Olympia Chrysler Jeep - Service Center

Problem took almost a year to resolve Somewhere back in the summer of 2019 I got a message on my video screen indicating the need to upgrade my phone and call the service department to mak Somewhere back in the summer of 2019 I got a message on my video screen indicating the need to upgrade my phone and call the service department to make an appointment which I did. An upgrade was performed and I was told it was okay. I paid $125 for the upgrade. After awhile, the message came up again. I brought the vehicle back in and the previous upgrade was deleted and reinstalled. Same problem again. When I called to make another appointment I was told I needed to take a picture of the message to show the service technician. Which I did. When I brought the vehicle back in, I was told there was a new upgrade which would take care of the issue. The new upgrade did NOT take care of the issue. After going back and forth a number of times, I was told I needed a new radio which I would have to pay for. Then I was told that my extended warranty would pay for the new radio but I would have to pay $50 for the deductible. I had to bring the vehicle back in so the service department could get information off the radio. Because the information they got was incorrect, I had to bring the vehicle back in. Most of this time I dealt with Matt who is "no longer with" Olympia Chrysler Jeep. As my frustration mounted, I began dealing with Kim who was then the service manager. Kim needed additional information from the radio so I brought the vehicle back in. (Twice). When the radio finally came in and was installed, I indicated to Kim that I should not have to pay the deductible on the radio because I originally paid $125 for the upgrade and another $50 for the deductible. Kim informed me he couldn't do anything for me about waiving the deductible but could help me out with future service visits. I asked him to pass my request on to the manager and he indicated he would. That was mid March and I still haven't heard anything. In addition to all this, they left the cover off of the radio under the passenger seat. To say that I am less than enthused about the service I received is an understatement. More

60k service I took my Jeep in for a 60 thousand service never had any issues with my car over the 5 years I owned it, after I was expecting to pay around $270.00 I took my Jeep in for a 60 thousand service never had any issues with my car over the 5 years I owned it, after I was expecting to pay around $270.00 for my first bill it ended up being over $400.00 to allow them to do the fuel injection cleaner. My car was fine for about two days after I had it serviced then all of a sudden it would just stall while it was idling at a stop light. I took it back to Jeep and had to take time off work to do this and spent the $125.00 for the diagnostic only to come back with them telling me a sensor needed to be fixed. I had them fix it and two days later my car started to die again. Keep in mind I have taken very good care of this vehicle, only has 59 thousand miles for 2014 and all services have been up to date. Never had any issues anywhere else. I left them a message asking for a call back and a week has gone by without anyone returning my call. I would recommend to anyone to take their Jeep elsewhere as I read better reviews elsewhere with the Jeep dealership in Tacoma. I am beyond frustrated and ended up trading my vehicle instead of trying to have them fix this issue. Horrible customer service and all they care about is making money. More