Olathe Ford Lincoln - Service Center

Telephone contact I called the service department to schedule a routine L-O-F, tire rotation and to order the replacement passenger air bag which is on recall. So, I ha I called the service department to schedule a routine L-O-F, tire rotation and to order the replacement passenger air bag which is on recall. So, I haven't actually come into the dealership yet but my previous visits were exceptional - I was always treated very well and the service dept. made me feel I was important to them. When I called earlier this week to schedule my appointment, Robin was the delightful person I spoke with. She was very helpful and very pleasant to deal with. More

Quick Lane lived up to their name Quick Lane opened on time at 7:00 AM central as advertised. They checked with the service bay to see if there was any other maintenance required. They Quick Lane opened on time at 7:00 AM central as advertised. They checked with the service bay to see if there was any other maintenance required. They texted me when the vehicle was ready for pickup. More

Emergency Sun Roof Repair - 2016 F150 Limited On a Friday evening I could not close my Sun Roof. Ford Service took me early Saturday morning without an appointment. They protected my truck until On a Friday evening I could not close my Sun Roof. Ford Service took me early Saturday morning without an appointment. They protected my truck until they could get it fixed. Repair was performed and it works great. More

Happy customer Shawn provided great service yesterday. The wait time was shorter than projected. Shawn also showed me how to work my trunk door and gave good advice Shawn provided great service yesterday. The wait time was shorter than projected. Shawn also showed me how to work my trunk door and gave good advice. More

Warranty Repairs Our Lincoln need two warranty repairs. We were given a loaner vehicle for the three days that it took to complete our repairs. We had only to return Our Lincoln need two warranty repairs. We were given a loaner vehicle for the three days that it took to complete our repairs. We had only to return the loaner with the fuel indicator where it was when we drove it off the lot. We were kept updated on the repairs by telephone. The work was done well and in a timely manner. From purchase to maintenance to warranty repairs we have had nothing but positive experiences at Olathe Lincoln. More

Routine maintenance Took car in for oil change and routine maintenance. Kurt helped me out and the experience could not have been better. Will definitely recommend to fri Took car in for oil change and routine maintenance. Kurt helped me out and the experience could not have been better. Will definitely recommend to friends and family. More

Oil Change Just a routine oil change, and on a pretty new car, so no surprises, but the employees were friendly and helpful and though there was a bit of a wait Just a routine oil change, and on a pretty new car, so no surprises, but the employees were friendly and helpful and though there was a bit of a wait it didn't feel arduous or annoying. The office was a bit on the chilly side, but other than that, it was fine. The car wash that comes with each service was appreciated, I like that that's thrown in, and they did a decent job of vacuuming up all the crumbs and dog hair in my car! More

Required Maintenance Enjoy working with Mike in Express Service. He always makes sure that my vehicle is serviced properly. I appreciate him communicating with me vi tex Enjoy working with Mike in Express Service. He always makes sure that my vehicle is serviced properly. I appreciate him communicating with me vi text with updates More

Great tips Martin (service manager) was very responsive. He also gave me a lot of information about how to solve my problem. Which, sadly, was that I'd lost bo Martin (service manager) was very responsive. He also gave me a lot of information about how to solve my problem. Which, sadly, was that I'd lost both my key fobs. From the tow to the timing of the new keys, I was kept informed. I was even able to use their shuttle service to pick up my shiny new keys! More

Quick and informative Quick, informative and quality! You have to arrive early though, lines form fast! Nice they have a punch card also towards a free oil change! Quick, informative and quality! You have to arrive early though, lines form fast! Nice they have a punch card also towards a free oil change! More