Ocean Subaru of Fullerton - Service Center

This dealership has friendly and knowledgeable sales and leasing staff. Their service department is efficient, speedy, and personable. Service tech also helped me with a tech issue I'd been dealing with. leasing staff. Their service department is efficient, speedy, and personable. Service tech also helped me with a tech issue I'd been dealing with. More

We bought our Subaru Outback from Ocean and initially we were able to get through a few bumps and bruises with paint issues on the new car. Recently we have had our entire Starling system go on the blink th were able to get through a few bumps and bruises with paint issues on the new car. Recently we have had our entire Starling system go on the blink that causes issues with not only sound system but the entire navigation system and other related problems linked to Starlink. We took car into dealer twice with full diagnostics run on system and outcome was to replace entire Starling system which was defective. Service Manager indicated it should not be longer than 2 weeks to new unit and replace. It has been over 2 months with no ETA. We were then told to reach out to Subaru Corporate on the matter and have been pushed off with no support on getting this issue resolved from that end also. The service manager (Ocean) whom we were initially in contact with since left and current team indicated we will call you when we hear about units and do not call us.. We bought the Subaru for its reliability and track record for safety, but now not so much given even the dealer is not helping with this significant issue. Very unfortunate to have a dealer take such a complacent attitude on a serious matter. John More

Good service. Great cars! The guys working on the car were very good about explaining what all they were doing and why. I love my Subaru Forester! Great cars! The guys working on the car were very good about explaining what all they were doing and why. I love my Subaru Forester! More

They are the best in customer care and satisfaction! ! Every one is sincerely happy and helpful with anything you need. This is the best dealership for sales and service!! Everyone is knowledgeable and h ! Every one is sincerely happy and helpful with anything you need. This is the best dealership for sales and service!! Everyone is knowledgeable and helpful. I highly recommend Ocean Subaru for all your needs! More

They are always very professional and they get me in and out in a timely manner out in a timely manner More

Abigail was helpful and her assistance in updating and coordinating in the process of having the tow hitch installed. The customer service that was provided throughout this process was amazing and has mad coordinating in the process of having the tow hitch installed. The customer service that was provided throughout this process was amazing and has made the long wait feel short. More

I get what a expected to finish on time and to solve a complaint I’m happy for that complaint I’m happy for that More

Ocean Subaru provides friendly service in a clean and relaxed environment.. they make it easy to schedule an appointment. They do an excellent job keeping my 2018 Crosstrek in top top shape. relaxed environment.. they make it easy to schedule an appointment. They do an excellent job keeping my 2018 Crosstrek in top top shape. More

The staff here always have great customer service. They put in extra effort to improve your experience. They put in extra effort to improve your experience. More