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Ocean Honda of San Juan Capistrano - Service Center
San Juan Capistrano, CA
534 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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534 Reviews of Ocean Honda of San Juan Capistrano - Service Center
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January 07, 2019
Worst Dealership Absolute worst dealership and customer service (or extreme lack of) I have ever dealt with in my entire life. I would caution you to even consider buy Absolute worst dealership and customer service (or extreme lack of) I have ever dealt with in my entire life. I would caution you to even consider buying or especially leasing any car from this location-it will be a complete nightmare. And don’t even bother calling them because they will give you the run around and forward you to people’s voicemails, that is unless you want to buy something of course. These people will make you think they care about you as a customer, then waste your time for hours to tell you there’s nothing they can do. And make sure you read the fine print/contracts carefully, because when you call for information they will misinform you. I would definitely caution you to ever deal with the sales manager there named Aoude. When asked what I was signing, for dropping off my car at the end of my lease, he couldn’t produce paper documents for me. He just wanted me to sign a screen on his cellphone. After everything I had been through I told him I didn’t trust them, so he went ahead and signed my paperwork FOR ME and said “ok I’ll just mark the paperwork like you weren’t here.” Don’t trust him, and demand your paperwork. These guys have no integrity, are incompetent, but rude, and only care about taking care of you if you’re purchasing a new car. Truly disappointed in this location as I have purchased cars for over 30 + years at one of the owner’s other locations up North. More
by Car13
Employees Worked With
Aoude Safwat
August 02, 2017
Excellent dealership I bought my Honda CRV from them three years ago. I have continued to work with them for servicing. They have been great. In fact, they helped me with I bought my Honda CRV from them three years ago. I have continued to work with them for servicing. They have been great. In fact, they helped me with N/C for something that was my fault. I thought my ac had gone out -- it turned out I had turned the control from cool to hot! LOL More
by sherri
Employees Worked With
Rick -- no longer there
February 20, 2013
Always friendly... Always Courteous... The folks at Weseloh are great! From the minute you pull up to drop off your vehicle, to the chat at the desk, to the shuttle service to and from, Weseloh Honda k Weseloh are great! From the minute you pull up to drop off your vehicle, to the chat at the desk, to the shuttle service to and from, Weseloh Honda knows how to treat its customers. I've been bringing my Honda's in since the 1980's and have always been treated with friendly service and a fair price. Weseloh Honda in San Juan Capistrano will continue to be the place I bring my Honda for years to come. Thank you Weseloh staff for continued great service. More
by Yvonne333
Employees Worked With
Joe, Johann, Felix, Eddie
August 11, 2012
Joe went out of his way and responsibility to make sure that my service was completed and that due to my financial circumstances and need for my car for job, took care of what needed to be done in an effic that my service was completed and that due to my financial circumstances and need for my car for job, took care of what needed to be done in an efficient and practical way. I appreciated his attitude,honesty, and understanding consideration with making sure my car was returned to me with the best service they could give. Thank you Joe. I would recommend Weseloh and especially Joe to anyone. More
by nanaroth
Employees Worked With
Joe Schultz
February 05, 2012
I've gone to several Honda dealerships to get my '08 Fit serviced, and over the past 3+ years I have not encountered a Service Department more friendly and pleasant to deal with than those at Weseloh Honda. serviced, and over the past 3+ years I have not encountered a Service Department more friendly and pleasant to deal with than those at Weseloh Honda. On my latest visit today, I had the pleasure of meeting Felix Rodriguez, who was very nice to work with, and was very pleasant and patient with my questions about maintenance. For this experience, and others like it in the past, I will gladly continue to take my Fit to Weseloh Honda. Thank you, Felix. More
by hsiangjohn
Employees Worked With
Felix Rodriguez
July 13, 2011
Simply put: they went out of their way to assist and correct my new vehicle problem. Everyone at the place was courteous and showed a serious desire to excel in what they do and it showed. The service m correct my new vehicle problem. Everyone at the place was courteous and showed a serious desire to excel in what they do and it showed. The service manager was a very efficient and punctual individual and not one word he spoke he did not back up with real results. The mechanics took their time with me and I felt, really, overwhelmed by their level of dedication. I have not dealt with the sales people as I am only reviewing my experience with their service department. Top Notch, truly excellent and it did not appear to be a fluke. I am hesitant to rate the maximum but in this case is all I can do from that one experience. They try hard and it should be noted that their efforts are appreciated. Thank you for the chance to rate this dealer's service department. More
by luis30
Employees Worked With
Gunther (Service Mananger)
June 09, 2011
Right away within a few minutes i was greeted in the service drive. Brought in and helped. People were friendly and courteous, and very professional. I even met the owner who was very nice and it was n service drive. Brought in and helped. People were friendly and courteous, and very professional. I even met the owner who was very nice and it was nice that the owner Pete Weseloh is actually there present at the dealership working as well. More
by cschechter
Employees Worked With
Christian Di Lauro, David Wilson.
February 09, 2011
I love Weseloh Honda and would refer anyone there! Even though I live closer to another Honda dealership I have been driving further just to go see Joe at Weseloh! His customer service, as well as all of though I live closer to another Honda dealership I have been driving further just to go see Joe at Weseloh! His customer service, as well as all of the service guys, is top notch! One thing I love about this service department is that they know me and my kids and are always greeting us with a smile and take great care of my car as well! No work is ever done without prior phone conversation and agreement on the pricing! WE LOVE WESELOH! More
by mrschenault
Employees Worked With
Joe in service
December 16, 2010
it has always been a pleasure dealing with this company.... I can trust them to take good care of my car and provide good service as well...... Please give special credit to Felix and Eddie....... company.... I can trust them to take good care of my car and provide good service as well...... Please give special credit to Felix and Eddie....... I don't have anything else to say but am going on because you won't accept my brief message..... Loraine L. Walsh More
by Loraine L. Walsh
Employees Worked With
Felix and Eddie
December 13, 2010
Joe and all of the service advisors do an excellent job. They all know me by name. I always get a friendly greeting when I arrive. The are very professional and take the time to explain anything when I may They all know me by name. I always get a friendly greeting when I arrive. The are very professional and take the time to explain anything when I may have questions. I have 4 Hondas and all are only serviced at Wesloh Honda. They always and always greet me More
by dlrskins001
Employees Worked With
Joe
