Ocean Honda of San Juan Capistrano

We booked in advanced. No one greeted us when we arrived. Went into office - spoke with someone who walked us to Felix's desk where we waited for 10 minutes until he showe No one greeted us when we arrived. Went into office - spoke with someone who walked us to Felix's desk where we waited for 10 minutes until he showed up. No apologies and no updates while we were waiting. Had to go back to his desk after 2.5 hours to ask for an update when he said car was alost finished. Way too long for a basic service on a car with only 5K miles. More

Everyone is really nice and they know that You work hard for your money and definitely treat you like it. for your money and definitely treat you like it. More

Brandon is the man,he is very dependable and very helpful,he always helps me whenever i need one.great guy with great talent. helpful,he always helps me whenever i need one.great guy with great talent. More

Felix kept me informed about the issue I was having with the warning lights. Updated me with the issue and gave me an estimate to fix the issue and the time to complettion. Issue fixed. the warning lights. Updated me with the issue and gave me an estimate to fix the issue and the time to complettion. Issue fixed. More

Loyal to their. Customers. Reasonable rates explained, service options & knowledgeable service managers. Excellent communication with clents Customers. Reasonable rates explained, service options & knowledgeable service managers. Excellent communication with clents More

My family and I had an amazing experience since the mi ute we walked into the store. We felt welcoming and valued. The sales person, manager and finance gentleman provided us with exceptional customer ser ute we walked into the store. We felt welcoming and valued. The sales person, manager and finance gentleman provided us with exceptional customer service. They were all very respectful and humble, which is valued in my book. Thank you!!! More

I liked that they were patient with my learning curve of how new autos work. It took me over a week to decide on a car and they were always helpful. how new autos work. It took me over a week to decide on a car and they were always helpful. More

Friendly and so eager to help us out. Would recommend them to anyone needing a vehicle Would recommend them to anyone needing a vehicle More

Salesman was not enthusiastic I did not make me excited about purchasing car. Had lots of advertisements that are gimmicks. Dealer install extra things that are not needed and then charge you more than the about purchasing car. Had lots of advertisements that are gimmicks. Dealer install extra things that are not needed and then charge you more than they are worth, and refuse to remove the extra accessories. Salesman did not go over any of the features in my car, or really make much of an effort to sell it More

The oil change and recall items for my Honda were completed on time and without any problems. I would like to acknowledge the exceptional customer service by Christian and his team. The Service Dep completed on time and without any problems. I would like to acknowledge the exceptional customer service by Christian and his team. The Service Department is very efficient, polite, knowledgeable and since my appointment was around noon, I even had a fresh sandwich made especially for me! Exceptional experience and Happy Holidays to everyone at Honda of San Juan Capistrano! More