Oliver Ford Lincoln - Service Center

While travelling from South Bend, IN to Indianapolis, IN for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped a for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped at the dealership and met with Mike Friar, a service advisor. He said he thought the issue was a burned out tail light bulb and had me pull into the service area. Mike and a mechanic removed the tail light assembly, which took about 15 minutes, and replaced the bulb which remedied the issue. When I asked how much I owed, Mike said he was happy to help me and there was no charge. As I drove away from the dealership, I thought about all of the doom and gloom we're subjected to through media and social outlets, and I realized we are surrounded by wonderful people like Mike and the mechanic. Oliver Ford is truly blessed to have employees like Mike and his mechanic. More

Very disappointed! Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!! More

Rude, condescending, no call at all when vehicle was ready. Despise working with this dealership. Took our vehicle in for a recall and one other item for a Friday morning appointment. We called Friday afternoo Despise working with this dealership. Took our vehicle in for a recall and one other item for a Friday morning appointment. We called Friday afternoon, Saturday morning, Monday morning, numerous times. When we finally reached someone in service (I had to call them. Still no call from Oliver's service department), they stated the car was ready. He didn't know if they car was ready on Friday or not. "Could have been Friday, Saturday, I'm not really sure." No vehicle all weekend. When I asked if he looked into the second item, he responded, "What other item? I don't know anything about it." Rude and unprofessional. Condescending. This is the last time. I will make sure I find an alternative dealer for all future repairs and purchases. More

Thanks for everything I recently took my vehicle to oliver ford and was very happy with the service. Special thanks to Eric Teall for setting up my sync. I recently took my vehicle to oliver ford and was very happy with the service. Special thanks to Eric Teall for setting up my sync. More

Truck of my dreams. While I am a past customer of Oliver Ford I can't say enough nice things about the Oliver family.I was just taking my car in for service and spotted a While I am a past customer of Oliver Ford I can't say enough nice things about the Oliver family.I was just taking my car in for service and spotted a truck that I thought might be what we were looking for. My husband stopped after work to look it over, in the dark no less.... But he liked what he saw so the next day we came to Jamie to inquire about it. After a test drive we had a few concerns and they put it in the shop and did the repairs all this happened before we even consented to purchase the truck. John Oliver was very helpful and assured us it would be right and ready to go if we were still interested and after service was completed we started the paperwork for purchase. It was fast and went smoothly. We let them handle all the financing and legwork and all we had to do was sign papers and drive our new truck home. I am so pleased with this truck and I can see many years of camping and trail riding in our future. Thanks Jamie and the Oliver family for your help to get the truck of my dreams.... They are just like family to me. More

I drive a Chevy Spark EV. They let me park and charge! Even though I don't drive a Ford, they let me park and charge while I waited to get enough power to get home. I appreciate the woman that helped me, Even though I don't drive a Ford, they let me park and charge while I waited to get enough power to get home. I appreciate the woman that helped me, as I write this I'm in the customer service room, warm (it's raining pretty bad outside) Thank you! More

Repairs to Ford 500/Purchase of Focus Took my Ford 500 in for repairs, wonderful car, 225,000 miles on her, last car purchased with my father. Barry drove the vehicle and after just having Took my Ford 500 in for repairs, wonderful car, 225,000 miles on her, last car purchased with my father. Barry drove the vehicle and after just having vehicle in and repaired successfully, it needed a different repair and was unsafe to drive per the service department. I work 911 and I didn't want to be a call for help, so they set me up for consultation with sales, Steve Kiser whom I'd worked with the purchase of last vehicle with dad. Steve did a lot of research to help me get the best deal for me, rebates for not only the vehicle but for my 911 position as well. Transaction went quickly and smoothly, financing set up and even my plate and title work handled; which due to my schedule I appreciate greatly. I was treated with dignity and respect, they understood how much I loved my car but had to let her go; even lent a car to me while processing the transaction so I could still make it to 911. Followed up with me to make sure all was well. Can't say enough about my former classmate John III and his caring and wonderfully helpful staff-Cody in service even after helped with keyless lock-so grateful and blessed. Thank you, Oliver Ford wishing you all many more happy successful years of service-I could not have done this without all of you. God bless. More

I have never leased before. I have never leased before. They took the time to explain everything to me. Loving my Ford Escape Came in for a recall on my Focus and left with a I have never leased before. They took the time to explain everything to me. Loving my Ford Escape Came in for a recall on my Focus and left with a new Escape. More

Recall done quickly as promised. Service Manager was very courteous. Transportation to and from restaurant was provided by a very friendly driver. Car was w done quickly as promised. Service Manager was very courteous. Transportation to and from restaurant was provided by a very friendly driver. Car was washed before being returned to me. More