Olathe Toyota

I would recommend this dealership to everyone. Smart, polite, helpful and fast. So happy I went there to by a car. Smart, polite, helpful and fast. So happy I went there to by a car. More

On April 30, 2026, I noticed a voltage malfunction warning on my 2017 Toyota Highlander, possibly related to the alternator or battery. I went to Olathe Toyota, my regular (home) dealership, and spoke warning on my 2017 Toyota Highlander, possibly related to the alternator or battery. I went to Olathe Toyota, my regular (home) dealership, and spoke with a service advisor. I explained everything in detail and showed him all the warning messages displayed on my vehicle’s screen. He told me they were unable to fix my car at that time and offered to schedule an appointment for another day. I then asked him whether he believed the car was safe to drive, and he said yes. Hearing that gave me some confidence, so I agreed to schedule the appointment for a later date. However, when I returned to my car, it would not start at all. Fortunately, a technician kindly helped me by charging the battery so I could get the car running again. Even after that, the same warning messages were still showing, indicating that the issue was serious and potentially unsafe to drive. That technician then introduced me to another excellent service advisor, Adam White. After seeing the situation, Adam immediately recognized that it was not safe for me to drive the vehicle and made sure I did not leave in a dangerous condition. I am writing this comment to express my sincere appreciation for Adam White’s professionalism and care. At the same time, I hope the first service advisor I spoke with will be more careful in handling situations like this in the future, as they directly affect customer safety. More

Been coming here for decades and bought 4 new cars here. we’re done because the service center has gotten so bad (and expensive - shop around!). This last visit, i took my truck in for service and dro here. we’re done because the service center has gotten so bad (and expensive - shop around!). This last visit, i took my truck in for service and dropped it off. they said they would call me when it was done and never called. Showed up shortly after 5 and found them closed. Called and talked to some sales manager and was able to come in the next day to get it. but without the threat of me just coming to get it anyway, I would have been stuck til Monday. Also they wrote down my card info. Yikes! PCI violations? The service department never once called me back to apologize or even acknowledge what happened. They’ve really gone down hill the past few years. I would recommend going to legends toyota if you have to get toyota service and staying away from this place. More

Drivetrain lifetime warranty is a joke. Buyer beware. Bought my 2013 sienna from Olathe Toyota with around 49,000 miles on it. Had state inspection on my 2013 Toyota Sienna and they noti Buyer beware. Bought my 2013 sienna from Olathe Toyota with around 49,000 miles on it. Had state inspection on my 2013 Toyota Sienna and they noticed evidence of oil leaks. Took it into Adams Toyota in Lees Summit and had them diagnose it and submit work under warranty. They called me back and said they contacted Olathe Toyota about filing claim under warranty, Olathe said was void because i did not follow all manufacturer service schedule on 4 things. 1. I did not have the tires rotated and balanced at proper intervals, 2. I did not replace the spark plugs at 120,000 miles, 3. I did not replace the air filters every 15,000 miles, and 4. I did not get oil changed according to service schedule. I explained to them I have had the tires rotated and balanced on schedule for the last 8 years when I had new tires put on, not sure how tire rotation could affect an oil leak on the oil pan, I showed them my paperwork for oil changes on schedule with under the 10,000 miles on the oil change with the synthetic oil, there was one oil change that was less than a week over the year interval because of a holiday and could get it into get oil changed, oil levels were always good as noted on the pre inspection for oil changes. Maybe Olathe Toyota can explain how not getting tires balanced and rotated the first 3 years I owned the car, caused the oil pan to leak 10 years after owning the van? Or maybe they can explain how not replacing cabin air filters caused the oil pan to leak? Or maybe explain how not changing the spark plugs at 120,000 miles(van has 132,000 miles on it now), caused oil pan gasket to leak? Or finally number 4 reason for denying the warranty, how getting the oil changed at 368 days instead of 365 days, while still under the mileage for oil changes, caused the oil pan gasket to leak? I would also like to draw attention to the Magnuson Moss warranty act that states you can only deny warranty work if there is a direct and clear connection between the failure to follow the maintenance schedule and the resulting damage. I would Not recommend these guys. As long as you car has no issues you will be fine, but if an issue arises they will not stand behind it. More