here. There was minor interior damage I noticed after they did some I bought my vehicle brand new from this location and get the same vehicle serviced here. There was minor interior damage I noticed after they did some work near that same area of my car. I was told that it was outside interference. I truly feel that someone from Toyota damaged my vehicle and attempted to fix it without reporting it. I feel like my concerns were not taken seriously. I was told that the technician who worked on my car confirmed my vehicle was in that condition upon start of the work and that a technician would not risk losing their job over something so minor. I truly don't believe that. The kicker is they said there was glue as if someone had tried to "fix" it. I know I didn't do this and I'm the only one who drive my vehicle. The only time it is out of my possession is when Toyota has had it for service. Nothing about this makes any sense to me. I don't know for sure if it was a technician specifically who may have caused it, bc they aren't the only Toyota employees who are in the car. There are the guys who bring the cars around to the front for pick up as well. The entire situation just seems super suspicious to me. Above all the repair would be over $400 out of my pocket otherwise. I was not very satisfied with the outcome of that visit. The rest of the visits have been above satisfactory. More

Vehicle maintenance If you ever go to Toyota one for service, find Kevin. He will work with you on everything from A to Z. The best service rep ever. If you ever go to Toyota one for service, find Kevin. He will work with you on everything from A to Z. The best service rep ever. More

Service was good I went at lunch time so mostly everybody was on lunch. Alba was great and the team was kind and they got me a lyft I went at lunch time so mostly everybody was on lunch. Alba was great and the team was kind and they got me a lyft More

85,000 general maintenance They know the entire history of my vehicle and explain all the metrics so I know what to plan for. Always friendly service and easy to schedule. They know the entire history of my vehicle and explain all the metrics so I know what to plan for. Always friendly service and easy to schedule. More

Great comfortable and felt like I was in good hands this place is amazing it’s so big and comfortable a lot of waiting areas they even have a PlayStation for the kids I’m never bored waiting for my car this place is amazing it’s so big and comfortable a lot of waiting areas they even have a PlayStation for the kids I’m never bored waiting for my car More

Kevin is a great new addition at One Toyota Had Kevin as my service representative for our major service yesterday. He shared with me that he’s only been on the job a few months, and he’s clear Had Kevin as my service representative for our major service yesterday. He shared with me that he’s only been on the job a few months, and he’s clearly already very good at it! He gave me thorough and friendly exclamations of all the work to be done and touched base at the end to confirm all was well. Thank you Kevin! My only regret is that I forgot to mention a broken part on the hatch back door. And it seems that the service team didn’t notice it either so I wasn’t able to get it repaired this time around. More

Excellent service Fixed the transmission with software update. Adjusted the lights to recommended level. Everyone was very helpful in explaining work done. Fast turn a Fixed the transmission with software update. Adjusted the lights to recommended level. Everyone was very helpful in explaining work done. Fast turn around with Lyft to aid in transport. High level of service!!!! More

Great communication Service was prompt. Bob was clear in all communications. Prices are steep so I’m going elsewhere, but I’m glad to know what’s wrong with my car. Service was prompt. Bob was clear in all communications. Prices are steep so I’m going elsewhere, but I’m glad to know what’s wrong with my car. More

Amazing It was a great experience, David helped a lot and made the process easy, fast, and painless. I would definitely recommend going to one Toyota for the It was a great experience, David helped a lot and made the process easy, fast, and painless. I would definitely recommend going to one Toyota for the best service. More

Excellent service from the minute I drove in to the moment I pick up my car. My adviser Bob was awesome and very clear to what going on and what would be happen to my c from the minute I drove in to the moment I pick up my car. My adviser Bob was awesome and very clear to what going on and what would be happen to my car . BUT there is a long wait to get a rental and I did wait 45 min for that . Besides that everyone else was very nice More