Ocean Honda Santa Cruz - Service Center

Fast service Very welcoming and beyond helpful listen to my concerns and took care of them. The staff was very friendly and nice. I would definitely recommend it. Very welcoming and beyond helpful listen to my concerns and took care of them. The staff was very friendly and nice. I would definitely recommend it. More

Great Wayne Sparks is the best! Ocean Honda is a great trustworthy dealer. Perfect servicing. I have had bad experiences w other Honda dealers. This place r Wayne Sparks is the best! Ocean Honda is a great trustworthy dealer. Perfect servicing. I have had bad experiences w other Honda dealers. This place restores my faith. More

Excellent, with some comments. The Service Advisors are always professional and helpful. The only minus points are a seemingly long wait for the work that was accomplished. But I The Service Advisors are always professional and helpful. The only minus points are a seemingly long wait for the work that was accomplished. But I would certainly recommend Ocean Honda as a place to buy a car and/or have repairs/service. CarDoc covered cost, so don't know how competitive expense was. I think most would agree that dealer's costs are more than the "quick lube" places. I will stick with the dealer. But it sure is nice to breeze in and out of businesses like Oil Can Henry, etc. More

Our favorite dealership! Ocean Honda has excellent customer service, with friendly and efficient staff to help you with all your Honda needs. Wayne Sparks is outstanding, and Ocean Honda has excellent customer service, with friendly and efficient staff to help you with all your Honda needs. Wayne Sparks is outstanding, and we always look forward to working with him. Jason F. is very helpful and knowlegable about parts and things we may need for our Honda. Very professional and outstanding in every way. Love them! More

Always Excellent Once again, Ocean Honda came through. Initially our service was suppose to a quick one, but our service manager recognized that one of the issues may Once again, Ocean Honda came through. Initially our service was suppose to a quick one, but our service manager recognized that one of the issues may take a few hours and advised us immediately. This helped us plan our day, which is critical when you have young kids. They kept us updated on the car In a timely fashion. The car ended up needing to stay over, but we were already prepared for that because we had the heads up hours before hand. In a time where customer service has massively declined, Ocean Honda still delivers excellence. They are a model other businesses should follow. More

Best customer service and service team This is about customer service and going the extra mile...I brought my 2007 Civic in for an oil change and tire rotation. Cory, my service advisor, wa This is about customer service and going the extra mile...I brought my 2007 Civic in for an oil change and tire rotation. Cory, my service advisor, was professional, friendly, and explained the work and fees before and after. The work order sheet was filled with notes and helpful info about the results of the inspection. Thank you Cory and the Service Team for going above and beyond! You took the time to really inspect my car (and not just check the boxes), and also found a nail in one tire. I felt like I was really looked after and that they actually cared about my safety. Warm regards, Kristen More

Great experience as always. My service appointment was smooth and quick and my Honda was well cared for. I appreciate the great customer service at Ocean Honda. I recommend this My service appointment was smooth and quick and my Honda was well cared for. I appreciate the great customer service at Ocean Honda. I recommend this dealership. More

Amazed Great employees very helpful. I always feel welcomed. Alexis has been my advisor for quite some time now and he always does a good job by letting me k Great employees very helpful. I always feel welcomed. Alexis has been my advisor for quite some time now and he always does a good job by letting me know what my vehicle needs. More

great customer service My service advisor was Wayne Sparks. Exceeded All my expectations and made sure I had a shuttle ride home. It was a pleasure to talk to someone that w My service advisor was Wayne Sparks. Exceeded All my expectations and made sure I had a shuttle ride home. It was a pleasure to talk to someone that was so knowledgeable More

Great Service Advisor Dustin was appropriately apologetic for the wait I encountered on arrival for scheduled appt, clear in his communication about service needs. Great cu Dustin was appropriately apologetic for the wait I encountered on arrival for scheduled appt, clear in his communication about service needs. Great customer service focus. I would recommend that when there is clearly a backup and you are going to need to wait, have your first line staff acknowledge that fact with an apology and realistic timeframe for how long the wait will be, instead of saying that someone will be right with you when it is clear they won’t. More