Oliver Ford

While travelling from South Bend, IN to Indianapolis, IN for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped a for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped at the dealership and met with Mike Friar, a service advisor. He said he thought the issue was a burned out tail light bulb and had me pull into the service area. Mike and a mechanic removed the tail light assembly, which took about 15 minutes, and replaced the bulb which remedied the issue. When I asked how much I owed, Mike said he was happy to help me and there was no charge. As I drove away from the dealership, I thought about all of the doom and gloom we're subjected to through media and social outlets, and I realized we are surrounded by wonderful people like Mike and the mechanic. Oliver Ford is truly blessed to have employees like Mike and his mechanic. More

Very disappointed! Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!! More

Great experience Car buying was never easier or more pleasant! Eric Teall was the best to work with. Nice to work with a sales person who listens to what you want. Car buying was never easier or more pleasant! Eric Teall was the best to work with. Nice to work with a sales person who listens to what you want. More

excellent experience We would like to thank Shane for going above and beyond in assisting us in choosing our much needed new Ford Focus! He also helped us in the purchase We would like to thank Shane for going above and beyond in assisting us in choosing our much needed new Ford Focus! He also helped us in the purchase of our new Ford!!! We highly recommend Shane as an awesome salesman. He is a no pressure salesman! He became our friend! He truly cares about the customer and assists in anyway he can in the purchase. Also, thank you Oliver Ford for being an awesome dealership in our community! Thank you Ford Motor for your excellant, well designed vehicles! We have had Ford models from our 1st vehicle purchase until now and in the future! We have had only Ford and Lincoln Mercury vehicles for over 47 years!!! More

Rude, condescending, no call at all when vehicle was ready. Despise working with this dealership. Took our vehicle in for a recall and one other item for a Friday morning appointment. We called Friday afternoo Despise working with this dealership. Took our vehicle in for a recall and one other item for a Friday morning appointment. We called Friday afternoon, Saturday morning, Monday morning, numerous times. When we finally reached someone in service (I had to call them. Still no call from Oliver's service department), they stated the car was ready. He didn't know if they car was ready on Friday or not. "Could have been Friday, Saturday, I'm not really sure." No vehicle all weekend. When I asked if he looked into the second item, he responded, "What other item? I don't know anything about it." Rude and unprofessional. Condescending. This is the last time. I will make sure I find an alternative dealer for all future repairs and purchases. More

Super friendly and helpful Shane Orr was the salesman that helped me in my quest. I had an idea of what I wanted and Shane helped me find choices with no pressure on making a d Shane Orr was the salesman that helped me in my quest. I had an idea of what I wanted and Shane helped me find choices with no pressure on making a decision. He proceeded to find me a great deal and walked me through every step so I would fully understand what I was getting, what I was paying, and what a great value I got. I felt very comfortable with Shane and never pushed or pressured to make any decisions. More

Smooth, simple, stress free Eric was prompt. He had my vehicle ready at each step of the way: test drive, helped me park vehicle in my garage at home, took time to answer questio Eric was prompt. He had my vehicle ready at each step of the way: test drive, helped me park vehicle in my garage at home, took time to answer questions, took additional time to prep car for overnight test drive, had vehicle prepped for purchase and was available after the sale to follow up and make sure we were satisfied with all details. More

Excellent Customer Service Eric was very easy to work with and listened to our needs! Our experince was positive from start to finish. We would recommend Oliver Ford to any of Eric was very easy to work with and listened to our needs! Our experince was positive from start to finish. We would recommend Oliver Ford to any of our friends and family. More

Awesome My first new car is perfect. Eric was patient with questions I asked more than once!!! So glad my first experience was as comfortable as it was. My first new car is perfect. Eric was patient with questions I asked more than once!!! So glad my first experience was as comfortable as it was. More

Purchase made easy Thank you Eric for making the purchase of our truck so simple. You were able to answer all our questions and provide us info about the truck features Thank you Eric for making the purchase of our truck so simple. You were able to answer all our questions and provide us info about the truck features and history. It was a pleasure to work with you. Chuck and Carol More