Ocean Honda Santa Cruz - Service Center

Ocean Honda has no integrity and doesn't value its customers I recently took my car into Ocean Honda (January 2, 2018) for its 10 K service. I made my appointment for 11:30 am. This was my third attempt to get I recently took my car into Ocean Honda (January 2, 2018) for its 10 K service. I made my appointment for 11:30 am. This was my third attempt to get my car serviced. The first time the electricity was out and service personnel were unable to perform. The second time I booked service through the internet and that did not go through. I called to verify and they said my appointment was not in the system. The third time was over the phone to book my service. I delivered my car on time. The service agent did not write my contract until 11:47 am. I was told over the phone and in person that it would not take more than an hour and fifteen minutes. I didn't leave Ocean Honda until 2:30 pm. It took three hours for what was essentially an oil change and inspection. So the Car Doc package was essentially a rip off. I could have gotten better service elsewhere. This notion that a company can waste the time of a customer like this is absolutely outrageous, as if the customer's time is unimportant. This has no integrity and doesn't keep its word. Because of this incident, I will not purchase this car at the end of the lease and I will never buy or lease a Honda again, at least from a dealership. This is unfortunate because I absolutely love my car but the service was abysmal and I will never give my money again to a company that values its customers so little. On top of all that, despite being forced to wait for three hours, the water fountain did not work. Thank you for ruining the start of my new year. This company has left a bitter taste in my mouth and I will communicate this disappointment far and wide. More

Oil change I’m always treated very nice and courteous by service staff. My service representative, Eric, always contacts me promptly when I have any questions o I’m always treated very nice and courteous by service staff. My service representative, Eric, always contacts me promptly when I have any questions or concerns. More

excellent, professional, prompt service Ocean Honda is a 5 star dealership. I have always taken my 2014 Honda Pilot there for service, they are courteous, helpful, and do a great job. They t Ocean Honda is a 5 star dealership. I have always taken my 2014 Honda Pilot there for service, they are courteous, helpful, and do a great job. They take the extra mile to accomodate and always do an excellent job. More

this dealership has spoiled me! I have been going to Ocean Honda for years to service various Hondas I've owned.... purchased used from a private party or in the last instance purcha I have been going to Ocean Honda for years to service various Hondas I've owned.... purchased used from a private party or in the last instance purchased used at Ocean Honda. this dealership has spoiled me. I recently inherited a 2013 Dodge Journey and can definitely say that the local Dodge dealership could take some pointers regarding it's service department! I highly recommend Ocean Honda and will continue to do business with them. btw, I also purchase my tires there. a special shoutout to Emma who is the very best service technician ever! and to Esther as well for always making me feel welcome. More

Professional service All was easy. Met right away, service fast and explained thoroughly Provided with a ride home. Picked up and brought back when the car was ready . All All was easy. Met right away, service fast and explained thoroughly Provided with a ride home. Picked up and brought back when the car was ready . All were very attentive More

Best Honda in California This is my 4th Honda purchased and serviced by Ocean Honda. They have a great service department and I have never been pressured by the sales staff w This is my 4th Honda purchased and serviced by Ocean Honda. They have a great service department and I have never been pressured by the sales staff when purchasing or leasing. I highly recommend Ocean Honda. More

Excellent Service Noe was excellent. Service counter young woman and technicians - excellent. Muffin lady not so nice. She’s very unfriendly. I was sorry I took a muffi Noe was excellent. Service counter young woman and technicians - excellent. Muffin lady not so nice. She’s very unfriendly. I was sorry I took a muffin at all, it was like I was stealing. More

Great Customer Service I have been a client of Ocean Honda for many years. Five Honda's later, (all purchased from Ocean), I continue to receive the best service ever, exce I have been a client of Ocean Honda for many years. Five Honda's later, (all purchased from Ocean), I continue to receive the best service ever, excellent customer service, and a very friendly environment. And thanks for a doggie friendly business. Gracie loves to come there and visit. Thank you! and Happy Holidays More

Typical service appointment My appointment was scheduled due to air leak in drivers door or window but was not told I needed a ride along so employee could hear it. Unfortunately My appointment was scheduled due to air leak in drivers door or window but was not told I needed a ride along so employee could hear it. Unfortunately my apptmt was at 7:00 am and no one was there until 8:00 but was told I needed my first service. More

Service Went in for an standard oil service. Excellent service from check-in to check-out. They were fast and efficient with the oil change. Very pleased. Went in for an standard oil service. Excellent service from check-in to check-out. They were fast and efficient with the oil change. Very pleased. More