Ocean Honda of Brockton - Service Center

Between my family and friends we purchased 3 new Hondas from Bernardi in the last year. Our experiences have all been positive until now. We were all promised in writing FREE car washes for as long as we o from Bernardi in the last year. Our experiences have all been positive until now. We were all promised in writing FREE car washes for as long as we owned the vehicles. I have been inquiring for the past 60 + days about a car wash and I'm told today that there is an issue with the water quality and there is no immediate plan to re-open the car wash. I spoke with Michael Altieri and was given no satisfactory response, only that they're working on a resolution. Asked if they would provide vouchers to another local car wash or any compensation and his answer was no. I find this unacceptable and recall how insistent the sales and service people were for us to submit our surveys with an "excellent" rating. We all submitted our surveys with excellent ratings, but now wish we could retract them as their true colors now show when a problem arises. The true test of good service is how problems are handled and I feel Bernardi failed miserably. More

I had never had to have more than an oil change or an alignment done on my car so when my car was hit deploying the passenger side air bags and damaging the passenger side door I truly had no clue what k alignment done on my car so when my car was hit deploying the passenger side air bags and damaging the passenger side door I truly had no clue what kind of work was going to be needed on it. When I brought my car to Bernardi, who I had never brought my car to before, I was immediately greeted by Owen who explained the process to me in detail from reviewing the damage to the car to understanding the costs of repairing to the repairs themself. The best part of my experience: I never had to chase Owen for an update on what was going on with the repairs on my car. He called me multiple times to keep me updated, coordinated the repairs with the body shop and delivered the car back to me in the exact timeframe he quoted (and in a shorter time frame than I had expected). He could not have been more courteous and helpful and was truly a pleasure to deal with. In the future, no matter what service I need on my car, I'll being going back to Owen and Bernardi. More

I made an appointment with Anthony about a week in advance in order to expedite work being done. (oil change, wiper replacement, tire rotaion and checking all hoses wires etc.) Service was done qu advance in order to expedite work being done. (oil change, wiper replacement, tire rotaion and checking all hoses wires etc.) Service was done quickly,and as usual,I got my car back washed and vacuumed. It doesn't get any better than that! I continue to be impressed not only by the service every time I come in, be it for a car wash, or work on my car but most of all, the people that are employed there. Thanks again Tom Flaherty More

I had a wonderful experience. Anthony putignano was very friendly and helpful. this Bernardi location is five star and very professional. the food (which I didn't know they had) was great. friendly and helpful. this Bernardi location is five star and very professional. the food (which I didn't know they had) was great. More

I was from out of town and I had a great experience at the service department. Owen was exceptional in his service. My husband and I were impressed with your dealership and employees who took such great the service department. Owen was exceptional in his service. My husband and I were impressed with your dealership and employees who took such great care with our car. More

Had a great experience! Everybody was very friendly, love the shuttle service to work & the car wash. Very trust worthy! Won't take my car anywhere else! the shuttle service to work & the car wash. Very trust worthy! Won't take my car anywhere else! More

I bring my vehicle in for car cleaning every Friday. Anthony always greets me with a big smile and friendly conversation. He always remembers me! I feel like royalty when I exit my car. He is a tremendo Anthony always greets me with a big smile and friendly conversation. He always remembers me! I feel like royalty when I exit my car. He is a tremendous asset to the Service Department. More

I never had good customer services until I met Anthony. Because of him, I will definitely come back for my car services but only to deal with Anthony. He was very patient with me, such a kind hearted perso Because of him, I will definitely come back for my car services but only to deal with Anthony. He was very patient with me, such a kind hearted person. Anthony has made my experience such a pleasant one. I recommend that if you want to service your car, go to him because he takes care of you in a way that you feel at home. If only we have more people like Anthony, this world would be such a better place. More

I brought in my 09 Civic for a couple of issues, a 'leakage' from the side mirrors that stained, the spoiler gasket and sometimes I get a hesitation when pressing on the accelerator, which can be quit 'leakage' from the side mirrors that stained, the spoiler gasket and sometimes I get a hesitation when pressing on the accelerator, which can be quite disconcerting. Anthony was very friendly and professional, went over the issues with me and had me verify the service form for accuracy. I left the car at the dealership for the day. Upon return, I was told a new spoiler was ordered, the 'leakage' was acid rain residue (yikes!) and that my hesitation problem could not be reproduced. All in all, very satisfactory, although I really would have liked an answer to the hesitation problem. 'Within spec' doesn't help me if I try to pull into traffic and the car doesn't move for a couple of seconds! The folks at Bernardi are very friendly and helpful. The complimentary tokens for their diner are a very nice touch, and I do not hesitate recommending this dealership for anyone looking for a friendly and professional environment while car shopping. More

After bringing my 2008 Honda CRV for it's 50,000.00 mile scheduled maintenance check-up today, I felt compelled to write this heartfelt review. I was pleasantly greeted at the Service Department, drive scheduled maintenance check-up today, I felt compelled to write this heartfelt review. I was pleasantly greeted at the Service Department, drive-thru door, by Owen Garber, a Service Consultant, whose name I do not see listed above. However, this gentleman went out of his way to make sure he went over all aspects that were going to be performed on my vehicle. He stopped along the way to ask me if I had any questions of my own. He kindly answered each and every one of them. Often times, a service consultant or technician have a tendency to talk down towards women, however, I can assure you that Owen never made me feel that way at all. I was escorted over to the diner by Owen while I waited for my car. I was given a complementary token that allowed me to have a bite to eat and a cold beverage, free of charge. I enjoyed my relaxing, waiting time and had a bite to eat and did some reading. I could have waited and watched t.v. in the spacious waiting area, where there was a good size flat screen t.v. Owen came back to see me a couple of times to let me know how they were making out with my car and to make sure I was comfortable. I was given a multi-point inspection form that showed me how my vehicle measured up to this inspection. In short, I would like to express my sincere thanks and gratitude to Owen for his professional and personable demeanor. He truly went out of his way to resolve an issue that he knew "caught me off guard" and he was able to rectify the situation with 100% satisfaction. Of note, I was also able to use my 10% off coupon on Vehicle Service!!! Bonus!!! With Gratitude, Melody Carvalho Proud owner of a 2008 Honda-CRV More