Old Orchard Nissan - Service Center

Outstanding customer service and accommodations. Technician did and excellent work in repairing and went from good to great. Awesome and job well done Technician did and excellent work in repairing and went from good to great. Awesome and job well done More

They care about me and making sure I have a reliable safe car to drive. I appreciate that. car to drive. I appreciate that. More

Rich is the service department was attentive to the problem I came in to take care of. problem I came in to take care of. More

They did not verify that the fluids were below the minimum for which I had to return, they also did not place the sticker to know when my next service would be. minimum for which I had to return, they also did not place the sticker to know when my next service would be. More

Nickel and dime you without performing the work This has been an absolutely horrible experience the past several times i have brought my car in for service. I will forever be warning people to stay This has been an absolutely horrible experience the past several times i have brought my car in for service. I will forever be warning people to stay far away from Martin Nissan if they ever want to be treated fairly and with respect. At every turn, Martin Nissan in Skokie will try to screw you out of any money they can. They have dented my car and it took months to get them to fix it, they claimed to have replaced a tire sensor but never did, and now they are going back on the contract agreement that they signed with me when I purchased my car in the first place! What kind of people do you have running your service department! Where are all of the honest people? How is it that you believe it would be ok to charge one of your long standing clients, someone who has purchased and driven business your way since before 2008 with such disregard! My car has always received full synthetic oil and for free as this was part of the deal to purchase the car in the first place. Now you want to charge me for requesting the SAME service that has been provided to my car since its purchase in 2008. Until you completely revamp your service department, I cannot consciously suggest anyone to every go here. They will nickel and dime you any way they can, cheat you on parts, and claim to provide services that were never done. If you visit there once and you have an issue with your car, go somewhere else and have their worked checked. Several other places that have checked Martin Nissans work on my car will state that the issue I am experiencing is because nothing was done or it was improperly done and they cut corners to do a quick bandaid fix. 100% the worst. More

The service staff were excellent friendly courteous professional they answered all my concerns did an excellent job I'm a very happy customer Especially Gary service writer Chris service writer and V professional they answered all my concerns did an excellent job I'm a very happy customer Especially Gary service writer Chris service writer and Victoria in the rental department lol More

Great experience I have been going to Martin Nissan for my auto leasing needs for over 20 years now and every time the process is smooth and seamless. They have a grea I have been going to Martin Nissan for my auto leasing needs for over 20 years now and every time the process is smooth and seamless. They have a great staff and very helpful in helping my find what I need. Especially Tom Hoyland, he has helped my whole family with our car needs; he is wonderful to work with. More

Very Pleased with both Service and Sales at this dealership Tom was very knowledgeable and professional. It was a pleasure buying a car from him. Also, would like to thank the service department for being so Tom was very knowledgeable and professional. It was a pleasure buying a car from him. Also, would like to thank the service department for being so courteous both times I’ve been there. More

Exceptional customer service!! I have purchased 2 vehicles from this dealership and both times the customer service was exceptional,Malcohm and Tom took the time to find the best v I have purchased 2 vehicles from this dealership and both times the customer service was exceptional,Malcohm and Tom took the time to find the best vehicle suitable to my needs.Tom went over every feature of my new vehicle (much appreciated) My most recent visit was for an oil change,when I exited the service dept and entered the sales area,Malcohm and Tom both greeted me with a smile,they are always helpful with assisting me whenever I'm there, whether it's regarding info about my vehicle,a service call or to show me a new vehicle. Malcohm is very helpful in ensuring that my visit was a pleasant one and that I am satisfied with the service(s) that I received. Thanks Malcohm and Tom for your consistent exceptional customer service. More