Ocean Honda Santa Cruz - Service Center

Pailnless They got me in and out for a basic oil change in a little over an hour. My service technician (Wayne?) thoroughly reviewed the work that had been done They got me in and out for a basic oil change in a little over an hour. My service technician (Wayne?) thoroughly reviewed the work that had been done at check out. More

I went in for an oil change At the time of the visit, Dustin offered to complete the 30,000 mile servicing which I accepted (I did not know it was due for that). At the time of the visit, Dustin offered to complete the 30,000 mile servicing which I accepted (I did not know it was due for that). More

good service Dustin is always friendly and knowlegable! Also, he gets me in when I have the time available without hesitation. Somebody forgot to take me back to Dustin is always friendly and knowlegable! Also, he gets me in when I have the time available without hesitation. Somebody forgot to take me back to my house or didn't realize I was there waiting for a ride this time, but that was ok. I just kept reading!! I would have made an issue of it but Dustin said my car would be ready in about 1 1/2 hours, although it took longer than that!! More

I had my car in for maintenance work. The staff was friendly and checked me in quickly. The wait was the amount of time they had estimated. friendly and checked me in quickly. The wait was the amount of time they had estimated. More

Alexis was GREAT. Ester is WONDERFUL. Robert was a great shuttle driver. I don’t appreciate having to use twenty five words. Thank you Diane great shuttle driver. I don’t appreciate having to use twenty five words. Thank you Diane More

Best customer service! Ocean Honda has the best customer service anywhere. Wayne Sparks has been our go to person for years, and he is very professional, helpful, and knowl Ocean Honda has the best customer service anywhere. Wayne Sparks has been our go to person for years, and he is very professional, helpful, and knowledgable. We keep buying Hondas because of the excellent seervice we receive each time. Also the parts dept. is excellent. Jason Ferreira has been very helpful. More

Eric was great with his communication about the status of my car being serviced. He was able to get me into a loaner car when they realized my car wouldn’t be ready in time for me to pick up my kids from sch my car being serviced. He was able to get me into a loaner car when they realized my car wouldn’t be ready in time for me to pick up my kids from school which was very helpful. More

Thank you, Alexis! Alexis took care of everything every efficiently and quickly and applied the coupon I provided. Thank you very much, Alexis! It was excellent servic Alexis took care of everything every efficiently and quickly and applied the coupon I provided. Thank you very much, Alexis! It was excellent service! I really appreciate it. More

service this was a much better experience than my last service where the shuttle took a long time to pick me up followed by a longer than expected wait for th this was a much better experience than my last service where the shuttle took a long time to pick me up followed by a longer than expected wait for them to get my car to me More

Bring a tape recorder with you to tape the sales process! Today's service transition with Justin? I give him a 5 star rating, as usual! On the other hand, I waited a year to write this as I have been Today's service transition with Justin? I give him a 5 star rating, as usual! On the other hand, I waited a year to write this as I have been so angry about the purchase process of my car (purchased in 2018). What brought me in was the promise of the 1.25% value of the car I was trading in. ALEX (SALESPERSON WHO DID HIS JOB WELL) went to talk to Martin (sales manager) about letting me get this value, I got some excuse about how how they only paid for up to 10,000 miles per year on a car, and my car had too many miles. I think mileage was around 65,000. So, Alex told me Martin would supposedly give me $400 discount on my purchase, which he would include in the contract. A second item I pursued with them was the 2.99% they were offering on TV on the financing if someone had good credit. I did. I sent Alex to talk to Martin again, and was told "that deal ended yesterday". Seriously? If a car company cares about its customers, they work with them, not against them. And, I should not have been surprised that Martin changed the amount he would give me on his car. His slick wording was "We said we would give you $200, remember?" like I was forgetting what I had been told by Alex. How underhanded can someone be? And, again, is the policy to just be dishonest to the customer? Then, to top it off, I bought the GAP insurance for 950 dollars. When I refinanced the car through another company that did offer me 2.99%, I asked for the GAP insurance back. I was told that I needed to produce a receipt that the new financing had begun to get the insurance returned to me. More than 2 months of calling later, I was told by a woman who dealt with the return paperwork that "Oh, yeah, it's been here for a couple of days". Why hadn't I been called? How long would they have kept it without calling me? I will always wonder, because trust was lost. Just be careful to bring in a taping device so you can replay them what they promise you. So, at the end of the 4 hour purchasing period when you're tired and ready to go home and signing paperwork, they cannot smoothly change their promises like what happened to me. And, DON'T BE FOOLED BY THE PROMISE OF 1.25% TRADE IN VALUE OR 2.99% FINANCING TO PULL YOU IN. Yes, I learned my lesson, and want to advise the buyer to BEWARE. More