Olathe Ford Lincoln - Service Center

The driver's door handle needed to be replaced. I brought our 2012 Ford Fusion in the morning of December 22nd as our driver's door could not be opened from the inside. I needed to wait as we only I brought our 2012 Ford Fusion in the morning of December 22nd as our driver's door could not be opened from the inside. I needed to wait as we only have one car now. I only had to wait about an hour and it was ready to go. Jason Moss was my advisor and was very helpful. The technician was Brian Schmidt. Thanks for a great experience -- Shirley Dugan More

Overall good service Used Lincoln pick up and delivery for a minor service. Driver was timely. Only problem was the lag time in receiving communications via Lincoln app. Used Lincoln pick up and delivery for a minor service. Driver was timely. Only problem was the lag time in receiving communications via Lincoln app. I wasn’t home when car was returned and had to rush back unexpectedly. Also was happy to have a “washed” car upon return except for the badly streaked windows. Driver and Mike were both very nice. Overall a good experience. More

Service work I was first in line on a Saturday morning before Christmas to get "The Works" on my F-150. Mike Wells came out to greet me before they opened to chec I was first in line on a Saturday morning before Christmas to get "The Works" on my F-150. Mike Wells came out to greet me before they opened to check me in and get my truck inside. He set a realistic expectation for how much time it would take and delivered on that expectation. He went over the report with me, was very friendly and personable, made his recommendations and expert advice. I always enjoy the service Dept at Olathe Ford, they have taken care of my truck and my wife's Escape with the utmost care and respect. Courteous and professional. I worked at a Ford Dealership in the Greater KC area for 10 years as a manager, I know it isn't easy to put a happy face on first thing on a frigid Saturday morning. We appreciate what Mike Wells and the entire Olathe Ford Service staff do for us! Thank you for being a great local dealership. More

Consistently well done Mike is great in the quick lane service. His communication, explanation of issues, and what to expect during the visit is great. The techs do a great Mike is great in the quick lane service. His communication, explanation of issues, and what to expect during the visit is great. The techs do a great job to get you through quickly. More

FiX and replace defective seatbelt Defective seatbelt needed replaced. It was replaced but not broke on seat track. Olathe Ford ensures it was fixed correctly before leaving shop. It to Defective seatbelt needed replaced. It was replaced but not broke on seat track. Olathe Ford ensures it was fixed correctly before leaving shop. It took extra time but it was fixed correctly; which was very important. More

Good experience Good service and car was ready when they said it would be. Waiting area good with lots of magazine choices and no Fox News. I like the car wash. Good service and car was ready when they said it would be. Waiting area good with lots of magazine choices and no Fox News. I like the car wash. More

Recent service experience Wonderful service! I was well informed the entire time, and the car was ready to go that same day. I won’t hesitate to come back. Thanks! Wonderful service! I was well informed the entire time, and the car was ready to go that same day. I won’t hesitate to come back. Thanks! More

Oil change Josh is an excellent employee. He takes care of his clients in a professional way. I wouldn’t go anywhere else. Each visit has been excellent. Josh is an excellent employee. He takes care of his clients in a professional way. I wouldn’t go anywhere else. Each visit has been excellent. More

Service The service was fast and efficient. They detail what was wrong with my car or should be looked at but in no way did they try to force me to make a dec The service was fast and efficient. They detail what was wrong with my car or should be looked at but in no way did they try to force me to make a decision at that time. They gave me information as how much it would cost and let it go at that. I appreciate that. More

Happy and speedy service Just an oil change,I was able to drop off my car the evening before. The next day the service center was so busy! Josh was professional, friendly, and Just an oil change,I was able to drop off my car the evening before. The next day the service center was so busy! Josh was professional, friendly, and handled everything great. More