Olathe Ford Lincoln - Service Center

After hours drop off makes it easy. I was contact by text & phone which kept me informed. They notified me regarding assessment & findings. I was Treated with respect and good service. D I was contact by text & phone which kept me informed. They notified me regarding assessment & findings. I was Treated with respect and good service. Documentation provided with anticipated future needs allowing for planning & budgeting. More

Always friendly consistent and professional help. Clean facility. Friendly and professional advice. Never feel like I am getting sold something I don't need. The tech even tightened up my wife's mirro Clean facility. Friendly and professional advice. Never feel like I am getting sold something I don't need. The tech even tightened up my wife's mirror a nocharge. More

Regular Maintenance It was a regular maintenance visit. Everything went well and communication was great. During the car inspection, they found my battery wasn’t working It was a regular maintenance visit. Everything went well and communication was great. During the car inspection, they found my battery wasn’t working properly, so glad it was before I ended up stranded somewhere with a dead battery. More

Service Department Excellence Dropped my Escape off for repair service, and from the time I got there until I was checked out I got excellent service. The Service writer went over Dropped my Escape off for repair service, and from the time I got there until I was checked out I got excellent service. The Service writer went over in detail asking what was wrong with my vehicle and offered me a warranty since my factory warranty had expired. Service was great and I definitely will bring my Escape back if and when I need service. More

Setting the standard in Customer Service I had the oil changed on my new Fusion. Was easy to schedule, staff was courteous and got the work done in a timely manner so I could get back to work I had the oil changed on my new Fusion. Was easy to schedule, staff was courteous and got the work done in a timely manner so I could get back to work. More

Repair tire puncture. Josh was very professional on a busy day. I brought the vehicle in around 1:30 p.m. and he called about 3 hours later and said it was ready. Josh was very professional on a busy day. I brought the vehicle in around 1:30 p.m. and he called about 3 hours later and said it was ready. More

After market department Called and left 3 messages over 3 days with Steve in aftermarket about getting a hitch for my 2013 Ford Explorer and i called in today 5/19/18 and tal Called and left 3 messages over 3 days with Steve in aftermarket about getting a hitch for my 2013 Ford Explorer and i called in today 5/19/18 and talked to Steve, never really got an apology and didn't even offer to rectify my situation. Had to call the Service Manager, Gary and informed him of what happened. Unfortunately, he has no control over that dept. I'm extremely disappointed with this dept and even mentioned uhaul could do it. "well, call uhaul then" ....really? More

Brakes on my 2006 Mountaineer I have always had professional help at Olathe Ford. I took in my 2006 Mountaineer for a brake check. The brakes felt soft and made some noise when eng I have always had professional help at Olathe Ford. I took in my 2006 Mountaineer for a brake check. The brakes felt soft and made some noise when engaged. Josh was very helpful and informed me what was needed. We replaced the brakes on the front and back, using some coupons on the Olathe Ford Service website. Overall, a 5 star experience. More

Repair of front bumper and replace front lamp. The collision department did what it said it would do. I did have to dedicate time waiting that I wasn't expecting because the loaner wasn't availabl The collision department did what it said it would do. I did have to dedicate time waiting that I wasn't expecting because the loaner wasn't available. But Brandon got one for me. More

Brought back in for seat heater repair under warranty Mindy is very helpful in getting my car in for service which helps my busy schedule, she is also helpful in contacting the dealer whom I purchased Mindy is very helpful in getting my car in for service which helps my busy schedule, she is also helpful in contacting the dealer whom I purchased the car from to get the warranty items they were to cover. More