Ocean Subaru of Fullerton - Service Center

I made an appointment and ordered the part ahead of time due to limited time constraints! Pulled up and was greeted by Sofia who is a tech there - she was very friendly and helped me get my dog and my beari due to limited time constraints! Pulled up and was greeted by Sofia who is a tech there - she was very friendly and helped me get my dog and my bearings together when I pulled up. Jim helped me check in my car and as always (I service my car here often) he was super friendly! Sitting in their very comfortable waiting area - Jim came in asked if I had ordered the part because they didn't have the part - I suddenly felt disappointed because this was my only day to be able to service my car for the next two weeks. I indicated to him I indeed did and they said it would be here by today my appointment day! He told me wait right here and went off I thought maybe he was double checking to see if they just didn't see the part. He came back with the manager Abbie in tow - he explained everything to her and he said to her we can take the part off of a loaner car - Abbie said yeah I can OK that! I didn't mind at all I just wanted my car to look normal I had guests coming out from out of state this week! Ten minutes later my car was washed the part was replaced and I was on my way! Sofia was super helpful when I got there I believe she was also the tech that fixed my car - I really appreciated her because I was a little discombobulated when I arrived she made it so easy! Jim ALWAYS is friendly and he went super out of his way to ensure I could service my car on the day I needed to - with zero hiccups! He is awesome!! He took REALLY good care of me and this was not the first time he has gone out of his way for me! Abbie was amazing not only for being willing to be flexible on a solution but also she gave my dog a toy and treats! He loves his new Subaru stuffed toy - They did a REALLY great job making sure I left there satisfied and happy - and they made my dog happy which really at the end of the day is the way to my heart! Thank you guys so much!!! More

Very professional and competent staff. I have always been pleased with this dealership service for the past 4 years. A definite happy customer. I have always been pleased with this dealership service for the past 4 years. A definite happy customer. More

At a time where I had been really jaded at Kearney Mesa Subaru over them clearly trying to rip me off, I tried Ocean Subaru of Fullerton because it was near my new job. Jon Soulliere went above and beyond Subaru over them clearly trying to rip me off, I tried Ocean Subaru of Fullerton because it was near my new job. Jon Soulliere went above and beyond to make sure I got excellent top notch service! I know with Jon there that Ocean Subaru will be my first choice for getting my car serviced for all future needs. I really felt that he was genuine and was trying to help me. More

Always fast service when I take my forester in. And everyone is friendly and helpful. And everyone is friendly and helpful. More

Service is good. Knowledgeable service writer. They have a free car wash and got the service done at the specified time. Knowledgeable service writer. They have a free car wash and got the service done at the specified time. More

Horrible horrible dealer! Bunch of xxxxxxxx sold me a Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... Forester wayyyy overpriced compared to a dealer in Riverside where my friend got his same car from! They tricked me with their schemes ... More

0 stars - finance department has horrible customer service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUS service. They never pick up or return calls, even after months of attempt. Had to come in person (during this pandemic which is very frustrating) JUST to get a response. Finally, dealt with Zayra Medina and she was incredibly rude and disrespectful. I'm sure we all have a lot going on during this pandemic, but I am not sure that justifies being xxxxty to your customers when you've been avoiding all their calls. Also if I've left a message, it is NOT my responsibility to ensure you receive it - that should be company STANDARD. Overall, I do not recommend this dealership. More

Very bad experience . Charge me wrong amount in invoice and not retiring call -10 point never going aging th this dealer ship not good dealing and not retiring call -10 point never going aging th this dealer ship not good dealing More

Service dept. will beat on your car. I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the I recently purchased a CPO Forester XT from a different Subaru dealer. Ocean Subaru is the closest Subaru dealer to me, so I figured this would be the location I go for Service needs. I just took my car in this week with only 13k miles on it, with the A/C already going out. They ended up replacing the A/C condenser. The max turbo boost I had ever driven the car to was 11 psi. I picked up my car from Service and it had been driven to 18.4 psi. I turned right back around and asked the Service dept. why someone had been driving my car so aggressively and they didn't apologize, but told me that the average driving of my car is at 27 psi (absolutely incorrect), and that they were just driving the car under normal circumstances. The max boost my car can run stock is 17-19 psi, and it takes a lot to get it there. There was no reason for them to be beating on my car for an A/C leak. More

Severce Department I have called the service department many times for a simple question. I have yet to talk to anyone. I get hung up on, disconnected, or no one answere I have called the service department many times for a simple question. I have yet to talk to anyone. I get hung up on, disconnected, or no one answered. Called another dealership wich answered my question. Even though I bought my car here, I will be taking it to another dealership for service issues. More