Olathe Ford Lincoln - Service Center

Incompetence This would be a no-star review, if not for the courteous service of Jason Ziegler. I had my 2008 Ford Escape towed there when I suspected a bad transm This would be a no-star review, if not for the courteous service of Jason Ziegler. I had my 2008 Ford Escape towed there when I suspected a bad transmission problem because the vehicle was intermittently seizing up on the road and running rough. Olathe Ford’s technicians road-tested my vehicle and indicated they had done some sort of test in the shop that confirmed a failed transmission pump. Recommendation? New transmission. I have an aftermarket warranty that specified that if the diagnosis were confirmed upon a tear out of the transmission, it would have required a replacement with a used transmission. Jason indicated Olathe Ford’s policy forbade them from doing that, so I had the vehicle moved down the street to Olathe Transmission. Olathe Transmission determined the problem was actually collapsed brake hoses that prevented fluid from reaching the brakes properly. This was causing the brakes to seize up and cause the problem. This shop that makes their money on transmission work determined there was nothing wrong with the transmission. Cost to replace the brake hoses was a mere $283 instead of the several thousand a transmission replacement would have been. I am back on the road and my vehicle is running great. Olathe Ford either badly misdiagnosed the problem out of incompetence or was prepared to commit fraud. I confess I do not know which it is, but I would never return for service under any circumstance. If they have any integrity at all, at a bare minimum they will refund the $99.95 they charged my warranty company for such a horrible mistake, or worse, an intentional one. More

AC Repairs Jason Moss treated my wife with respect and did not make her fell uncomfortable when dealing with the repairs for our AC on our Ford Explorer. Servic Jason Moss treated my wife with respect and did not make her fell uncomfortable when dealing with the repairs for our AC on our Ford Explorer. Service was completed on time and the texting service was great. Would use their services again. More

New tires and alignment Matt was great to work with and the work was done in a very timely manner👍. Dealership waiting area was clean and comfortable and the employees were Matt was great to work with and the work was done in a very timely manner👍. Dealership waiting area was clean and comfortable and the employees were extremely nice! More

Super! Josh was interested in what I had to say. He took care of what I needed and then some! I will return to this dealership for future service. Josh was interested in what I had to say. He took care of what I needed and then some! I will return to this dealership for future service. More

Great 👍🏾 job I enjoy the service and accommodations that this company offers with every experience. Great experience always when dealing with employees, who are al I enjoy the service and accommodations that this company offers with every experience. Great experience always when dealing with employees, who are always friendly and helpful when dealing with their customers. More

Service They were very helpful and informative on what happened to my car, how they were going to fix it, and how long it’d take to get me back on the road. They were very helpful and informative on what happened to my car, how they were going to fix it, and how long it’d take to get me back on the road. More

Great service Fast service and great price. Great customer service and low prices. Have been coming here for a long time. Will definitely be coming back here. Fast service and great price. Great customer service and low prices. Have been coming here for a long time. Will definitely be coming back here. More

The best Lincoln dealership in Kansas I've been using the Olathe Lincoln service delartment for 3 years since I moved to Olathe ... because it is the very best ... Service is fast, thoroug I've been using the Olathe Lincoln service delartment for 3 years since I moved to Olathe ... because it is the very best ... Service is fast, thorough and economical. The service manager (Mike) is friendly, courteous and knowledgeable as are all service directors. More

Great service I have been going to the Olathe Service Center for years. Never had a bad experience! Staff is knowledgeable & friendly. They get me in & out fast. I have been going to the Olathe Service Center for years. Never had a bad experience! Staff is knowledgeable & friendly. They get me in & out fast. More

Servicing my Lincoln Continental Mindy and Mike are very personable, listen well, are responsive. I believe they truly want to address the issues with my car quickly and in a way tha Mindy and Mike are very personable, listen well, are responsive. I believe they truly want to address the issues with my car quickly and in a way that is the least disruptive and costly to me. More