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1,227 Reviews of Old Orchard Nissan - Service Center
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November 23, 2018
Outstanding Service Experience I had new tires, front brakes, and an alignment installed on my Nissan Rogue. I had an outstanding experience from the very knowledgeable service tec I had new tires, front brakes, and an alignment installed on my Nissan Rogue. I had an outstanding experience from the very knowledgeable service tech to the mechanic and cashier. All people were very knowledgeable and efficient; they all had my complete satisfaction foremost in their minds. More
by Bighilde
Employees Worked With
Chris MAtys
November 02, 2018
Best seller This man nice and his best helper hes go the customer as far he can . So I wanna palam thank you for everything the best This man nice and his best helper hes go the customer as far he can . So I wanna palam thank you for everything the best More
by Hikmat2011
Employees Worked With
I want to thank everyone in this building, Todd Martin, Samantha Ingles, Julia Gertsman, Mike Casper, Carl Bauer, Dwayne Campbell
October 13, 2018
Major rip off My husband brought his 4 year old Platinum Murano in for his 60,000 mile service. He had also told them he was hearing an unusual noise that he wanted My husband brought his 4 year old Platinum Murano in for his 60,000 mile service. He had also told them he was hearing an unusual noise that he wanted checked out. They call him to tell him that in addition to the transmission flush and 60,000 mile service ($1,100!!!!) that both front left and right bearings need to be replaced for the small price of $1,700!!! He decided not to have the bearings done there and he brought it to our local mechanic and it turned out he only needed to have ONE side done, and that only cost $400! Even if we had had to do both sides it would've only cost $800--Nissan wanted to gouge him for more than double. RIP OFF. The only reason he has brought the car there for service was the convenience of the loaner vehicles but NO MORE. More
by nothappy-1964
Employees Worked With
Mike Casper
September 05, 2018
Deceptive Practice Had oil change on my 2011 Maxima with inspection. Turned into a $2800.00 bill. Couldn't believe what they found and went elsewhere for 2nd opinion. Had oil change on my 2011 Maxima with inspection. Turned into a $2800.00 bill. Couldn't believe what they found and went elsewhere for 2nd opinion. Nothing they stated was wrong needed to be fixed.. DON'T TRUST MARTIN NISSAN. More
by JASON 13
Employees Worked With
Chris Palmer, Carl Bauer
March 31, 2018
Excellent Service Excellent customer service. Service department was wonderful and took great care of my vehichle. Malcohm is always great to work always. Very knowle Excellent customer service. Service department was wonderful and took great care of my vehichle. Malcohm is always great to work always. Very knowledgeable and patient. More
by Monica1973
Employees Worked With
Malcohm Thurman
March 19, 2018
Service after the sale Met with Joe and he personally installed the floor mats I purchased at the parts counter. Great guy. Helped me understand the radio controls, and he Met with Joe and he personally installed the floor mats I purchased at the parts counter. Great guy. Helped me understand the radio controls, and heat controls. Took his time to make sure I understood what I was doing. More
by Mgould
Employees Worked With
Samantha Ingles, Joe Loconsole
January 07, 2018
Any dealership can sell you a car, but . . . I drive a hard bargain when I buy any car but the long-term relationship with a dealership is driven by a their Service Representatives, and Martin Ni I drive a hard bargain when I buy any car but the long-term relationship with a dealership is driven by a their Service Representatives, and Martin Nissan's Gary Dewig's never-ending quest to delight their customers is probably the #1 reason we just bought our 3rd Nissan from Martin. The entire Martin team (sales, service and finance) are true professionals. More
by Conrad Lenckos
Employees Worked With
December 13, 2017
Great Service Once Again!! The other day I brought my recently purchased new vehicle in to receive the scotch guard protection spray for the interior and the protection spray fo The other day I brought my recently purchased new vehicle in to receive the scotch guard protection spray for the interior and the protection spray for the exterior. Chris in the service shop was very informative, professional and kept me updated throughout the process. The whole service was supposed to take 4 hours, so they even offered me a loaner car so I cook complete any errands. However, I decided to wait in the lobby which was fully stock with fresh fruit, pastries, coffee and other beverages. While waiting the manager Jim Pigoni came by to check to see if I was doing ok, again offered me a loaner vehicle in case I needed to run an errands, and provided me with status as to my vehicle. All in all, I was very impressed with Chris and jim Pigoni regarding their level of service, professionalism and hospitality. Both Chris and Jim Pigoni are assets to the Martin Nissan dealership. I can't wait to tell all my friends about the excellent service and vehicles Martin Nissan has to offer. J. Finn More
by JFinn841
Employees Worked With
Jim Pigoni, Chris Palmer
October 19, 2017
Amazing! Malcolm, Tom, Eric, and Nick went over and beyond! I had a horrible experience at Al Piemonte Nissan dealer!!! I came over to Martin Nissan and the cu Malcolm, Tom, Eric, and Nick went over and beyond! I had a horrible experience at Al Piemonte Nissan dealer!!! I came over to Martin Nissan and the customer service was above and beyond! What AL Piemonte Nissan dealer could not do and would not do for me has lost them a customer! Since they lost me as a customer, I now drive 30 minutes from my house just to have the warmest and friendliest customer service experience ever! I appreciate what they have done for me and I will continue to go there as long as I am a Nissan owner! I thank you guys from the bottom of my heart! You didn't have to do it but you did! Things could have turned out way worse than what they were, but I'm so grateful that you took the time out to help me with the issue that I had. I hold them at a high standard when it comes to Nissan dealerships! Trust and believe me, you will not be disappointed! Stop in and ask to talk to the names I mentioned above. Watch the outcome! You'll be back! More
by Ms. Chocolate Couture
Employees Worked With
Malcohm Thurman, Tom Hoyland
May 24, 2017
Quick and informative Everything was explained in a way that made it.easier for me to.understand. it was quick, and I had what I wanted very quickly. Everything was explained in a way that made it.easier for me to.understand. it was quick, and I had what I wanted very quickly. More
by Graduatestudent
Employees Worked With
Daniel Alonso
