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Ocean Honda of San Juan Capistrano - Service Center
San Juan Capistrano, CA
543 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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543 Reviews of Ocean Honda of San Juan Capistrano - Service Center
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June 24, 2023
Great service technician. No waiting to check me in. I was very glad they found I needed brakes. Found the issue with the check engine light. Reasonable charges for the work d No waiting to check me in. I was very glad they found I needed brakes. Found the issue with the check engine light. Reasonable charges for the work done. Diagnostic charges applied to the work needed. Overall very happy. More
by JOEFIRE963
Verified CustomerEmployees Worked With
June 23, 2023
They are always terrific and go above and beyond. The dealership is first class!! The service department never rips you off and actually do extra for you. Truly amazing. Thank you team Ocean Honda!! The dealership is first class!! The service department never rips you off and actually do extra for you. Truly amazing. Thank you team Ocean Honda!! More
by LARPAP949
Employees Worked With
June 23, 2023
Christian DiLauro and his highly skilled team are always a pleasure to deal with. We are greeted on a first name basis, and every attempt is made to accommodate our busy schedules. Our cars are always servi a pleasure to deal with. We are greeted on a first name basis, and every attempt is made to accommodate our busy schedules. Our cars are always serviced on time and with the best care imaginable. We recommend them to our friends and neighbors without question. More
by RDAUGHERTY3
Employees Worked With
Christian DiLauro
June 22, 2023
Outstanding professionalism - courtesy, timeliness, and dependability - as always over the years we have used Ocean. dependability - as always over the years we have used Ocean. More
by gwfouts
Employees Worked With
Other Employees :
My advisor, Felix Rodriguez, is fantastic! I had no dealings with Mr. Blaum
June 21, 2023
A/C running warm, Irwin and his service tech team gave my a quote and fixed my problem early. a quote and fixed my problem early. More
by Drew Lichty
September 10, 2021
I made an appointment for an oil change. Arrived on time. Said I would wait because it usually takes around 45 minutes. 2 1/2 hrs later my car was ready. Unbelievable. After I paid the receipt, my car was st Said I would wait because it usually takes around 45 minutes. 2 1/2 hrs later my car was ready. Unbelievable. After I paid the receipt, my car was still not ready. I saw that they were wiping it down. I had just had it washed at a full service car wash. Now I have streaked windshield and windows. I have been a client for 10 years and that was the last time they will get my business. More
by getpushed
Employees Worked With
Christopher
May 01, 2019
Excellence in service Oswaldo in detail made my dirty Honda look brand new, after a trip in the country with 3 people and a big dog, it was a mess inside out, he saved me f Oswaldo in detail made my dirty Honda look brand new, after a trip in the country with 3 people and a big dog, it was a mess inside out, he saved me from having to buy a new Honda, I bought 3 hondas at ocean, and I'll buy my next Honda here too. More
by Robdrak
January 07, 2019
Worst Dealership Absolute worst dealership and customer service (or extreme lack of) I have ever dealt with in my entire life. I would caution you to even consider buy Absolute worst dealership and customer service (or extreme lack of) I have ever dealt with in my entire life. I would caution you to even consider buying or especially leasing any car from this location-it will be a complete nightmare. And don’t even bother calling them because they will give you the run around and forward you to people’s voicemails, that is unless you want to buy something of course. These people will make you think they care about you as a customer, then waste your time for hours to tell you there’s nothing they can do. And make sure you read the fine print/contracts carefully, because when you call for information they will misinform you. I would definitely caution you to ever deal with the sales manager there named Aoude. When asked what I was signing, for dropping off my car at the end of my lease, he couldn’t produce paper documents for me. He just wanted me to sign a screen on his cellphone. After everything I had been through I told him I didn’t trust them, so he went ahead and signed my paperwork FOR ME and said “ok I’ll just mark the paperwork like you weren’t here.” Don’t trust him, and demand your paperwork. These guys have no integrity, are incompetent, but rude, and only care about taking care of you if you’re purchasing a new car. Truly disappointed in this location as I have purchased cars for over 30 + years at one of the owner’s other locations up North. More
by Car13
Employees Worked With
Aoude Safwat
