Ocean Mazda Roswell

NO DISCLOSURE; NO SERVICE AFTER THE SALE? - I had a NO DISCLOSURE; NO SERVICE AFTER THE SALE? - I had a $242 surprise waiting for me when I took possession of my car because it was only then that I f NO DISCLOSURE; NO SERVICE AFTER THE SALE? - I had a $242 surprise waiting for me when I took possession of my car because it was only then that I found out that the vehicle didn't come with a 2nd set of keys. I have always gotten 2 sets of keys for my cars, and I gave them 2 sets for my used trade-in. By the time I find out there are no 2nd keys, I had already signed all paperwork for the loan. I later called the dealership after returning to see if the second keys had been located, and was told that they would "split it with me". I was very angry about not having the missing keys disclosed to me, and the service-oriented OWNER HUNG UP ON ME. His philosophy was that he didn't have to tell me the keys were not there; therefore he didn't provide false information about the keys. (can't you really lie by omission???) I feel this SHOULD HAVE BEEN DISCLOSED AT THE TIME THE DEAL WAS MADE, considering the cost of the key. NEVER AGAIN. I wish i had read these reviews before buying here. More

When visiting with my family last weekend, Chris told us we could pick any vehicle we wanted and they could have it on the lot the next business morning. Also - his dealership is giving a $6,000 automatic d we could pick any vehicle we wanted and they could have it on the lot the next business morning. Also - his dealership is giving a $6,000 automatic discount on any CX-9 we purchase. After a week out the country I returned to Mazda of Roswell to buy my wife a CX-9. Unlike last week... - there's only one variant on the lot, and if I wanted the one my wife chose - it's out of state and would incur a delivery fee and additional mileage. What happened to select the one you want and it'll be ready next day? - the $460 'documentation fee' (I HATE these) turned into $750 - the $6k automatic discount automatically became $4k. This is completely misleading people. More accurately; lies. Zero integrity, poor sales tactics and shameful financial negotiation. Go somewhere else. More

After being shafted by Jim Ellis I went here and it was great. Free wireless internet and coffee. The techs are more than happy to take you into the bay and explain what they are doing to your car and why. great. Free wireless internet and coffee. The techs are more than happy to take you into the bay and explain what they are doing to your car and why. They even called me to remind me that I had a thread-bare tire that needed replacing. They fix things on the first try and do a good job. More